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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,982 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,982 Reviews of White Bear Acura Subaru - Service Center
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July 20, 2019
Tire emergency I walked out into my garage to an almost flat tire on my new Outback. Pothole damage. It was late on a Saturday. I had a service appointment for routi I walked out into my garage to an almost flat tire on my new Outback. Pothole damage. It was late on a Saturday. I had a service appointment for routine maintenance on the next Saturday. I drove in unannounced about 2 hours before the service department closed for the day. Peng Lee got the car right in, saw that the tire was ruined, verified that there was a tire in stock, installed the tire and completed my scheduled service so I didn't have to go back the next week. Way beyond my expectation. I shared this experience with the service director, Donovan Brummond and I told him that I'm now a lifer at this dealership. More
by David in North Oaks
Employees Worked With
Peng Lee
July 20, 2019
Excellent customer service I live four hours away and when I had a problem with my car, they went above and beyond what any dealership I've ever had in order to fix it. Everyone I live four hours away and when I had a problem with my car, they went above and beyond what any dealership I've ever had in order to fix it. Everyone I talked to was pleasant and eager to help me. I truly am thankful for their high standards! More
by Julie
July 19, 2019
Recall and scheduled service I had a great experience at the White Bear Acura Subaru dealership! We had a couple recalls and some scheduled service needs for our Outback completed I had a great experience at the White Bear Acura Subaru dealership! We had a couple recalls and some scheduled service needs for our Outback completed. The space was comfortable. The coffee and snacks were great. The staff was fantastic. And the shuttle driver that took me to an appointment I had to get to was just a gem! More
by WAHOOWAHZOO
Verified CustomerEmployees Worked With
The shuttle driver- but I can’t remember his name!, Matt Hanson
July 18, 2019
They sell your information and then lie about it. My information was sold to a third party and I began receiving a bunch of unwanted marketing materials. I brought this to service manager attention an My information was sold to a third party and I began receiving a bunch of unwanted marketing materials. I brought this to service manager attention and he stated they don’t give out customer information, that it must have come from third party. I pointed out that the information could only have come from their records as it contained the date I had my car serviced by them. He just kept repeating that they don’t provide customer information to third parties and was not able or willing to address the fact that the information could only have originated from their records or how a third party might have obtained my information. The general manager refused to respond to my attempt to reach him to discuss my concerns. It is clear that they are not concerned about customer satisfaction. More
by tswaggs
Employees Worked With
July 18, 2019
OVER CHARGE? cost me over $150 to just look at my air conditioning - no repair - said I needed clutch, etc to fix it. My own mechanic says I don't need anything a cost me over $150 to just look at my air conditioning - no repair - said I needed clutch, etc to fix it. My own mechanic says I don't need anything at this time. appears to working Said it would cost me $500 -$700 to fix my navigation system plus $200 upgrade disk - would be nice to get some help with this repair... More
by INFO72
Employees Worked With
no idea
July 18, 2019
Great Service as usual Prompt friendly service as usual!!!!! Excellent waiting area and refreshments. Accommodations are well done. Easy to bring work along to do. They als Prompt friendly service as usual!!!!! Excellent waiting area and refreshments. Accommodations are well done. Easy to bring work along to do. They also have an excellent show room to look over. More
by Subaru customoer
Employees Worked With
Matt Fox, Nicole Love
July 18, 2019
Fast service I came for an oil change, didn’t get pressured on any up sell of services, and was out of there within an hour. One satisfied customer. I came for an oil change, didn’t get pressured on any up sell of services, and was out of there within an hour. One satisfied customer. More
by Carbuyer Mark
Employees Worked With
Peng Lee
July 15, 2019
Recall notice I had a recall notice for my Subaru Imprezza. The entire process of getting it taken care of was simple and worry free. They provided me with a a very I had a recall notice for my Subaru Imprezza. The entire process of getting it taken care of was simple and worry free. They provided me with a a very nice loaner car and got the job done. I always appreciate the people with whom I work at White Bear Acura Subaru. They are friendly and communicative group. More
by Chris K
July 14, 2019
Good Service / Bad Vehicle Our service work was great; completed before promised. Our Acura not so good: Navigation has never worked well, and Emergency braking works on its ow Our service work was great; completed before promised. Our Acura not so good: Navigation has never worked well, and Emergency braking works on its own terms only... usually while turning corners More
by LibDib
Employees Worked With
Brad Knutson, James Burton
July 14, 2019
Service done right Great job taking care of my car.Matt Hanson went out of his way to keep me posted on all aspects of what was going on with my car. Great job taking care of my car.Matt Hanson went out of his way to keep me posted on all aspects of what was going on with my car. More
by GHOSTUPS
Employees Worked With
Matt Hanson
