White Bear Acura Subaru - Service Center

Car was in for first oil change at 3000 miles. Was told it was free and it was! A nice surprise. Alex Anderson was friendly, helpful and appeared extremely knowledgeable. I watched him with other custom it was free and it was! A nice surprise. Alex Anderson was friendly, helpful and appeared extremely knowledgeable. I watched him with other customers and he explained things in a thorough manner, not "talking down" to anyone but giving them their options making well thought-out recommendations. He assured me that the 2 questions I had about my new car would be handled and they were. It was done in a very timely manner and the paperwork was very descriptive and accurate as to what was done and how the inspection went. I thought Alex was exceptionally professional and sure seemed to know what he was talking about. He addressed my two questions to my satisfaction and fixed one of the "issues" on the spot when I brought the car in. He explained what would be done and why, but not in a condescending way. I am an older woman but have had quite a bit of automotive experience having spent about 10 years working in the pits of open wheel racing as a technical inspector. I felt that I and all the customers I observed were treated in a very courteous and friendly manner, and I have always felt like a valued customer. This is my third Subaru and nothing has happened to make me want to try any other brand or dealership. I have been impressed for the last 10 years of dealing with White Bear Subaru and all the staff in man different situations, and I will continue to be a loyal customer for years to come. More

I can honestly say that I've never had a bad ownership experience with White Bear Acura. This is our second MDX and it required an update after being notified by American Honda about a service bulletin a experience with White Bear Acura. This is our second MDX and it required an update after being notified by American Honda about a service bulletin and extended warranty for a potential defect. WB Acura made the repair quickly and in addition noted that the battery was failing, installed a new one at no charge under warranty. We also had an issue with the side mirrors (cosmetic and actuation). WB Acura made the repairs with no fuss. Based on past experiences with other dealers (different luxury make) I was prepared to get the "not covered"..."typical wear" type of argument, but no problem. I definitely get the sense that this dealer wants you as a customer for life, and is willing to make sure you're satisfied, and I'm not that easy to please. I'm not a shill for the dealer. In fact, we bought both of our MDXs used from private parties, and they have serviced them under warranty and beyond with excellence. More

The dealer performs a service check on the battery when The dealer performs a service check on the battery when you bring your vehicle in for service. On my way home I lost all power. When my husband ch The dealer performs a service check on the battery when you bring your vehicle in for service. On my way home I lost all power. When my husband checked under the hood, the battery cables were loose. My husband called the dealer to let them know. Reed said they check the battery with a clamp on device. He stated sometimes this loosens the battery cables when the clamp is removed. If they know this, they should automatically check the cables and tighten then if they have become loose. Also, when my husband opened the hood, theair vent tray was filled with leaves. It would have been a nice gesture to remove them. We were also origianlly charged to have the tires rotated. We purchased new tires from this dealer last November. It should be in their records we have life time of free tire rotations. They did remove the charge when we pointed that out. More

Bought two of our cars here & have always had the first one and the one we have now serviced there. They are friendly, efficient, helpful, and don't recommend service that isn't needed. 5 stars! first one and the one we have now serviced there. They are friendly, efficient, helpful, and don't recommend service that isn't needed. 5 stars! More

Took it in for routine service, got excellent attention. A problem occurred after I went to get into the car and leave, which they immediately fixed. A problem occurred after I went to get into the car and leave, which they immediately fixed. More

My new car had to be towed to the dealership; it was a minor issue and the dealership not only fixed it immediately, they did all the maintainence work I had scheduled for the next day, saving me an addit minor issue and the dealership not only fixed it immediately, they did all the maintainence work I had scheduled for the next day, saving me an additional trip. Very friendly, very responsive. More

They honor their appointments with minimal waiting. They are very courteous, and communicate well about needs, problems, and solutions. I have never had a problem or need to follow-up with any of their ser are very courteous, and communicate well about needs, problems, and solutions. I have never had a problem or need to follow-up with any of their service. More

I was promptly given a next day appointment. I was told that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to rep that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to replace the air filter. The person at the service desk was courteous and efficient. More

My appointment was at 2:00 for an oil change and I did not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A group of employees (2 guys and a gal) were screwing around looking at jokes on their phones while I was standing there waiting to be helped. Thought that was a inappropriate in front of customers. Other than that everyone was very professional and nice. Would highly recommend White Bear Acrua. More

The people at White Bear Subaru from first date of purchase to this current service have been compassionate because of my hospice situation and quick to help. purchase to this current service have been compassionate because of my hospice situation and quick to help. More