White River Toyota

First service for my new tundra, Joe was great and explained everything and went over any issues, the service department at White river Toyota is great! for my new tundra, Joe was great and explained everything and went over any issues, the service department at White river Toyota is great! More

all about people...no way Scheduled an appointment two weeks prior to have Toyota bumper recall completed on Tundra. Parts not ordered. Service proceeded to complete unauthoriz Scheduled an appointment two weeks prior to have Toyota bumper recall completed on Tundra. Parts not ordered. Service proceeded to complete unauthorized work for which I had asked for a quote. My spouse, the owner of the Tundra, called to discuss the charge and clarify why work was done. She was met with discrimination, dishonesty, and overall bad customer service from the service manager and an employee who posed as a service manager. The general manager has yet to respond to any phone messages to discuss the matter. Needless to say they have lost my business as I will be taking my own Toyota elsewhere. I'm not quite sure what has happened to the service in the client-facing part of this department. This situation is the first time where things have gone truly south. More

40,000 mile service The quality of the service performed and the customer experience that precedes it with the service rep is outstanding each time. This is my fourth To The quality of the service performed and the customer experience that precedes it with the service rep is outstanding each time. This is my fourth Toyota and I will continue to buy and service my vehicles at White River Toyota. More

Laid Back Salesmanship (Low Pressure) I appreciated Sully's laid back salesmanship approach, he talked with about which vehicle he thought would be best for me ; he made it about the custo I appreciated Sully's laid back salesmanship approach, he talked with about which vehicle he thought would be best for me ; he made it about the customer, not the dealership chalking up another sale. To me high pressure salesmanship doesn't work, it is as if the salesman are into to make a sale at any cost, no no idea what would be best for the customer. More

Great buying experience with Marty Adams Purchased new recently at White River Toyota and had a great experience working with Marty Adams. He was no-pressure, but available and helpful when w Purchased new recently at White River Toyota and had a great experience working with Marty Adams. He was no-pressure, but available and helpful when we needed it. He was endlessly patient with our process, and explained things clearly so we felt like we could make the right decision for us. It didn't hurt that Marty is a genuinely nice guy with a good sense of humor--when you're spending so many hours together, it makes a difference. And as a woman, I appreciated that Marty took both me and my husband seriously as equal partners in the decision-making process. Salesmen at other dealerships in the Upper Valley didn't measure up in this regard, directing all conversation, information, and eye contact solely to my husband. The dealership overall was welcoming and laid back, and we felt like we were in good hands through the entire process. White River Toyota doesn't need to tell you that they "do business differently" like so many other shops; they just do it. We loved being handed a plate and a lock box key and set free to drive anything on the lot on our own. We'd recommend White River Toyota and Marty Adams to anyone in the market for a great car and a great experience. More

On the wTer Great experience with service department. Standard service for my 2016 Tacoma plus a review of recall for potential rear diff problem and VT state in Great experience with service department. Standard service for my 2016 Tacoma plus a review of recall for potential rear diff problem and VT state inspection. Department was very efficient and I have found that the service department has. Improved greTly over the years. More

Excellent support We purchased our 5th car from this dealership, most recently from Cory Dickinson who was very helpful and matched our buying style. When a question We purchased our 5th car from this dealership, most recently from Cory Dickinson who was very helpful and matched our buying style. When a question came up about our leasing, during the signing of the paperwork, Tanya stepped up and made sure we left satisfied with what we were paying. She took a great deal of time and displayed tremendous patience explaining to both the sales manager and to us why this conflict had happened and she made some adjustments, as did the sales manager and we left feeling very happy. We have no doubt that Tanya was key in how we felt buying this car and we are very appreciative of her support. She was efficient, direct, and got the job done for us. Thank you very much, Tanya! More

Happy I recently purchased a used 2010 Honda Accord. When I was interested in the car and was curious about it, he focused on us and was very helpful. He ma I recently purchased a used 2010 Honda Accord. When I was interested in the car and was curious about it, he focused on us and was very helpful. He made the experience easy and he answered every question we had. More

Great Service No waiting, I was early but got right in. Everything that was done was explained clearly. Will continue to have White River Toyota as my go to deale No waiting, I was early but got right in. Everything that was done was explained clearly. Will continue to have White River Toyota as my go to dealership. More

Great service Thorough inspection of past records to make sure the mechanics didn't redo in the 90,000 check up something that had recently been done. I thought the Thorough inspection of past records to make sure the mechanics didn't redo in the 90,000 check up something that had recently been done. I thought the charge was fair and I always enjoy the 10% discount I get for having purchased my Prius from W.R. Toyota. More