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Whitaker GMC
Forest Lake, MN
128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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128 Reviews of Whitaker GMC
March 13, 2012
The sales and service department at Whitaker has always treated me with the utmost respect and professionalism. They also make you feel like you're a VIP at all times. I have now bought 2 vehicles from the treated me with the utmost respect and professionalism. They also make you feel like you're a VIP at all times. I have now bought 2 vehicles from them and would go back again for my next. More
by chilidog
Employees Worked With
Dan Fryman
March 04, 2012
I wanted to share my recent experience with Whitaker Buick GMC. I purchased a brand spankin’ new 2012 GMC Terrain …. And I love it… Smooth Ride, luxurious and modern interior, great fuel economy, an Buick GMC. I purchased a brand spankin’ new 2012 GMC Terrain …. And I love it… Smooth Ride, luxurious and modern interior, great fuel economy, and it can pull all my toys! Dan Fryman was my salesman whoom I was very happy with his service. I did my due diligence shopping around… And true to his word he found the exact vehicle I wanted at a price no other dealership would match. He did much to accommodate me through the entire process. Then there was Bob who set up my financing. He’s a very personable fella, presented me my options, I didn’t feel rushed or pressured one way or the other. He answered all my questions and I got to make the best choice for me. Then there’s the service team, Brian and Scott both have been great…. This is my second vehicle from Whitaker and honestly the quality of the vehicles and the customer service have been exceptional. And Last but not least there’s Renae my favorite receptionist. You can tell by the friendly banter amongst each other that they’re a close nit group at Whitaker and they all work really well together. It’s like dinner and a show every time I go there : ) So if you’re looking for a great American automobile, an exceptional sales and financing experience, and a top of the line service team to support you through all the miles to follow. I totally recommend Whitaker Buick GMC in Forest Lake. Sincerly Josh W. More
by joshw
Employees Worked With
Dan Fryman (sales) Bob (finance) Scott and Brian (service) Renae ( reception)
February 26, 2012
Absolutely wonderful experience. Chris was wonderful to work with. He also made sure we were well taken care of when we had our moon-roof installed. Would buy again without hesitation as well as recommen work with. He also made sure we were well taken care of when we had our moon-roof installed. Would buy again without hesitation as well as recommend without hesitation. More
by jimtjanssen
Employees Worked With
Chris Novak
February 20, 2012
Mike was very informative and did not pressure us. His knowledge of the product was better than any sales person I have ever encountered in all of my 35 years of car buying. knowledge of the product was better than any sales person I have ever encountered in all of my 35 years of car buying. More
by David Posch
Employees Worked With
Mike Gaydos Brian Bystrom
February 16, 2012
I had visited a dealer in White Bear Lake that did not give me the time day when I was looking for one of my last vehicles, sales people were engaged in personal conversations and did not seem to want to give me the time day when I was looking for one of my last vehicles, sales people were engaged in personal conversations and did not seem to want to waste their time on me. I went to this dealer and was treated like a personal friend by Jerry. I have bought four vehicles from him and have always felt like I was getting a fair deal. Every year I get a card on my birthday and an occasional call to see how I am doing! I am in sales too, I can't imagine tring to keep up with that. The man that helped with the papers was fun. I don't remember his name unfortunately. I have not used the service department since Whittaker took over....I avoided it when Novak had a rude family member as service manager. I will be back now for service work. More
by Tkroska
Employees Worked With
Jerry Dreckman
February 15, 2012
My experience with Whitaker was very good. Dan made sure that all my wishes/ features on my new vehicle were met. The vehicle I wanted wasn't on the lot. They had to search for those features and locate the that all my wishes/ features on my new vehicle were met. The vehicle I wanted wasn't on the lot. They had to search for those features and locate the vehicle and then have it brought to the Whitaker dealership in Forest Lake. I really appreciated all the effort that was put into to making this transaction happen... You have one very satisfied Customer . I definitely would recommend Dan and the dealership to others that are interested in purchasing a vehicle. Thanks for everything !!!!!!! More
by Lehnen
Employees Worked With
Dan Fryman
February 11, 2012
I went to Whitaker on a Thursday and met with a salesman named "Roger". I explained to Roger that I have a process when I purchase a vehicle. 1. I am looking for very specific vehicles and I narrow my se named "Roger". I explained to Roger that I have a process when I purchase a vehicle. 1. I am looking for very specific vehicles and I narrow my search down to 3 from doing research online. 2. I call to see if the vehicle is available to take in for a test drive and get inspected. 3. While I am getting it inspected, please look at my vehicle that I will be trading in to see how much they will offer for a trade in. I don't want to haggle on price, just give me the best price on the vehicle that you can minus what you can offer for trade in and I'll make my decision from there. I will drive the other 2 vehicles on Friday, and make my decision on Saturday. Roger informed me that he would like to let me know how much they would offer on a trade if I decide that I want the 2008 Yukon. I told him no, because how much they offer for the trade will determine if I want that vehicle because the other vehicles are similar in price. I asked him to please get a trade in value while I am gone, he agreed. I took the vehicle to Goodyear to get a prepurchase inspection and they found a few typical things wrong with it and gave me an estimate of $2,200.00 to fix the problems. I returned to the dealership and sat down with Roger. He said that they would offer me $5,000.00 for my trade in, I was asking for $8,000.00. I showed him what needed to be fixed on the vehicle and told him I wouldn't be buying anything today because I wanted to test drive the other 2 vehicles. If they are willing to fix any of the mechanical issues on the car or reduce the price because of the problems, great, if not, it doesn't matter, just please email me a final sales order with the best price possible so I can evaluate all 3 before purchasing. Roger immediately told me that he doesn't work that way and wants to see what he can do to get me the vehicle today since I drove all the way up there from Prior Lake (1 hour away). He asked if I would wait 4 minutes while he talks with his manager about seeing what they can do with the trade in. I told him that I wasn't going to wait and asked him to just email me with the final offer price. (One of my pet peeves is how long you sit at dealerships) He went on about how he's personally bought over 30 vehicles and it just doesn't work that way, the whole process takes time. I told him I don't care if he thinks it doesn't work that way. That's the way I want to do it. He told me that he doesn't email and that he will call me on Saturday to see what I decided. I left with a sour taste in my mouth from a pushy salesman. I test drove the other 2 vehicles and they offered $6,000 and $7,500 respectively. All of the vehicles that I drove were w/in $500.00 of each other for purchase price, so the trade in was a big factor for me, but I didn't want any of them to know that. I received a call from Roger on Saturday morning. He asked me if I still wanted the vehicle, I responded by telling him that I would be talking to him if I wasn't. I asked him for his final offer and he told me he would check with his manager and call me back. 5 minutes later I received a call from "Doug" his manager. Doug was wondering what my decision on the price was and that he doesn't normally work like this because he doesn't like to "play games". I informed Doug that Roger never emailed me a final offer like I had asked or even told me what the final purchase price would be. Doug told me $23,200 and asked what I thought. I told him that the another dealer came in lower than that. He asked what the price should be for us to close the deal. I told him that he said his best offer was $23,200 so that's it. He asked if we could talk about it and I told him no. Once he realized that I wouldn't be purchasing from them he got a tone and attitude in his voice that was extremely rude. I ended up buying an identical vehicle from another dealer that offered $7500.00 for my trade in and was very happy with the purchase. I would not recommend Roger as a salesman, or Whitaker as a dealership as manager "Doug" did not represent management well. Roger and Doug are the epitome of the typical "game playing, price haggling, let's see how bad you really want this vehicle" salesmanship that is the sole reason I hate purchasing vehicles. More
by jjl6677
Employees Worked With
Roger and Doug
January 29, 2012
Whitaker Dealership feels like family. the friendliness is so amazing. I believe they really worked at finding the best vehicle for me in my price range. They weren't pushy or hard core sales. Jerry is re is so amazing. I believe they really worked at finding the best vehicle for me in my price range. They weren't pushy or hard core sales. Jerry is really good at knowing the features and functionality of many vehicles. He definitely does his research. More
by karenacarlson
Employees Worked With
Jerry Dreckman
January 10, 2012
Every aspect of our experience with Chris Novak and Whitaker Buick was wonderful! Chris was so helpful in giving us all necessary details regarding the car and its condition. We especially appreciated Whitaker Buick was wonderful! Chris was so helpful in giving us all necessary details regarding the car and its condition. We especially appreciated the FaceTime tour he arranged as we live 400 miles away from Whitaker and were interested in "seeing" the car prior to making the trip north to get it. Once in Minnesota, all of the individuals we worked with were extremely friendly and helpful. We also greatly appreciated the special attention Chris and the others paid to our children! Chris went with us on a test drive and gave us a detailed walk-through of the car so, prior to leaving the dealership, we knew exactly how the vehicle and all of its many functions worked! Chris has also made himself available several times after our leaving the dealership to answer questions and to see how we are liking the vehicle! More
by jhannibalshaner
Employees Worked With
Chris Novak, Bob Flinn, Mary Miller
December 23, 2011
Chris was very helpful, understood what I was looking for, provided alternatives, and was very honest and direct. He knew I was crunched for time and did all he could to expedite the purchase and trade- for, provided alternatives, and was very honest and direct. He knew I was crunched for time and did all he could to expedite the purchase and trade-in of my vehicle. He has since contacted me a few times for follow-up on my new vehicle. He's one of the best salesmen I've ever worked with! All of the people in the dealership were friendly and helpful. More
by karetess
Employees Worked With
Chris Novak
