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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,975 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,975 Reviews of White Bear Acura Subaru - Service Center
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September 14, 2018
"Recall" software update, StarLink update, First oil change This was my first time having my new 2018 Crosstrek serviced. The service team was very helpful, courteous, and efficient. The wait was not long and This was my first time having my new 2018 Crosstrek serviced. The service team was very helpful, courteous, and efficient. The wait was not long and the waiting area was very accommodating. Receiving a complimentary car wash was also definitely appreciated. Thank you! More
by Marie
Verified CustomerEmployees Worked With
Nena Larson
September 14, 2018
No appts for oil changes My last car dealership let me make appointments for oil changes. I know other people who can make appointments where they go. I called to make an appo My last car dealership let me make appointments for oil changes. I know other people who can make appointments where they go. I called to make an appointment at Subaru and was told they don't make oil change appointments and to just bring my car in. I do not like guessing games. I prefer to have a scheduled time and do not appreciate trying to figure out what day/what time would be least busy for me to take my car in. The "spontaneous" approach does not work for all your customers. I am guessing the most convenient time, Saturday mornings, I would need to sit there for hours. So it took me a few weeks and finally I found a day where I would try to go, hoping it would not be busy. I happened to guess right, so the visit itself turned out fine. The employee who helped me was good to work with and I have no complaints about the work or customer service from the worker in your service bay. But your appointment scheduling process, or I should say lack thereof, is a disappointment. More
by Anonymous
Employees Worked With
Peng Lee
September 14, 2018
Oil Change and Software Update Totally satisfied with 12 K mile service and software update on 2018 Crosstrek to change radio to default "off." Complementary wash and vacuum was al Totally satisfied with 12 K mile service and software update on 2018 Crosstrek to change radio to default "off." Complementary wash and vacuum was also very welcome. More
by JANSAN720
Employees Worked With
Sam Basho, James Burton
September 14, 2018
First oil change. The first oil change on my 2018 RDX was done with efficiency on the part of the service team including complimentary car wash. If I am ever in the ne The first oil change on my 2018 RDX was done with efficiency on the part of the service team including complimentary car wash. If I am ever in the neighborhood of my dealer I have been invited to stop by for a car wash and I have done this occasionally. Very nice perk! Great customer service. More
by DFLEMING21
Employees Worked With
September 13, 2018
First time customer for oil change Arrived 25 minutes early & my vehicle service was started immediately. Complimentary car wash was much appreciated. Staff was efficient & friendly. Arrived 25 minutes early & my vehicle service was started immediately. Complimentary car wash was much appreciated. Staff was efficient & friendly. Weighting room clean & comfortable. Very nice dealership! More
by JANICESNYDER
Employees Worked With
Peng Lee
September 13, 2018
Brand integrity I went in for an oil change & tire rotation. About 5 to 10 minutes into the service appointment Ue let me know there was a small issue; one of the tec I went in for an oil change & tire rotation. About 5 to 10 minutes into the service appointment Ue let me know there was a small issue; one of the tech's moving my Crosstrek inadvertently damaged my front right tire. They replaced the tire at no charge. I appreciate their honesty and integrity. More
by Julie
Employees Worked With
September 11, 2018
Great service, as usual! I wrote a glowing review in June 2018 after my Forester's annual checkup, but resisted the recommendation to replace the tires that were showing some I wrote a glowing review in June 2018 after my Forester's annual checkup, but resisted the recommendation to replace the tires that were showing some wear. On Sept 6 I decided to have four new tires installed - excellent all-around service from start to finish, as usual - couldn't be more pleased with the whole experience at this dealership! PS. I usually wait while the work is being done - enjoy the coffee machine! More
by sothe001
Employees Worked With
Matt Hanson
September 11, 2018
Excellent service, fabulous service center Available when I needed service on my schedule Incredibly thoughtful and knowledgeable staff Really comfortable service area with many immenities li Available when I needed service on my schedule Incredibly thoughtful and knowledgeable staff Really comfortable service area with many immenities like excellent coffee, tv, computers, magazines and pristine restrooms More
by DANAVOGEN
Employees Worked With
James Burton
September 11, 2018
Early on a Saturday morning oil change Peng was in a great mood and pleasant to talk to even if it was so early in the morning on a weekend. The coffee machine was awesome! So many settings Peng was in a great mood and pleasant to talk to even if it was so early in the morning on a weekend. The coffee machine was awesome! So many settings and choices. The cinnamon buns were tasty. Bathroom was clean and they even had some clearance t-shirts on display, which I bought for my nephew and husband. I also was able to get an estimate on some extra parts that I want installed on my car. Before I could even sit down, Peng called my name and my car was finished and I was on my way out the door. Only thing to improve was who ever drove it could have pressed the seat buttons 1 or 2 to put the seat back to its original position. When I got in my car, I knocked my sunglasses off my head and the steering wheel was in my stomach. More
by JLFAWKES
Employees Worked With
Peng Lee
September 11, 2018
Oil change and multipoint check Oil change was done quickly. I am concerned that your tire chick system still has some problems. My precheck showed that the left from tire was wear Oil change was done quickly. I am concerned that your tire chick system still has some problems. My precheck showed that the left from tire was wearing (tread depth) faster than the other 3. Tire tread depth was check during the oil change and the tread depth was the same as the other 3 tires. On prior visits your tire check system indicated that the tire alignment was off it took several trips to get it correct. It is important that all of your systems align as the precheck, although a good idea, is used to sell additional alignment services and it must be accurate you are selling an unneeded service; not a good business practice. More
by pepinross
Employees Worked With
