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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,974 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,974 Reviews of White Bear Acura Subaru - Service Center
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April 22, 2019
Fast and friendly service I came in for my vehicles first oil change. Staff was so friendly and they finished my service quickly. They cleaned my floor mats and washed the ca I came in for my vehicles first oil change. Staff was so friendly and they finished my service quickly. They cleaned my floor mats and washed the car. Sweet! More
by heidifcc
Verified CustomerEmployees Worked With
Nena Larson
April 22, 2019
Service on Outback This was a no-appointment visit for routine service. Check-in was prompt. Waiting time was brief. Check-out was quick. Price was reasonable. Advice This was a no-appointment visit for routine service. Check-in was prompt. Waiting time was brief. Check-out was quick. Price was reasonable. Advice and suggestions from Peng Lee were appreciated. He was courteous and helpful (as he was at a previous service visit for our Forester). Service area was clean and well maintained and waiting area was comfortable. More
by CFOWEN
Employees Worked With
Peng Lee
April 22, 2019
Worst Service Center I've ever dealt with I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, n I had been in the market for a CRV for awhile. Caught one that sparked my interest with low mileage and fair price. Salesman (Max Knutson) was good, not pushy at all. Walked out the dealership that day pretty happy with my purchase. The next day I realized that my heater was blowing lukewarm air on the drivers side of the dash. Little bit of research concluded that there is a common issue with this particular year/model with the heater core clogging up. Not a big deal, scheduled for service the next day. This is where everything goes south. Upon driving in I was met by an service rep who fielded my keys and complaint. I informed him that although I am certainly no mechanic and I know it can be a multitude of different issues that I would recommend they check the heater core, as there is a TSB out on the vehicle. He quickly told me that wasn't possible and dismissed me. Again, I like to let people do their jobs so I didn't disagree. I got a call back couple hours later, telling me it was all fixed and their fix was changing the thermostat. Basically making my car run at a higher temperature hoping that it would hide my issue from my naive eyes rather than fix it. My thermometer readings were virtually the same as before I took it in, so I promptly drove the car right back into the shop. Things get ugly here. The service rep is instantly rude and almost yelling at me why I'm back already and they fixed it and it's blowing hot air so why on earth am I here yada yada yada. Long story short he was incredibly disrespectful and rude. I kindly asked to talk to the mechanic and eventually asked them to put THEIR thermometer in the vents to prove to me it was fixed. After this was performed the mood from their staff changed as they saw the drivers side was 30 degrees cooler. They put it back in for service, this time recognizing that the heater core was indeed the issue so performing a flush was the answer. I wish the story ended here. The flush requires a solvent, which they did not use. So while their flush did improve the condition of the heater core, there was still roughly a 15-20 degree gap between the two sides. At this point I've owned the car for 3 or 4 days and didn't even have it in my possession but for maybe 24 hours. I'm frustrated and don't want to deal with this service department anymore, so I walked in the sales office and asked for the manager. As we know, Luther has a return policy so I was prepared to return the vehicle and be done with this minor issue turned migraine. Manager was understanding and of course trying to save the sale he asked if he could put it through maintenance down at the local Honda Dealer. After the vehicle returned from the Honda dealer, the heater was running to specs. I really don't feel this place deserves anything more than 1 star. I know people make mistakes but to make repetitive mistakes and be disrespectful, people need to be held accountable. I feel the sales staff should have made me feel better about my experience rather than simply FINALLY getting my car fixed. Buy if you may, but PLEASE do not use their service department. I should never have to leave a review this long. More
by MinnesotaGooseMan
Employees Worked With
April 21, 2019
Great service I needed to have my airbag replaced due to a recall. Making the appointment was easy and the service was great. Another dealership couldn’t get me i I needed to have my airbag replaced due to a recall. Making the appointment was easy and the service was great. Another dealership couldn’t get me in until July. More
by Forester
Employees Worked With
Nena Larson
April 21, 2019
Great oil change I had a great experience getting oil changed and tires rotated. I was satisfied with my overall experience. I will return for future service needs I had a great experience getting oil changed and tires rotated. I was satisfied with my overall experience. I will return for future service needs More
by WILLIS.ERIN
Employees Worked With
April 20, 2019
Well done, and quick Needed a replacement passenger air bag (recall) notice in the mail. Estimate was 3 hrs and got it done in about 40. Liked the text when it was complet Needed a replacement passenger air bag (recall) notice in the mail. Estimate was 3 hrs and got it done in about 40. Liked the text when it was complete with a link to the actual bill. $0.00 because it was a recall. More
by jamesrdouglass
Employees Worked With
April 20, 2019
Airbag Recall We scheduled a visit for the airbag recall and an oil change on my 2011 Outback. While checking in, my husband asked about additional services. Greg l We scheduled a visit for the airbag recall and an oil change on my 2011 Outback. While checking in, my husband asked about additional services. Greg looked through our records, made recommendations but did not push or "sell". He was quick to accommodate the added services at the same appointment including a loaner car. Greg also made sure we understood the amount of time involved, cost estimate, and details of the services we chose. He was 100% accurate on all of those estimates. We found him professional, polite, and friendly. More
by diane
Employees Worked With
April 20, 2019
60k mike service Overall good experience and seems to be quality service. Pricing a bit high when compared to quotes from local shops and online reviews for similar wo Overall good experience and seems to be quality service. Pricing a bit high when compared to quotes from local shops and online reviews for similar work. More
by AutoV64
Employees Worked With
April 20, 2019
Good service I always know that my car is in good hands here. They are thorough and efficient; I know that my car will be at its very best when I pick it up. This I always know that my car is in good hands here. They are thorough and efficient; I know that my car will be at its very best when I pick it up. This trip, I needed the oil changed, tires rotated, and my car was making a high pitched whirring noise that I was worried about. The person who checked me in, Nena, was really upfront about the possibilities and the time it might take to fix it. After an inspection, it turned out to be a simple fix and the car was done really fast. My only complaint actually has absolutely nothing to do with this service center but is about the online scheduling service. When I scheduled the service, it gave me an option to schedule a rental vehicle. However, when I checked in, I learned that rentals are only available for longer service needs. I had planned my day to account for having a vehicle, so it was frustrating to learn that it might not work. Nena, however, worked her magic to get me a rental for the day so that I could get off to work. I would have made different arrangements so as not to put anyone out had I known that a rental wasn't available for the services I had scheduled for. More
by sarahplumb.4
Employees Worked With
Nena Larson
April 20, 2019
OK service but I really dislike getting emails from the service department, basically begging me to give them an outstanding rating: "It is likely you will receive I really dislike getting emails from the service department, basically begging me to give them an outstanding rating: "It is likely you will receive a follow up asking to review your recent visit. If there is any reason that you do not feel that you could rate your overall experience as EXTRAORDINARY, OR 5 OUT OF 5, Please contact me directly, as this is the number one goal of our team." This has happened repeatedly and should stop. Either you want an honest review or you want to rig the system to make you look good. I had an oil change, which as far as I know was done well, and cost an outrageous amount. Not EXTRAORDINARY. More
by vharnick
Employees Worked With
I don't know Nena Larson; didn't work with her; not sure who they were., Nena Larson
