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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,966 Reviews of White Bear Acura Subaru - Service Center
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January 03, 2020
My first service appointment was amazing! Love the extra touch of cleaning front mats and wash along with quick and friendly service! I LOVE my Forester! touch of cleaning front mats and wash along with quick and friendly service! I LOVE my Forester! More
by MaryNP
Employees Worked With
Matt Hanson
January 02, 2020
Frustration to Pleasant part failure due to poor quality from the manufacturer caused angst about the cost of something beyond my control. This was my feeling of frustration part failure due to poor quality from the manufacturer caused angst about the cost of something beyond my control. This was my feeling of frustration and loss of time going in for service. This was not the dealers fault, but there was no one else to blame. Outstanding serive, friendliness, and fairness of the bill evaporated the negative. Thank-you. While I remain frustrated with the brand Subaru, I am impressed with White Bear and the people. More
by STENL003
Verified CustomerEmployees Worked With
January 02, 2020
Smooth process Came in for oil change, tire rotation and possible tire repair due to TPMS warning light and low reading on LF tire. Sure enough, a small nail was ca Came in for oil change, tire rotation and possible tire repair due to TPMS warning light and low reading on LF tire. Sure enough, a small nail was causing the problem and they were able to patch it. All services requested were done in 90 minutes. Not bad for a Monday morning.i More
by Carbuyer Mark
Employees Worked With
December 31, 2019
Solved the problem AND washed my car! For the second time in one year, my Outback's battery went completely dead. Subaru's road service got it started, and I drove straight to the dealer. For the second time in one year, my Outback's battery went completely dead. Subaru's road service got it started, and I drove straight to the dealer. The dealer supercharged the battery and washed my car for free. Best of all, I received a clue as to the cause of the drain: the overhead light by the back window. It is easy to turn it on accidentally, and easy not to notice that it's on. Worse, it does not turn itself off. (Manufacturer, please redesign the lighting to turn itself off rather than drain the battery, OK?) More
by Jean
Employees Worked With
A woman identified the possible cause, but I don't know her name.
December 31, 2019
radio service. no sound dropped off vehicle for repair of no sound on radio. reported vehicle ready for pick up same day, but once I got in the car and tried the radio, still dropped off vehicle for repair of no sound on radio. reported vehicle ready for pick up same day, but once I got in the car and tried the radio, still no sound and the repair was not made or tested prior to calling me. Left car for further diagnostic and part was ordered. Dealer provided me with a loaner until such time as the vehicle was ready 8 days later. Overall great people, but no one actually tested the radio before they told me the car was ready. A bit of an inconvenience. More
by bfyksen
December 31, 2019
Car Rattle Best car dealer service center I have ver worked with. James Burton is a very experienced person to work with. Very efficient and caring. I don't thi Best car dealer service center I have ver worked with. James Burton is a very experienced person to work with. Very efficient and caring. I don't think we found the problem but they tried. More
by TL Happy
Employees Worked With
James Burton
December 29, 2019
Very professional. I took the 2006 Outback in for the 21 free point check since winter weather was approaching. The service department was very thorough. The explanati I took the 2006 Outback in for the 21 free point check since winter weather was approaching. The service department was very thorough. The explanation was very complete and concise. Thank you. More
by roxieinwbl
Employees Worked With
Peng Lee
December 23, 2019
Exceptional Service......but expected because it IS Exceptional Service... ...but expected because it IS Subaru! The airbag recall replacement was flawless (quick and complete) with exceptional se Exceptional Service... ...but expected because it IS Subaru! The airbag recall replacement was flawless (quick and complete) with exceptional service desk efficiency. I had barely settled in to a More
by JHAnderl
Employees Worked With
Moe Hawili, James Burton
December 21, 2019
not impressed Even sent 2 messages to the General Manager with no response. Apparently they don't care. greeted by What's Up by the advisor, tho multiple people to Even sent 2 messages to the General Manager with no response. Apparently they don't care. greeted by What's Up by the advisor, tho multiple people to reset the need oil change light, and then they didn't so had my mechanic do it. Not terribly dificult. More
by neal.chapman
Employees Worked With
unknown
December 20, 2019
Tire pressure alert! White Bear Subaru service is wonderful. I pulled in unannounced because I couldn't find which tire needed pressure because I had an alert. In literall White Bear Subaru service is wonderful. I pulled in unannounced because I couldn't find which tire needed pressure because I had an alert. In literally 2 minutes someone cheerfully checked and remedied the situation and I was on my way. I do all the service for my 2015 Subaru Outback at the dealer and have always been extremely happy and satisfied. More
by loralee0
Employees Worked With
