White Bear Acura Subaru

Traded in my '08 Si. Great attitudes BEFORE the transaction. I was very pleased. Until Ronnie (service guy) was twisting around what my husband said. We would give the original rims and they would transaction. I was very pleased. Until Ronnie (service guy) was twisting around what my husband said. We would give the original rims and they would give us our steelies that were on the car. About 3 weeks later, they called and said to come in the tires were ready. I went in and they were still on the car. They later told me to come back a week later. Before showing up that Tuesday evening, I called and was informed that the steelies still were not off. Brad Miller assured that he would call me when the steelies were off. By this time I was very aggravated with their slow service and about their lie how they said that my husband gave them the steelies and the rims. The day after Anthony (finance manager) called us informing that he needed a signature for the loan and I stated that I would not come in until the steelies were off. He then said that he would call me back. About 2 minutes later, Anthony called us back saying that the steelies were off and please come in at about 30 mins to get the loan paper signed. I told them that I was unable today and agreed that the day after would be better. Brad Miller then called explaining that if we didnt come that night the steelies would be transported the the warehouse in Anoka and we would somehow have to grab them ourselves. I was very upset since Anthony and I agreed that the day after would work. Then Brad Miller began making excuses and stating that he had no idea that Anthony already spoke to us. I told them that I have been patient and accommodating their slow service and if they do not get my steelies when I come in, my husband I would not sign the papers at all. He then agreed. When my husband and I went in, there was no greeting and no thank you. If it had not been for my husband I would have complained and made it a very big deal. I would NEVER go back and do not recommend anyone to purchase from there unless there was an NSX. The service and people there are BS. All they want is the money. They lie, and have no communication and expect what they need immediately. This dealership is GARBAGE. More

There were three main reasons for my dissatisfaction: 1. There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me to use while they did the 30,000 mile check up on my 2010 Subaru Legacy. When I arrived a few minutes before my 10:15 appointment, there were no loaners available, so I had to go to Enterprise rental and go through the hassle of forms, credit card info and the high pressure pitch to pre-pay for gas and to purchase their unnecessary insurance. If I had had another appointment based on my expectation of the loaner, I wouldn't have made it. 2. When I brought my car in, I asked how much the service would be, and was informed that it would be about $950.00. When I exclaimed "Are you kidding me?", the service rep replied that since I didn't need spark plugs yet he would take $300.00 off. I don't know what they are making spark plugs out of these days, but that's ridiculous! Now understand that there was nothing mechanically wrong with my car, I just needed an oil change and to have the tires rotated. I accept that I should have walked out then and there and taken my car to my local, trusted mechanics in Red Wing, but I was so flabbergasted I couldn't think straight. I thought I was being responsible in taking the car to the "experts" on Subaru's. Michael was kind enough to let me use a coupon taking a percentage off the bill (I think it was 10%). When I came to pick up my car, the bill was actually only around $360.00. 3. When I came to pick up the car,there was no one to explain what had and had not been done. The receipt is pretty detailed but there were several services performed "per customer request", that I don't believe I actually requested. I assumed (yes,I know what's said about assuming...) that they would inspect and determine if there were any procedures that needed to be done and that they would call to get approval, silly me.... So, I don't believe I will be utilizing the dealership service department any longer. I still love the Legacy, but am not favorably impressed with the service at White Bear Acura/Subaru. More

We test drove a Kia Sedona and were very interested. I called the next day to set up a 2nd test drive so we could take it our mechanic. Brad said we could pick it up the next day (Friday) and return it o called the next day to set up a 2nd test drive so we could take it our mechanic. Brad said we could pick it up the next day (Friday) and return it on Saturday so we wouldn't have to find a sitter for our kids. I got a call shortly after from another employee saying he talked to Brad and that Brad told him that we were going to buy the car. I said we didn't say that, but that we were going to be coming in the next day to drive it again. I called the next day on our way to the dealership to let Brad know we were on our way. He asked us how interested we were and I said that we were very interested. He said he would be right back and when he came back he said that the other employee that I had talked to said that I told him that we weren't interested and so they sold it. I think this was very unprofessional and am upset that we missed out on that car because we were very interested in it. We were going to buy it if the mechanic said it was in good shape (which I'm sure it would have been because it was a 2011 with only 20,000 miles). I would never recommend this dealership to anyone. More

Awesome, Friendly, Smiles all around! Very Clean & spacious place. Nice to have the complementary drinks & cookies while waiting. They also offered Shuttle service! The work done looked great. Wanted spacious place. Nice to have the complementary drinks & cookies while waiting. They also offered Shuttle service! The work done looked great. Wanted to say the price came in UNDER the quote too. Very happy and you would be too! More

Working with Henry on the purchase of my new Outback was wonderful--low pressure, informative, & friendly. Karl did a nice job explaining financing and working with my preferences. I encountered one minor wonderful--low pressure, informative, & friendly. Karl did a nice job explaining financing and working with my preferences. I encountered one minor issue, but Henry has already addressed it in his follow-up phone call. Thanks! More

I had purchased a TL in 2002 and was familiar with the dealership. I was looking at the 2011 TSX and there were not that many available. John and Tim took extra time to try to find the color I was lookin dealership. I was looking at the 2011 TSX and there were not that many available. John and Tim took extra time to try to find the color I was looking for in the region without the tech package. I kept in contact with John by e-mail and I eventually was able to purchase a grey metallic with black interior. Very satisfied with how I was treated. No pressure and very helpful. I've had the TSX for a week and I'm very happy with the car and the buying experience at White Bear Acura. More

I Saw this 05 Acura TSX on the market at cars.com. I immediately emailed White Bear Acura which I received a returned email. I spoke to sales by the name of Mark. He was very professional by the way he immediately emailed White Bear Acura which I received a returned email. I spoke to sales by the name of Mark. He was very professional by the way he talk to me as i am not very professional so he spoke to me in a manner of my type of talk. I believe this has to do with what helps a dealership is by knowing how to present yourself to different type of people who have different background such as those who are lower class and upper class. Do not treat lower class people with disrespect and those who look like they don't have money with the disrespect, as they are those who you need to get to know first, because they can be a rewarding customer who will make your day. Although, Mike (finance) was great at respecting us and finding us the best finance rate and it made my day by him offering me things other Luther dealers didn't. I strongly suggest working with mike on finding a great rate for financing. The team of two worked well together and help me with making the car affordable and it was great. Myself, is an auto tech, so i knew what i was looking at. They are two individuals who i would definitely work with again. Mark works hard at trying to get you everything you request in minutes. He will be a honest sales rep to rely on. (not like others who say its been here for 1 week when really has been in the market and lot for over a month) Although, i looked for cars before in White bear Acura and experience many wrong disrespectful sales rep. (which i didn't see them this time) I then saw Brad who i met once while fishing. He remembered me. (face) These two are one of those who really understand peoples situation of financial and really tries hard to help. would do business again. Guarantee More

I had a problem with my key fob on my 2007 Acura MDX. I felt the battery was dead and did not want to replace it myself. I did make a couple of trips to this dealer when the remote lock malfunctioned afte felt the battery was dead and did not want to replace it myself. I did make a couple of trips to this dealer when the remote lock malfunctioned after the new battery. They told me up front the time period for the warranty on this key had expired. However, since the vehicle has only 10,000 miles on it, Chris thought it was worth a call to Acura to see if they would do a "courtesy" replacement. Thanks to Chris and Acura, I drove away with a new key fob for no charge (normally $350). There was no confrontation or no hassle. Why wouldn't I be happy? Tom Shelton More

This service center employs personnel who are calm, professional, friendly, organized, on time, and very polite. The facility is clean and professional. They do good work. I have serviced my Subaru the professional, friendly, organized, on time, and very polite. The facility is clean and professional. They do good work. I have serviced my Subaru there, no matter which dealership it was purchased from (I have owned 5 in succession) for many years and do not intend to go anywhere else. More

Worth the 300 mile trip for oil change. Excellant service! The service is always fast and the personel is very friendly. Will be back for the next oil change. service! The service is always fast and the personel is very friendly. Will be back for the next oil change. More