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White Bear Acura Subaru
Vadnais Heights, MN
7,087 Reviews
White Bear Subaru, located at 3525 N Highway 61 in White Bear Lake, MN, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 7,087 reviews
February 20, 2023
Camila Chambers was excellent to work with. She was prompt, clear, and informative in her communication, answering the upfront questions I had about the vehicle I was interested in before I arr She was prompt, clear, and informative in her communication, answering the upfront questions I had about the vehicle I was interested in before I arrived at the dealership. During the test drive, she wasn't pushy and didn't try to strong arm me. More than being professional, she was warm and genuine in her interactions with me. More
by Glenda
Verified Customer
February 19, 2023
We received excellent service and the buying process was streamlined. We’d definitely purchase here again. streamlined. We’d definitely purchase here again. More
by Mike
Employees Worked With
February 19, 2023
I always have a stellar experience when visiting White Bear Subaru! I know that both car and human alike will be well taken care of by friendly, helpful and very accomplished persons. Thank you!! Bear Subaru! I know that both car and human alike will be well taken care of by friendly, helpful and very accomplished persons. Thank you!! More
by JSTRUGALA
Employees Worked With
Jesse Wood
February 18, 2023
Kevin, for the most part, was a good salesman. Really slow to respond to texts, but this is a seller's market, so he didn't have to go above and beyond anything to get the sale. Still, seemed like Really slow to respond to texts, but this is a seller's market, so he didn't have to go above and beyond anything to get the sale. Still, seemed like a nice guy, I would work with him again. The dealership, however, was a completely different experience. Absolutely horrible is the phrase that comes to mind, even 6-7 weeks after I took delivery. First of all, they did not keep me updated on the arrival of my vehicle. I was buying new and knew it was on a ship heading to the west coast even as I was putting a down payment on it. This is certainly part of the salesman's duties (and he told us as much the very first day I was there), this is partly why he didn't get 5 stars. Second, When the car finally arrived (a week later than expected) I was rushed to get to the dealership so they could clear the lot, I guess. Haven't heard anything about the car for a month and now that it's here it's a rush to get it off the lot?? Third, My experience the day I finally got my car was abysmal. There’s just no other way to put it. I made no bones about paying cash as well as having a trade-in vehicle. It took them no more than 25 minutes after I arrived to check out my trade-in (thanks for parking it back where we could see it). Yet I sat at the dealership for over 3 (THREE!!!) hours. Why? Good question that I STILL do not have an answer for. I was paying cash, no financing and playing BS games about rates and monthly payments. The only thing I needed was a title and plate transfer which can both be done online (and if it can't, please step up and join the 21st century with the rest of us) and it took THREE HOURS. So long that the manager of the dealership actually stopped by to check on us. Absolutely ridiculous. So much so that I was ready to walk out and forfeit the down-payment I made 2 months ago. Fourth, I was told that (by the financial guy) that even though they couldn't transfer tags to the state I live in, the title transfer paperwork would arrive at my home address within a week of my check clearing the bank. This was on Monday, Jan 1. By Wed, Jan 2, my check for my new car had cleared by my bank. The 21st Century is really great for stuff like this! However, when I was home the following week (Jan 8th), no paperwork for the license branch to issue plates! Finally, on Wed Jan 10th, I couldn't wait any longer, as I had to be back at my job 600 miles away early Monday morning. I called my salesman who, unsurprisingly, was not available. After being on hold for a long "few minutes ", I asked for the finance manager. After another round of interminable holds (15 minutes or so), the finance guy gets on the phone. It’s the same guy that kept us waiting for 3 hours AND promised me title transfer paperwork within a week. After offering proof of my check clearing my bank 8 days ago, they suddenly found the promised paperwork in some bin or tray and promised to overnight it to me the next day. This, they actually kept their word about. Thursday morning I had a text and picture of the receipt from Kevin. And was able to put plates on my car that Friday. So stressful. Not how buying a new vehicle should be! I drove my previous vehicle until I had saved enough for a new one (13 years) and this was an absolutely dreadful experience I hope not to repeat any time soon. More
by jwirth562
February 18, 2023
This is our second Subaru from White Bear Subaru, and our second from Yvonne as well. We had such a great experience the first time that we came back for another! second from Yvonne as well. We had such a great experience the first time that we came back for another! More
by JENNIFER.BURCKHARDT
Employees Worked With
February 18, 2023
Always professional and friendly service! Highly recommend- love my Subaru! However, requiring a 15 word minimum review is why i didn’t do this the last time you asked/ take the positive feed Highly recommend- love my Subaru! However, requiring a 15 word minimum review is why i didn’t do this the last time you asked/ take the positive feedback regardless of how many words I use, ok? More
by janekrentz
Employees Worked With
Don’t remember the names/
February 18, 2023
Working with Art was a great experience. He thoroughly knew the car and made the purchase process pleasant and easy. Everyone was very professional yet friendly and helpful. And the car i He thoroughly knew the car and made the purchase process pleasant and easy. Everyone was very professional yet friendly and helpful. And the car is GREAT also! More
by gerry.wasiluk
Employees Worked With
February 17, 2023
I honestly really love the car and Seth made it really easy to purchase for me. easy to purchase for me. More
by 20staufmat
February 17, 2023
We received very good service to replace our leaky rims. Parts helped us find a reasonable option for replacement wheels and we appreciated the service team taking care of the labor to switch the tires to t Parts helped us find a reasonable option for replacement wheels and we appreciated the service team taking care of the labor to switch the tires to the new rims Thanks to Dan and Tim. We’ll be back for our next service needs More
by johnnyo99
