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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,984 Reviews
Call Service Center (651) 481-7000

3,984 Reviews of White Bear Acura Subaru - Service Center

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November 27, 2022

I’m very happy with White Bear Acura. This location provides great service. The employees are honest and efficient. More

by JME1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Buckles
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Nov 28, 2022 -

White Bear Acura Subaru responded

We're happy to help! Thank you for your business!

November 27, 2022

They were good to work with and helped to take care of the concern I had. More

by JOETHIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Brogan
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Nov 28, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that they were able to resolve your issue! Thank you for your business!

November 27, 2022

it was great working with Alissa, kind and friendly. She was very attentive to my needs,not to pushy . I would use her again.. More

by larbrogan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Brogan
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Nov 28, 2022 -

White Bear Acura Subaru responded

We're glad Alissa provided a good experience for you! Thank you for your business!

November 26, 2022

My whole family has dealt with this dealer and other Luther dealers, they are awesome!! More

by solovedbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Buckles
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Nov 28, 2022 -

White Bear Acura Subaru responded

We're happy to help! Thanks to you and your family for your continued support!

November 26, 2022

It was a pleasure working with Chris Doffing. He made the entire process of trading in and onboarding onto my next ride seamless. Couldn't be more satistisfied with my experience at this dealersh More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Doffing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

White Bear Acura Subaru responded

We're glad Chris provided a good experience for you and that he made the process easy! Thank you for your business and congratulations on your new ride!

November 25, 2022

Jake was very personable and knowledgeable. The service went faster than I expected and surprisingly not very busy in the service department. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Buckles
Report | Print
Nov 28, 2022 -

White Bear Acura Subaru responded

We're glad Jake provided a good experience for you and that he was able to get you back on the road in a timely manner! Thank you for your business!

November 24, 2022

I've always been happy with the Subaru service dept. This will likely be my last time servicing my Subaru here since you no longer participate in the Costco service discount program. Thanks and good bye More

by davidd7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nena Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

White Bear Acura Subaru responded

Hi David, the discount you're referring to is a coupon that you need to retrieve from the CostCo website that we will then scan for you. We would be happy to reimburse you for the amount that you should've saved on you bill.

November 22, 2022

Everyone that I had contact with was great! Thank you White Bear Subaru for the great service once again! More

by LANDONMEDVEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Wood
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Nov 25, 2022 -

White Bear Acura Subaru responded

We're happy to help Landon! Thank you for your business!

November 20, 2022

The service I received was efficient and friendly. I really enjoy the waiting area which is clean and spacious with complimentary snacks and water available. More

by kathy_koonce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember her name.
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Nov 21, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience for you and that everything worked out well! Thank you for your business!

November 20, 2022

This review should be divided into two parts; customer service and the purchase of new tires. Customer service is an easy 5 star. Tires recommended and installed produced a howl sound that after two ret More

by kingx063
Recommend Dealer
No
Employees Worked With
Dee Dhanraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Wood
Report | Print
Nov 21, 2022 -

White Bear Acura Subaru responded

We're sorry to hear you had this experience. Would you be able to respond privately with your name/phone number/VIN so we can look into this issue? Thank you.

Nov 28, 2022 -

White Bear Acura Subaru responded

Again, we apologize for the multiple issues but we'd really like to look into this. Would you be able to provide us with your name/VIN in a private response so we can look into it? Thank you.

Nov 28, 2022 -

kingx063 responded

Last 8 years, good service relations. Needed new tires. Recommended tires installed and “Dealer Basic Inspection” form showed all was fine. Car produced howling sound when on the highway upon leaving. 9 days later car returned for correction. Dealer had it for 7 days; told me no safety issue, possible front brake problem and still howl persisted. 2 weeks later car again returned for correction, for whatever was needed (like maybe brakes?). Dealer had it for 7 days. replaced 2 tires and said all was fine. Still tire howl. Meanwhile, I scratched and dented loaner car fender, which needed repair. Conclusion: Still howling sound, nominal $1,000 tire replacement now approaching $4,000. Must admit the tires do hold the road better than former tires.

Nov 28, 2022 -

kingx063 responded

Frank E. King 2015 Subaru Forester

Dec 05, 2022 -

White Bear Acura Subaru responded

We appreciate the 5 star rating on our customer service. In regards to tire noise, as per our conversation we are happy to exchange them with a different brand if you are not pleased with the current tires.

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