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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,969 Reviews

3,969 Reviews of White Bear Acura Subaru - Service Center

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September 17, 2020

This is the third Subaru I have bought from White Bear Acura Subaru. The staff is very knowledgeable and always polite. Art has helped me in the past and again assisted me. He even delivered the car to me More

by LAURELSTUSEK
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Sep 22, 2020 -

White Bear Acura Subaru responded

We're glad art was able to provide a good experience for you and that he was able to deliver your new vehicle. Thank you for your support over the years and congratulations on your new vehicle.

September 14, 2020

My oil wasn’t changed and my car almost blew up the engine. Very upset and disappointed. I will change services. Mad and pissed!! A More

by yacin74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ue Vang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

White Bear Acura Subaru responded

We're sorry you had this experience. We'd like to look further into this situation. Would you be able to provide us with your VIN and name in a private response?

Sep 22, 2020 -

yacin74 responded

Ahmed Mohamed 2012 forester You can pull my file with my cell phone 612-382-3139 You don’t need vin#.

September 13, 2020

My service tech was awesome friendly and helpful. He did a great job sold me the right product to fix the scratches on my pumper. I left very satisfied. Don't have the right name for who helped me sorry. More

by eltaw001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Buckles
Sep 22, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience and that our team was able to provide you with the right product to fix your bumper. Thank you for your kind words and thank you for your support.

September 12, 2020

Easy to schedule. Friendly, helpful staff. Great communication. Told me how long service appointment would be and they were right! Comfortable, large waiting area, so no problems with social distan More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peng Lee
Sep 22, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience and that you liked our waiting area. Thank you for your support.

September 11, 2020

I went in for normal service and asked them to look into why the " tighten the fuel cap" light was on. The answer I got was we really don't know but replace the cap is the cheapest place to start. The cap More

by bjornsonrbsales
Recommend Dealer
No
Employees Worked With
James Burton
Sep 23, 2020 -

White Bear Acura Subaru responded

Thank you Henrik. Your information has been forward to the service director and he will look further into your situation.

September 10, 2020

I love this place and the staff! I have purchased at least 5 cars from here and had each one serviced here also. Recently I used the concierge service and was impressed with the guys that picked up and More

by CHARV0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meng Vang picked up and brought my car back He was very pleasant. David ? was the technician.
Sep 21, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words. We're glad our team was able to help you with all your needs. Our guests' health and safety have always been our top priority but are especially so during these times, so the concierge service really helps with that. Thank you for your support over the years.

September 10, 2020

Listened to my car concerns; timely; good explanation of problems;personable; answered my questions about the bent key; gave options. Corrected the problem. Very knowledgeable More

by CAVMILLER19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Hanson
Sep 21, 2020 -

White Bear Acura Subaru responded

We're glad you had a good experience with us and that our team was able to answer all your questions and get you back on the road in a timely fashion. Thank you for your support.

September 09, 2020

My experience here has always been a good one. The car gets some tough usage, but the regular care it's given has kept its performance dependable. That care has been delivered with efficiency and courtesy More

by linda77
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ue Vang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Love, Matt Hanson, James Burton, Peng Lee
Sep 09, 2020 -

White Bear Acura Subaru responded

Thank you for your kind words. Keeping up on the required maintenance is always best practice. Thank you for your support.

September 07, 2020

Bought my Crosstrek in for oil change and service work. Nothing was done, mouse nest still in air filter, wiper blade split, print out said immediate tire replacement, I had just gotten new tires in Novemb More

by vicsleathernlace2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Hanson
Sep 08, 2020 -

White Bear Acura Subaru responded

Based on further review with the service manager, it looks like we did confirm most of the service work was completed, we admittedly missed a few items which is why we issued you a full refund. We hope we can earn your trust back in the future.

Sep 09, 2020 -

vicsleathernlace2002 responded

The only service work that was done is a new oil filter, not sure if there was even a oil change done!

September 06, 2020

I have brought my Forester in for a couple of repairs including recall issues and some electrical problems, and their responsiveness and customer service is amazing! And the repairs were done quickly des More

by alanna.trinh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you. We try our best get our guests back on the road in a timely fashion while also being thorough and efficient. Thank you for your support.

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