James went above and beyond good or even great customer service in our recent experience with Acura service on our MDX. He kept us informed during a prolonged series of weeks while our vehicle was being evaluated. James was proactive and friendly in every interaction, helped guide our interaction with Acura corporate customer service, and ultimately was able to facilitate a final outcome that made sense and more than met our needs. He and the dealership service team made sure a potentially difficult situation was never unpleasant, in fact, he made it as easy as possible for us. THANKS.