White Bear Acura Subaru - Service Center

Great service department I have had virtually all my service work done on 5 different Subarus at White Bear. This past week they completed my 30K service in under 2 hours, an I have had virtually all my service work done on 5 different Subarus at White Bear. This past week they completed my 30K service in under 2 hours, and returned the car clean and ready at a price lower than I had expected. When I work with them, I know I'm going to have good work done, an accurate estimate, and work done on time. More

Done right the first time! James worked hard to insure that the car was repaired to my satisfaction. I knew I could drive away confident that the issues were resolved. James worked hard to insure that the car was repaired to my satisfaction. I knew I could drive away confident that the issues were resolved. More

Just a High Volume Factory Prepaid for synthetic oil - 2nd time regular was put in new vehicle. Accused of installing unknown device on window - remote start purchased during o Prepaid for synthetic oil - 2nd time regular was put in new vehicle. Accused of installing unknown device on window - remote start purchased during original order. More

Recall service made as painless as possible At every level, the people at White Bear Subaru handled my recall service with courtesy and professionalism. The recall was significant and the fix At every level, the people at White Bear Subaru handled my recall service with courtesy and professionalism. The recall was significant and the fix took several days, but the reasons were explained to me ahead of time and I was given a solid loaner car to use. More

OVER CHARGE? cost me over $150 to just look at my air conditioning - no repair - said I needed clutch, etc to fix it. My own mechanic says I don't need anything a cost me over $150 to just look at my air conditioning - no repair - said I needed clutch, etc to fix it. My own mechanic says I don't need anything at this time. appears to working Said it would cost me $500 -$700 to fix my navigation system plus $200 upgrade disk - would be nice to get some help with this repair... More

They sell your information and then lie about it. My information was sold to a third party and I began receiving a bunch of unwanted marketing materials. I brought this to service manager attention an My information was sold to a third party and I began receiving a bunch of unwanted marketing materials. I brought this to service manager attention and he stated they don’t give out customer information, that it must have come from third party. I pointed out that the information could only have come from their records as it contained the date I had my car serviced by them. He just kept repeating that they don’t provide customer information to third parties and was not able or willing to address the fact that the information could only have originated from their records or how a third party might have obtained my information. The general manager refused to respond to my attempt to reach him to discuss my concerns. It is clear that they are not concerned about customer satisfaction. More

Fast service I came for an oil change, didn’t get pressured on any up sell of services, and was out of there within an hour. One satisfied customer. I came for an oil change, didn’t get pressured on any up sell of services, and was out of there within an hour. One satisfied customer. More