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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,966 Reviews of White Bear Acura Subaru - Service Center
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May 06, 2019
Great! I have been coming to this dealership for maintenance and routine service for almost 10 years- as always, the crew in the service department is exempl I have been coming to this dealership for maintenance and routine service for almost 10 years- as always, the crew in the service department is exemplary! More
by John L
Employees Worked With
May 05, 2019
New car purchase Had test driven several months ago. Salesperson remembered and thanked for asking to see him Manager was courteous and patient. Answered all question Had test driven several months ago. Salesperson remembered and thanked for asking to see him Manager was courteous and patient. Answered all questions. Went through all pricing. More
by MOHAV
Verified CustomerMay 04, 2019
Outstanding! Well done. White Bear Subaru service is #1! In for a recall (Major valve springs). Left the car for 2-3 days. Had a wonderful loaner (2019 outback). Nice to White Bear Subaru service is #1! In for a recall (Major valve springs). Left the car for 2-3 days. Had a wonderful loaner (2019 outback). Nice to check out the new saftey features & all. And Greg Nichols is my "go to guy"!! Took real good care of me for also new plugs etc.. The engine was apart so no added labor for plugs or oil change! We will be back!! :) More
by Happy Mac
Employees Worked With
May 04, 2019
Acura TL maintenance James performed some work on my TL and he was excellent. He was courteous and professional, and his communication throughout the process was very goo James performed some work on my TL and he was excellent. He was courteous and professional, and his communication throughout the process was very good. When I needed to return to work after dropping my car off, he offered me a loaner for the day. I would recommend him and the White Bear dealership to others as a place to go for car service. More
by mmerrill
Employees Worked With
James Burton
May 04, 2019
Simply Awful I needed to schedule my wife's car for service and to replace the windshield so I called. I wbounced between the front desk and service desk for about I needed to schedule my wife's car for service and to replace the windshield so I called. I wbounced between the front desk and service desk for about 15 minutes but never got to talk to anyone. Later in the day I called back, after being on hold for over 10 minutes I was hung up on. I tried three more times over the next two days but each time was hung up on or left on hold. So I emailed, they responded in kind and said a service staff member would contact me soon soon, it never happened. Two days later I got a email asking it I had ever been contacted, I responded that no one had. The next week I called and got put on hold for over 15 minutes. I called back and asked to speak to a manager and lucky me I got a voice mail! Later on that day I was finally contacted and set up the appointment. On the day of the appointment the person who checked in my car made a note saying not to wash it as it had a brand new windshield. When I returned to pick up my car I was reminded not to wash the car for three days to allow the adhesive to cure. Then they brought my car out, it had obviously been washed. So now the windshield will have to be replaced again and the time I spent trying to set up this appointment and the time traveling to and from the dealership has all been a complete waste. I'll be taking my vehicle to a different dealership from now on, it may be twice the distance but it will be worth it to never have to deal with this place again. More
by Fojo0404
May 03, 2019
Poor service First called me to tell me my service was complete for a Subaru Recall and when I arrived to dealership, Nobody in service could find my car or my key First called me to tell me my service was complete for a Subaru Recall and when I arrived to dealership, Nobody in service could find my car or my keys!. I had to leave without my car. Then they found my keys and we came to pick up car next day. Next day notice a huge oil leak on my garage floor. Had to call them again. They came to pick car up and take it back. They say there was a gasket leak. So nobody checked their work! For a Subaru Recall! Before releasing a car with less than 37000 miles. Poor poor service. Sent email to service director with permanently disfigured garage floor at home. No response. Will avoid this dealership for any service. More
by C Rasquinha
May 03, 2019
First re-visit since new purchase goes very well I simply had an Oil Change with two recall items applied, got instruction on doing StarLink roadmaps update and purchased cross member roof racks. Al I simply had an Oil Change with two recall items applied, got instruction on doing StarLink roadmaps update and purchased cross member roof racks. All done in an hour. I spent the wait time in the lounge doing work remotely (very good WiFi bandwidth). I got a lot accomplished in an hour. I'll be back again when it is time for next Oil Change!! More
by GJLEDO
Employees Worked With
Nena Larson
May 02, 2019
Smooth Car dropped off on time. Service fixed small scratch in dent. Installed door moldings which match car and look really great. Service nice enough to le Car dropped off on time. Service fixed small scratch in dent. Installed door moldings which match car and look really great. Service nice enough to leave touch up paint. No complaints here. More
by dilier
Employees Worked With
James Burton
May 02, 2019
Service is very friendly, fast and reasonably priced I went to the store for a regular oil change and condition check. I arrived 15 minutes earlier than the appointment time. The service staff did not le I went to the store for a regular oil change and condition check. I arrived 15 minutes earlier than the appointment time. The service staff did not let me wait. The service staff was very friendly, the work was quick and the price was reasonable. More
by YAO23023@gmail.com
Employees Worked With
Peng Lee
May 01, 2019
Acura Recall Service James did a great job. Both recalls completed and very timely. Thank you. I was told a timeline and it was completed way before promised. James did a great job. Both recalls completed and very timely. Thank you. I was told a timeline and it was completed way before promised. More
by COLLEEN_BOURDON
Employees Worked With
James Burton
