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White-Allen European Auto Group
Dayton, OH
165 Reviews
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Showing 165 reviews
June 02, 2015
bad business I have been a customer of White Allen over 10 years now. I have owned several VW's and Audi's both. I have known many people who have been employed by I have been a customer of White Allen over 10 years now. I have owned several VW's and Audi's both. I have known many people who have been employed by White Allen over the years. I bought a new GLI from them in December of 2013, a 2014 model. I have had nothing but problems from this car from literally the 2nd week of having the car. This would be the 4th car I have purchased from White Allen alone. Over the years I have seen some degradation in quality of service, but now it seems much more prevalent. I literally would not recommend this dealer to anyone. My car is not even a year and half old, and they are now refusing to touch my car. I was told to take my car elsewhere. I still have people I know who work within this organization who have revealed to me some of the outright absurd things that have recently been happening at this dealership. I have attempted to sort through things, keeping my cool. Though I have to say, that I am thoroughly disappointed with the level of service ... More
by audidriver
Employees Worked With
Jeremy Becker, Angie Basore
Helpful May 01, 2015
Never Again. I purchased an A4 CPO. I was sold on a premium experience. The experience has included new pistons for an engine that was consuming 6/10 of a quart I purchased an A4 CPO. I was sold on a premium experience. The experience has included new pistons for an engine that was consuming 6/10 of a quart of oil every 1000 miles, a $ 425 service that needed to be completed 3000 miles after purchasing the car, and a underwhelming response from management. Although Audi replaced the pistons at no cost to me, it came at a cost of 10% efficiency in fuel mileage and the car sounding and behaving much different then when I purchased it. I of course was unhappy and expressed my disappointment with the dealer. I was told by the manager that he understood why I would be dissatisfied; however, he was not at all interested in offering a solution at any cost to them. I requested that they purchase my car back and I would buy another CPO car, hoping to buy something I could have more faith in, I was told my car was worth $ 8000 less than I paid and they weren't willing to take the loss. As far as premium goes, Audi is a joke. As far as the dealership standing behind their products, forget it! Never again will I do business with Audi or a White Allen dealership! More
by Carobsession
Employees Worked With
Mike, Mike, Patrick, Jamie
January 06, 2014
worst dealership in dayton i gv my audi A4 for oil leakage repair and after 21 days got the car back and still oil leaks i just parked the car and saw oil leak whereas these lousy people with best tec leakage repair and after 21 days got the car back and still oil leaks i just parked the car and saw oil leak whereas these lousy people with best technology and certified technicians could not see the oil leak they are clueless i will not suggest this dealership for even oil change these guys just suck money and are no good i should gv them zero stars. there are bunch of idiots in dis dealership who hv no clue what they are doing this dealership should be closed they suck More
by singh0577
Employees Worked With
Scotty
April 10, 2013
At first all seemed great. My salesman, Roger Hoffman, was extraordinarily professional and low pressure. The pricing was fair and I was ecstatic about my first VW experience. I was absolutely thrill was extraordinarily professional and low pressure. The pricing was fair and I was ecstatic about my first VW experience. I was absolutely thrilled with my new 2013 VW Beetle Turbo Convertible, for 5 days.... until the check engine light came on... It was Saturday night and I already had an appointment for that Monday to have my XZilon treatment applied. I informed Nicole in VW Service about the check engine light and she said she'd check it out before doing the Xzilon treatment. She called to tell me that it was "just a loose connection" and they fixed it and that it must have "come loose during shipping" and that they took it on a 25 mile test drive to make sure the new connection held? I told her that sounded ok and they proceeded with the Xzilon treatment. She called me later that afternoon to tell me that they took it on another test drive to be sure about the check engine light and it came back on. They checked it out again and determined that the Intake Manifold was bad and needed to be replaced. I told her that I was not happy with that to which she replied "I hate to be the bearer of bad news, but that is what warranties are for!".... I was in disbelief. I told her I needed to talk to someone about getting a new vehicle as I had only had this for 5 days and driven it for less that 200 miles. She asked who I'd like to talk to and I asked for Roger. I explained that I was not happy with what was happening and that I wanted the vehicle replaced. He said he would see what he could do. That was yesterday. As of 1pm today I had not heard anything from White Allen and decided to drive there to see the GM. The GM, Jeremy, was at lunch and I saw Roger in the Showroom. I asked him what he had heard and he said, "I heard they are fixing it" to which I replied, "that's a good idea if you are going to resell it" and left... No one from White Allen had called me to address the situation and I'm assuming they are just going to try and force the repaired vehicle back on me. I have put in a call to VW North America and started a case. The Regional Conflict Resolution Manager is supposed to be in touch with me by the end of business tomorrow. I will update this review once the issue is resolved. At this point I am in hopes that, although handled poorly thus far, White Allen European Auto Group will handle this the right way. More
by TSR1971
Employees Worked With
Nicole in VW Service
December 10, 2012
Great experience buying our Q5. Ashley had it shipped from out of state for us. The only bad thing I would say is that there was a software glitch with the transmission and the service bulletin had not from out of state for us. The only bad thing I would say is that there was a software glitch with the transmission and the service bulletin had not been posted so it took a while for them to correct it (~10k). Not the dealers fault per say but still a pain... More
by bryanatmsu
Employees Worked With
Ashley Lobo
