White Plains Honda - Service Center

Exemplary Service My wife and I were in the market for our first car. Ariel, the dealer we were working with, was all you can ask for and more. He was extremely knowled My wife and I were in the market for our first car. Ariel, the dealer we were working with, was all you can ask for and more. He was extremely knowledgeable, patient, and had all the answers we needed to make our decision. He was also genuinely interested in offering us the best deal possible and we thank him for. We are honestly very grateful to everyone at Honda White Plains because they allowed this slightly overwhelming process to go smoothly. Christopher Paranzino, the manager, made sure to greet us and ensure that we were receiving 5 star service. Raquel, the delivery coordinator, was great at explaining all the perks our car had to offer. She was really patient and went step by step with us starting with how to turn on the car. We are extremely happy we went to White Plains Honda to lease our first car. More

Great Service These folks did the work I needed on time, on budget, with professionalism, courtesy and good humor. Wanda, who made the appointment, and Anthony, who These folks did the work I needed on time, on budget, with professionalism, courtesy and good humor. Wanda, who made the appointment, and Anthony, who did the work -- kudos and thanks to you both! More

Beyond Excellent Service: CHRISTOPHER M. PARAZINO Beyond Excellent Service: CHRISTOPHER PARANZINO (CP) Remember his name: CHRISTOPHER M PARANZINO - he is the best person you want to purchase or le Beyond Excellent Service: CHRISTOPHER PARANZINO (CP) Remember his name: CHRISTOPHER M PARANZINO - he is the best person you want to purchase or lease your new car from!! I’ve own my 2015 CRV for 18months before an idiot damaged the side of it while parked on the street. CP was the first person I called as I rummaged through my paperwork to find my registration and insurance information. I called him because he wrote his cell phone on my Honda envelope and I remembered him saying “call me anytime!” So I did, at nearly 9pm on a Saturday night. He answered the phone and settled my deep worry and anger and laid out the next steps. After arranging a tow, he told me to meet him at the White Plains Honda Service Center on Bank Street the next morning (yes, Sunday!) where he would took my keys and car information and told me that he would take care of everything with regard to the repair process and would call me the next day with an update. He even gave me a ride back to the MetroNorth train station so I can make my way home back to Throgs Neck. True to his word (a consistent trait of CP btw!) he assigned me a service advisor by the name of Angel Cruz who was just like him – on top of it! Together they supported me through the 24day period without my car, answering my questions via calls and text messages – never turning me away. Even the body shop the White Plains Honda dealership works with deserves a shout out (Thanks A&A Auto Body!) for their great customer service. When the car was ready, I left work early from Manhattan and I arrived with my insurance check in hand - but this is when I met my first roadblock because the insurance adjuster had the check made out incorrectly. Aside from being super pissed with my insurance company, CP came through again, told me what I needed to do with my insurance company and made sure that I had a ride home since I arrived with no car. He did this because it was late and dark and knew that I did not want to go back on the Metronorth to then get back on the subway to make my way home to northeastern section of the Bronx. Instead, he arranged for his one of his staff members, Jose, to give me a ride home since he was heading in my direction to go home. Jose was awesome and not once made me feel like I was an inconvenience. Thank you for getting me home safely Jose and the quick lesson how to play the numbers ?! Two days later I finally picked up my car after fixing the insurance check situation and once again experienced awesome customer service. Anyone reading this review, I give you my word that all that I have written is true and I’m serious when I say remember his name – CHRISTOPHER M. PARAZINO, SALES MANAGER - HE WILL TAKE CARE OF YOU and you will deeply appreciate his attention to detail too! CP if you are reading this, thank you again for taking care of me and my Azulita (yes, that is the name of my car!). More

Fantastic experience overall Tatiana and Wilby offered great service to us at the Honda Dealership. After seeing several dealership, I can clearly say the experience at Honda whit Tatiana and Wilby offered great service to us at the Honda Dealership. After seeing several dealership, I can clearly say the experience at Honda white plains was outstanding. We ended up leasing Honda Odyssey. We were in and out in less than 3 hours. Very courteous, polite and friendly service. More

Susan this one is for you ! Recently had my Honda 2009 Accord EX serviced at White Plains Honda to my great satisfaction . I would like to take this moment to thank the servic Recently had my Honda 2009 Accord EX serviced at White Plains Honda to my great satisfaction . I would like to take this moment to thank the service technician for their highly skilled expertise. But,most of all, I would like to thank Susan Falisi for her professionalism, expertise and honest friendly manner. If you have any Honda vehicle at all I highly recommend having Susan Falisi be your service advisor . By the way tell her Joe sent you! More

Excellent service I went in today my air condition in my CRV not working. Anthony was excellent, honest and accommodating. May you be bless with nothing but happiness a I went in today my air condition in my CRV not working. Anthony was excellent, honest and accommodating. May you be bless with nothing but happiness always. More

Sue Falisi knows how to MAKE and KEEP customers I learned a lesson the hard way - I got a brake job done somewhere other than Honda of White Plains, which turned into a complete nightmare. I came I learned a lesson the hard way - I got a brake job done somewhere other than Honda of White Plains, which turned into a complete nightmare. I came to Susan after being out of work for days due to not having a safe vehicle and was welcomed literally with open arms. Susan's personality, integrity and professionalism is evident in everything she did. Susan was just as concerned as I was in getting my car replaced and my family into a safe car. She even mentioned that once her technicians fixed the issue another mechanic created that she would put her own family members in that car. This was very calming to me, Susan genuinely cared about my safety and was not just being a "good customer service" person. Susan has made a customer out of me and I strongly recommend dealing with her for all of your Honda repairs even if White Plains Honda is not your "home" dealer. When you see her tell her - Chris C loves her and is forever thankful. More

Friendly and Fast I came in on a busy day when the service center was dealing with customers whose cars had been recalled. Regardless, Service Advisor Sue Falisi was su I came in on a busy day when the service center was dealing with customers whose cars had been recalled. Regardless, Service Advisor Sue Falisi was super nice and made sure that I was in and out of the dealership within two hours for a oil and tire change. Everyone in that service office was extremely nice. It was a pleasure and I'd come back again. More