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White Bear Acura Subaru - Service Center

Vadnais Heights, MN

4.7
3,966 Reviews

3,966 Reviews of White Bear Acura Subaru - Service Center

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October 28, 2022

Quick, friendly and very efficient service. Luke is always very helpful and clear when giving information regarding the service process. More

by CATHERINEGROGAN4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

White Bear Acura Subaru responded

We're glad Luke has always provided a good experience! Thank you for your business!

October 27, 2022

I had an oil change. The staff was courteous and the vehicle was finished in the time as was promised. More

by DARET1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Brogan
Oct 31, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience! Thank you for your business!

October 27, 2022

Great as always! Prompt service at reasonable cost. We definitely recommend that you try this dealership. More

by John L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Buckles
Oct 31, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience! Thank you for your business!

October 25, 2022

Great service department always in and out . Never a problem... I will always bring my car here More

by Smr111077@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

White Bear Acura Subaru responded

We're glad everything has always worked out well for you! Thank you for your continued support!

October 24, 2022

Nena was professional, pleasant and efficient! Waiting area was sufficient although coffee machine was out of order. More

by NJOFESS
Recommend Dealer
Yes
Employees Worked With
Nena Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

White Bear Acura Subaru responded

We're glad Nena provided a good experience for you! Thank you for your business! Hopefully, next time you're in, the coffee machine is working!

October 24, 2022

They are very easy to deal with, they make your experience awesome and we look forward to our next visit. More

by tmahigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Knutson
Oct 25, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience! Thank you for your business and we look forward to seeing you again too!

October 23, 2022

Great customer service and waiting area where I could work while waiting. The interior night running lights got switched off and took me a while to figure out how to turn them back on, but otherwise, no More

by gypsycaravan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Brogan
Oct 24, 2022 -

White Bear Acura Subaru responded

We're glad you had a good overall experience! Thank you for your business! Please let us know if you need anymore help regarding the technology of the vehicle as we have a specialist that can talk you through those things.

October 23, 2022

The service is always excellent, the waiting time is very quick and really satisfied with the maintenance that’s done. More

by danielwalters360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Buckles
Oct 24, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience and that they were able to get you back on the road in a timely manner! Thank you for your business!

October 23, 2022

Everything went great and the staff at Luther Acura is wonderful. Thank you so much!! More

by bkandson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Smith, Jake Buckles
Oct 24, 2022 -

White Bear Acura Subaru responded

We're glad our team provided a good experience! Thank you for your business!

October 22, 2022

Have had poor service the last few years with this dealership. Most recent oil change in Sept. ‘22 also had to return back because technician did not put a reminder/followup sticker. Very basic task a More

by GALGA961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donovan Brummond
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

White Bear Acura Subaru responded

We are sorry about the issues you had. We have tried to contact you several times but have not heard back from you. Unfortunately the number you stated you are texting is an office line and cannot receive texts, this may be the source of frustration. We offered to repair the steering column despite the fact that we did not do any work in that area. Please contact our Service Director if you would like us to assist you further.

Oct 28, 2022 -

GALGA961 responded

I recrived ONE voicemail from your service director who I will not return his call as he does not respond until a day later. He stated in his voicemail that he does not remember getting any texts ftom me. Well I sent him 2 on 9/21/22. After no response to these texts I called and left a “frustrated “ voicemail. Too many followups so I will not respond to him any longer. He did respond the next day but my window of opportunity was gone for me to go back and have his technicians look at my issue. I have been doing all I can to deal with this issue and am done. Thank you for listening.

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