White Bear Acura Subaru - Service Center

Timely, courteous, friendly Peng Lee is an exceptional service representative. He kept me informed of the progress of my service and managed a timely completion and delivery of Peng Lee is an exceptional service representative. He kept me informed of the progress of my service and managed a timely completion and delivery of my vehicle afterwards. I would be happy to work with him every time I go in. More

Unpleasant, demeaning There is always a veneer of forced friendliness. But beneath that veneer, I always sense that I'm a bother, my questions are stupid, and staff are goi There is always a veneer of forced friendliness. But beneath that veneer, I always sense that I'm a bother, my questions are stupid, and staff are going through the motions to get a paycheck without having any genuine interest in customers or customer experience. I had a whole list of questions regarding my new car. Every single question was handled with a "How dumb are you????" sort of sneer. I think people are technically competent, but there should be so much more to customer service! I go back to my buying experience, where my salesperson didn't bother to return three calls after my sale had been completed; and the finance manager accused me of lying when I asked why my car purchase was showing up online on my Chase credit-card page when I had not used my Chase card at any point during the purchase. I think your staff would be much happier staying home and not having to deal with customers at all. I would certainly be happier if I didn't need to see them. I won't ever, ever do business with WBSubaru after this lease has run its course. More

Extremely Disappointed The A/C in our 2013 Subaru Outback was not working properly, so we brought it in to the Subaru dealer. (SUCS505674) The service tech called and said The A/C in our 2013 Subaru Outback was not working properly, so we brought it in to the Subaru dealer. (SUCS505674) The service tech called and said it just needed a recharge, and also said we were due for 90,000 mile inspection and full service. We approved the 90,000 mile service and recharging the A/C. The total cost was $756.44, including $542 for labor. We picked up the car and the A/C still did NOT work properly. Worse yet, shortly thereafter, the car overheated, left my wife stranded, and the car had to be towed to a nearby independent service provider. Before we asked the independent mechanic to work on it, we checked with the Subaru dealer and found the earliest we could get the car back in for repair was waiting more than a full week! So, we approved work by the independent mechanic. The mechanic found major air flow restriction through the radiator and condenser causing extreme pressure and low output. The mechanic removed all the the shrouds and manually cleaned and flushed the area. Now the A/C and engine run great. The independent mechanic said the Subaru dealer could not have recently inspected or serviced this since the entire radiator and condenser area was plugged, and had been that way for some time. We wasted more than $700 at at this Subaru dealer service center. We are extremely disappointed in this Subaru dealer service, and we will not trust this dealer for future repairs or service. More

30 day used car warranty the 30 day used car warranty allowed us to get the sunroof fixed and the tires balanced for no additional cost! Now our 2013 Acura RDX is perfect! the 30 day used car warranty allowed us to get the sunroof fixed and the tires balanced for no additional cost! Now our 2013 Acura RDX is perfect! More

Kind man best customer service experience I was very pleased with James very nice guy definitely changed my perception of the place and I really appreciate his attention to detail thanks Jam I was very pleased with James very nice guy definitely changed my perception of the place and I really appreciate his attention to detail thanks James More

Prompt and professional I had an oil change and they washed and vacuumed my car before returning it to me before in less time than they had even estimated. I had an oil change and they washed and vacuumed my car before returning it to me before in less time than they had even estimated. More

second mile Ue Vang went out of his way to accommodate emergency repairs needed to be taken care of before a trip we had planned for a few hours later Kudos! Ue Vang went out of his way to accommodate emergency repairs needed to be taken care of before a trip we had planned for a few hours later Kudos! More

courteous treatment and job one on time James Burton was very pleasant and explained in detail what was going to happen to our car {MDX recall} . The job was done on time promised. Mr Burt James Burton was very pleasant and explained in detail what was going to happen to our car {MDX recall} . The job was done on time promised. Mr Burton was able to secure a loaner for us which was most convenient. No charge ( recall) an unable to judge quality of work. More

No follow up. No return call or email. I went to WBS to have two recalls completed. My hill start assist light came on after having it serviced at WBS driving the car just one hour after p I went to WBS to have two recalls completed. My hill start assist light came on after having it serviced at WBS driving the car just one hour after picking it up. So essentially my car would just come to a complete stop and was not drivable, after being serviced for the exact recall in which it was there for! I am not happy. More

Needed to replace broken glass in passenger side mirror. Repair was expensive and not satisfactory. Bought a new gas cap for my 2004 Subaru that was installed in my 2005 Subaru. Long wait later not correcte Repair was expensive and not satisfactory. Bought a new gas cap for my 2004 Subaru that was installed in my 2005 Subaru. Long wait later not corrected. Glass in passenger side mirror replaced now remote control doesn't work properly. Cost of 25 sq. In. of glass about $200. Would you be satisfied? More