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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,969 Reviews

3,969 Reviews of White Bear Acura Subaru - Service Center

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March 14, 2021

Screwed up appointment time and did NOT give me the sale price for the oil change this was the first and last time getting service here More

by se184970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peng Lee
Mar 16, 2021 -

White Bear Acura Subaru responded

We're sorry you had this experience. Would you be able to provide your name/phone number in a private response so we can look further into your situation?

Mar 16, 2021 -

se184970 responded

Yes I can respond but not giving you private information publicly

March 14, 2021

Luke Lien has poor customer service from greeting to interrupting during conversations. Seems he has poor listening skills. Need training on customer service skills. Thanks More

by vang1420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luke Lien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Johnson
March 13, 2021

all things considered, we had a positive experience. The facility (waiting area) was pleasant. every body was pleasant and businesslike. Work was done in a timely manner More

by PELLETIER926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Burton
Mar 20, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you and that they were able to get you back on the road in a timely manner. Thank you for your support.

March 12, 2021

Knowledgeable staff, flexible time slots and clean waiting area keep me coming back for service. Just wish they would reset everything after servicing removes settings and install updates while hav More

by Jame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 12, 2021

really disappointed, our 2014 outback rides really rough , like a truck. i thought maybe new struts were needed. no they are fine they say, but a rattling air-cleaner box needs replacing?? $300 plus dollars More

by HUTTONFRANK10
Recommend Dealer
No
Employees Worked With
don't remember
March 12, 2021

Car was not fixed first time. Car had to go back one day later. Was treated rudely . Waited 15 min before being acknowledged was treated better upon car pick up. More

by ANDER250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dee Dhanraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

White Bear Suburu has met all my expectations with superior service and attention to detail. During the pandemic I felt very safe when I had my chariot in for service. More

by GSTEINMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 20, 2021 -

White Bear Acura Subaru responded

Thank you for your continued support during this pandemic, we strive to ensure the health and safety of all our customers. We look forward to servicing your chariot again in the future.

March 11, 2021

Service is outstanding. They go out of their way to meet your every need. Everything is completed in a timely manner, from service to purchasing. They have become family. I will never buy from any other dea More

by MUTTIEBAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Medvec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Vollman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Shouman , Matt Hanson
Mar 20, 2021 -

White Bear Acura Subaru responded

Thank you for your kind words, we really appreciate them. We try our best to meet all of our guest's expectations and to provide an exceptional experience. Thank you for your support and welcome to the family!

March 11, 2021

Very helpful and always willing to answer any questions I have! I have been quite happy with anyone I have encountered at White Bear Subaru. More

by GUNNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shea Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2021 -

White Bear Acura Subaru responded

Thank you for your kind words, we really appreciate them. We're glad you had a good experience with us. Thank you for your support.

March 10, 2021

Wonderful no issues. Pleased with the service. This is Wonderful no issues. Pleased with the service. This is crazy. I don’t think I have to use 25 words . I will never fill out another survey More

by Jjnow7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Hanson
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