White Bear Acura Subaru - Service Center

Super Service I took the car in for a routine 6,000 mile service and tire rotation. I was in and out in about 30 minutes. Everyone with whom I came in contact was I took the car in for a routine 6,000 mile service and tire rotation. I was in and out in about 30 minutes. Everyone with whom I came in contact was extremely polite and knowledgable. I couldn't ask for better service. Unfortunately I don't remember and can't find the individuals who helped me, but they deserve the highest praise. More

Oil Change & car wash Very accomandating! Pleasant experience!!😊 Fast and efficient. Car looks great too. Did car twice as had pine piitch on it. Went above & beyon Very accomandating! Pleasant experience!!😊 Fast and efficient. Car looks great too. Did car twice as had pine piitch on it. Went above & beyond their duty. Dee Ray More

Routine Oil Change Service I arrived for my appointment and Jordan had everything all set. Asked about any problems, concerns and asked if it would be okay to wash the car when I arrived for my appointment and Jordan had everything all set. Asked about any problems, concerns and asked if it would be okay to wash the car when the were done. He is always very polite and very helpful regarding any matters with my car. After about 45 minutes he let me know that everything was completed and then we talked about the findings on the service. Car was washed and waiting and the total time was about an hour and a couple minutes. I love Acura and this dealership is very professional, helpful and friendly. Thank you for making car service a good experience. More

Polite service!!!! Always feel like I am treated well. Explanations of work done are thoroughly reviewed. The new service center is very streamlined and waiting area v Always feel like I am treated well. Explanations of work done are thoroughly reviewed. The new service center is very streamlined and waiting area very comfortable. More

Excellent service! Excellent service. Technical people discuss what should be done and cost before work starts. If something unusual comes up, they come to discuss it wi Excellent service. Technical people discuss what should be done and cost before work starts. If something unusual comes up, they come to discuss it with you. Also provide advice on next checkup. The waiting area is superior. Has plugins for phones/computers, snacks, coffee and spacious. We have two Subaru's and have had several before. Probably going to this dealership for over ten years. More

Satisfied customer We found Dee to be very friendly, helpful, and professional. He kept us advised concerning the needs of our car. We were seen in a prompt fashion an We found Dee to be very friendly, helpful, and professional. He kept us advised concerning the needs of our car. We were seen in a prompt fashion and he called when the work was completed.. He was courteous to my husbands concerns and triaged the cars needs. More

First visit, very impressed I bought my 2013 Outback from a neighbor, so I hadn't visited the dealer until I received a recall notice for the windshield wiper motor. Making the a I bought my 2013 Outback from a neighbor, so I hadn't visited the dealer until I received a recall notice for the windshield wiper motor. Making the appointment was easy, email communication was great. Dee was professional, thorough and very engaging. I had asked him to check the brakes as well, and he gave me an honest assessment that they didn't need work just yet. What a great way to establish trust. I won't hesitate to go back for other maintenance or repairs on this car. More

Delighting the Customer I purchased my car at White Bear Subaru and have my car serviced there. They always do a good job for me and have a great car loaner program if you n I purchased my car at White Bear Subaru and have my car serviced there. They always do a good job for me and have a great car loaner program if you need one but on this last visit, they asked if I wanted a car wash and vacuum after my oil change. I asked how long as I was on a tight schedule for the day and he gave me a time which I accepted. What I didn't know was that he doubled the mechanics on my job and I got out in half the quoted time. I was thrilled! The new service center is nice and clean and they have lots of comfortable waiting areas (couches, tables, and workstations with USB ports) as well as a play area for their future customers. More

oil change and tire rotation - too expensive Service center employee was polite and the turn around time on my vehicle was very quick. However, I feel that as a customer I should get some good s Service center employee was polite and the turn around time on my vehicle was very quick. However, I feel that as a customer I should get some good service coupons. I feel for the work I had done it was very expensive. I will be looking at other places in the future. I had a coupon for an oil change but wasn't sure I could use it. when I mentioned it to service employee instead of telling me to show him and he could take it off now he said well just use it next time. Other car dealership service places (Kia, Ford and Toyota) have always welcomed the coupon. More

90K check - Professional and courteous! Greg Nichols was very courteous and professional; He performed an alignment and tread-depth check first, prior to service. Then He walked around the Greg Nichols was very courteous and professional; He performed an alignment and tread-depth check first, prior to service. Then He walked around the car and checked the lights, wipers, etc. After that, he verified the services I requested when booking the appointment on-line. Greg was focused and took the time to be sure I understood everything and my questions were answered. The 90,000 mile service was completed in a timely manner and the car was washed and vacuumed. Nice! Then Greg discussed the results of Multi-Point Inspection. I was very impressed with Greg's attention to detail, his attitude, courtesy, and professionalism. He took a personal interest in my satisfaction. Thanks Greg! I also appreciate the work of the people behind the scenes. Thanks to them as well! More