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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,982 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,982 Reviews of White Bear Acura Subaru - Service Center
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August 19, 2019
Good service I brought my 2015 Subaru in for a recall. James Burton was very nice to deal with. He had me in and out in no time... He kept me informed and made I brought my 2015 Subaru in for a recall. James Burton was very nice to deal with. He had me in and out in no time... He kept me informed and made sure that they cleaned my car. Thank you. More
by me69
Employees Worked With
James Burton
August 17, 2019
Thank You James! James did a terrific job of scheduling, explaining the work that needed to be done, & completing the service on my 2004 MDX! He was able to get me a James did a terrific job of scheduling, explaining the work that needed to be done, & completing the service on my 2004 MDX! He was able to get me a loaner, which was extremely helpful and he followed through with the work as promised. Thanks so much James! More
by Sager
Employees Worked With
James Burton
August 17, 2019
White Bear Acura Subaru fixed our Subaru recall. White Bear Acura Subaru fixed the brake light recall in record time. They always give us great service. They washed the car and did a great job. White Bear Acura Subaru fixed the brake light recall in record time. They always give us great service. They washed the car and did a great job. More
by rehardwick
Employees Worked With
Kong Vang, Matt Hanson
August 14, 2019
Oil change Came there 7:45am and got done 8:30 was fast didn’t have to wait long and very good customer service like always..thanks Peng Came there 7:45am and got done 8:30 was fast didn’t have to wait long and very good customer service like always..thanks Peng More
by HER_SHER
Employees Worked With
Peng Lee
August 14, 2019
Great Service I went in for a scheduled oil change, very speedy and efficient service. And it's always a nice touch to get your vacuumed and washed. I went in for a scheduled oil change, very speedy and efficient service. And it's always a nice touch to get your vacuumed and washed. More
by Bear
August 13, 2019
They forgot stuff Went in for a recall and while I was there I asked to get a new back windshield wiper installed. The guy checking me in also pointed out that a bulb w Went in for a recall and while I was there I asked to get a new back windshield wiper installed. The guy checking me in also pointed out that a bulb was out in a tail light. Picked up the car and the recall work seems to be ok. They forgot the windshield wiper and I had to ask for it again. When I got home, noticed that they also hadn't replaced the burned out bulb. I got 2 emails from the dealership afterwards asking if I had any problems with the service, which I responded to about the missed items and also that they keep sending me emails with an incorrect name, (parent company also does) but never heard back from either of the 2 managers who sent me the emails. More
by heise011
Verified CustomerEmployees Worked With
don't remember which employees I worked with
August 11, 2019
1990 Acura LS James Burton did an excellent job explaining what had to be done to fix my problem. James saw to that the work was done right....My car was ready when James Burton did an excellent job explaining what had to be done to fix my problem. James saw to that the work was done right....My car was ready when James said it would be done....Great job JAMES More
by 1Bigdouggy
Employees Worked With
James Burton
August 11, 2019
Purpose was for 3rd visit to get recall corrected. Since purpose in the beginning was due to Suburu recall and after either 3rd 4th visit still the recall purpose was not corrected and was told that on Since purpose in the beginning was due to Suburu recall and after either 3rd 4th visit still the recall purpose was not corrected and was told that only Friday afternoons in a week or two would be open to again attempt to correct the original recall purpose. When I suggested that since reason for the number of visits to get the original recall corrected, which they did not seem to correct, that this problem was still not corrected my vehicle should be moved to near top of service list and when I requested a loaner vehicle I was told they only had 60 loaner vehicles available but would try to call me morning of any scheduled visit if a loaner could be found. Being less than satisfied I requested I be directed to Service Manager and was told he was not available but a senior service person came out to visit(?) with me. She told me that since I was not happy perhaps I had selected the wrong location to have service work done even thought their poor service was cause of numerous visits. I intend to contact Suburu department that sent the recall letter and advise them of poor service of Luther Suburu on hwy 61 and get a suggestion from them as too what dealer would be better able to correct problem. Have not done so. More
by rww
Employees Worked With
Think Matt is service writer who call senior servie consultant out to talk to this UPSET customer., Matt Hanson
August 11, 2019
Exceptional customer service James Burton did a fine job of scheduling and completing the service on my MDX.. He was professional and followed through as promised. Thank you James James Burton did a fine job of scheduling and completing the service on my MDX.. He was professional and followed through as promised. Thank you James More
by MDX gal
Employees Worked With
James Burton
August 11, 2019
Routine oil change and tire rotation Peng was very helpful, professional and courteous. He explained what the service tech would be checking on my low mileage 2015 Subaru Outback, in addi Peng was very helpful, professional and courteous. He explained what the service tech would be checking on my low mileage 2015 Subaru Outback, in addition to the oil change, wiper blade replacement and tire rotation. I didn't feel pressured to have additional work performed that wasn't absolutely necessary. I highly recommend Peng Lee. More
by EBCleary
Employees Worked With
Peng Lee
