Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,975 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,975 Reviews of White Bear Acura Subaru - Service Center
Sort by
October 04, 2020
Brought our RDX in for its first oil change- we are new to the area. They charged us for service even though we have a maintenance package and returned our car with an AC issue that wasn’t there before. We to the area. They charged us for service even though we have a maintenance package and returned our car with an AC issue that wasn’t there before. We won’t be going back to this location More
by jillie.dawson
Verified CustomerEmployees Worked With
Unsure of who assisted us
October 04, 2020
We purchased a used Outback about a year ago that was in excellent condition. We recently had an emergency flat tire which ruined the tire. White Bear Subaru first looked for ways to cover the tire under wa excellent condition. We recently had an emergency flat tire which ruined the tire. White Bear Subaru first looked for ways to cover the tire under warranty and, when that was not possible, replaced the tire shaving it to match the other tires providing my wife a loaner while we waited. The price was very reasonable and the service and customer care excellent. Our thanks! More
by DAC
Employees Worked With
October 04, 2020
I came in for an airbag replacement and to fix a rear dome light. Total time in the dealer was 90 minutes! They exceeded my expectations. dome light. Total time in the dealer was 90 minutes! They exceeded my expectations. More
by Joe H
October 03, 2020
In on time and out sooner than expected. Great service people and nice waiting room with everyone wearing masks. No snacks but I understand. Good job. people and nice waiting room with everyone wearing masks. No snacks but I understand. Good job. More
by mainsailhr
Employees Worked With
October 03, 2020
Nicole was very kind and helpful and a younger guy buffed out small scratches without issue! So grateful for the easy and wonderful service! I feel like I can go to Subaru for ANYTHING! out small scratches without issue! So grateful for the easy and wonderful service! I feel like I can go to Subaru for ANYTHING! More
by JESSICA.L.REAGAN
October 03, 2020
Luke Lien has taken care of my service needs in the very best manner. The appointment was easy to make, the work done quickly and efficiently, and the wash is always bonus! I highly recommend the service best manner. The appointment was easy to make, the work done quickly and efficiently, and the wash is always bonus! I highly recommend the service team. More
by hugojeanie
Employees Worked With
Luke Lien
October 03, 2020
In this time of coronavirus, I really appreciated the concierge service. I that that it was actually quicker that if I had taken my car in for express oil change. concierge service. I that that it was actually quicker that if I had taken my car in for express oil change. More
by Carbuyer Mark
October 02, 2020
I have sent my Acura cars for service ever since I owned them This last service I told them to check everything because I am going on a trip to Philadelphia and DC. My son found the car not running smooth them This last service I told them to check everything because I am going on a trip to Philadelphia and DC. My son found the car not running smoothly. He found the air Filter was dirty and brakes not feeling good Thank you Lydia Hatterschide More
by lydiahatterschide
October 01, 2020
I’m only giving two stars due to the fact that no one responds to the concerns regarding my last visit. Why have them.. Don’t bother me if you are not going to take action. That’s not customer service. responds to the concerns regarding my last visit. Why have them.. Don’t bother me if you are not going to take action. That’s not customer service. More
by tlannier
Employees Worked With
October 01, 2020
Always great service and support. One glitch with tire rotation. Tech found a nail or screw in tire and because of location "unable to patch". So new tires were needed owing to AWD, claimed tech. Tire rotation. Tech found a nail or screw in tire and because of location "unable to patch". So new tires were needed owing to AWD, claimed tech. Tire was leaking they claimed. I took to another auto service center to verify. Lo and behold, it was a very small screw which only penetrated a small distance into tread. No leak before or after was demonstrated. That saved me at least $600 based on my verification . Not sure why White Bear did not pick this up. More
by psmith58fl
