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White River Toyota
White River Jct, VT
3,629 Reviews
White River Toyota is the Upper Valley's home for quality new and certified used Toyota vehicles, as well as used vehicles of all makes and models. We have been serving customers in Hanover, Lebanon, Rutland, Hartford, Claremont, and Manchester since 1994, and since then, we have committed ourselves to providing a quality experience to you, our customer.
Our staff is provided with Toyota factory training, and equipped with the best technology available to make your experience at our dealership is the best it can possibly be. We believe that buying a car should be an enjoyable experience from choosing the right vehicle to fit your needs all the way through signing on the dotted line and bringing your new vehicle home. We will ensure that you're getting our best possible price on your new car or truck, and our Toyota factory trained and ASE Certified service team will help you keep it in peak condition after you bring it home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:30 PM
Sunday Closed
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Showing 3,629 reviews
November 27, 2013
We own 3 Toyota cars and were looking to purchase a new Corolla. Our experience with Bill Severance was very positive. He explained the advantages and new features that the 2014 Corolla has to offer. His a Corolla. Our experience with Bill Severance was very positive. He explained the advantages and new features that the 2014 Corolla has to offer. His approach was professional, courteous, and friendly. We didn't feel rushed in the buying process and Bill's made us feel comfortable. This is the second vehicle we have purchased form White River Toyota. Overall we are very satisfied with our new vehicle and our buying experience. Jim and Eileen Urquhart More
by EileenUrquhart
Employees Worked With
November 27, 2013
Jason was given my name because my lease was coming up for renewal. He was very pleasant to work with and willing to help in any way he could. He even returned some items that I had left in my turn in v for renewal. He was very pleasant to work with and willing to help in any way he could. He even returned some items that I had left in my turn in vehicle. Thanks! There were quite a few Rav's to choose from and Jason worked with me to find one that fit my needs and budget. More
by PammieB
November 24, 2013
The service at WRJ Toyota was great. I got prompt call-backs to all of my phone calls, even when Jason was in the hospital after an accident! They found just the vehicle I wanted and got it to White call-backs to all of my phone calls, even when Jason was in the hospital after an accident! They found just the vehicle I wanted and got it to White River for me to pick up. Another salesman (John) slid right in and assisted me great as well when I showed up unexpectedly on Jason's day off. Jason has a great and respectful sense of humor that I thoroughly enjoyed. Tim Brousseau did a great job as well on the financing and offered some great sage advice. More
by buffiegee
Employees Worked With
John McKeon
November 09, 2013
They worked very hard together me a car ! Thanks Bill and Pete and Tim ! You guys are the best ! This is the first new car I have owned! and Pete and Tim ! You guys are the best ! This is the first new car I have owned! More
by Botwin
Employees Worked With
October 21, 2013
From the moment I entered the repair garage, I was met with one helpful employee after another. Prompt service, clean and pleasant waiting area, great coffee!! Thank you White River Toyota!! You contin with one helpful employee after another. Prompt service, clean and pleasant waiting area, great coffee!! Thank you White River Toyota!! You continue to have my business!! More
by petersheldon
Employees Worked With
not sure of names...they were all outstanding.
September 16, 2013
Went to this dealership where I have bought 4 Toyota's since 1994, Chris Killmer has been my salesman every time, would recommend him highly.Going to a family funeral on Saturday, Sept 14th, need Toyota's since 1994, Chris Killmer has been my salesman every time, would recommend him highly.Going to a family funeral on Saturday, Sept 14th, needed to get my oil changed before leaving, the service dept got me right in, the very nice guy who greeted me when I drove in, came out to the waiting area WITH the air filter from my car to ask if I wanted to change it as it had some debris in it. I replied that I've been out of work for 5 wks after surgery on my back, I didn't think I had enough in my checking to cover the cost. He went back out to the service area, 5 minutes later I asked him if he thought the oil change guy would use an air hose to blow the debris out given the filter wasn't in that bad condition. He replied I think so.... While they finished the car, I checked to see if I could buy the filter. Turns out I could, so I decided to spend my $$ there. The next morning when I changed the filter, it still had the same debris in it!! It wouldn't have taken more than 60 seconds to blow out the filter! Makes me wonder what the guy said changing the oil? Was it "screw him, he won't buy the filter so he gets what he gets?" Who's coaching these guys with customer service in that department? This was a real disappointment, to me it's the little things that keeps people coming back no matter what the business. Ed DeNike More
by vines
August 18, 2013
We went to White River Toyota for service and found our old truck was so rusted it was not only getting unsafe, but would be prohibitively expensive to fully repair. Pete Stoddard (owner/manager) came to old truck was so rusted it was not only getting unsafe, but would be prohibitively expensive to fully repair. Pete Stoddard (owner/manager) came to our rescue. He carefully discussed our options and when we finally admitted it was time to upgrade, he personally showed us what was available in our price range. He patiently answered all our questions and, as the model we wanted was not on the lot, sent someone over to NY State to get us the perfect truck. If you have ever purchased a vehicle, you know the experience can be trying at best, but Pete is exceptional in every way. Not only does he know Toyotas backwards and forwards, he leads his dealership by example and puts his customers first. He stayed with us throughout the process, emailed and called us at home with updates, and treated us as if we were his only customers. His quiet demeanor gives one a sense of security and his integrity is unquestionable. In this day and age of bottom lines and shoddy service, Pete Stoddard is the flag bearer of the way things used to be: honorable, honest, friendly. When it came time for paperwork, it was a pleasure to find Tim Brousseau has returned to WRT’s financial office. He is one of the most pleasant people you will ever meet, and he managed to make the mountain of paperwork required for such a transaction seem more like a meeting between old friends than an interminable chore. The bottom line is, if you are looking for a new vehicle, service, or anything to do with a Toyota, White River Toyota is the place to go. Their motto is: “It’s all about people” and they not only believe this, they absolutely prove it every day by the way they conduct business. More
by stapes
July 25, 2013
I just purchased my FOURTH brand new car and I have NEVER been happier with a purchase than I am right now! From the second I spoke with Chris Killmer to this point in time, while I write this review, Chris been happier with a purchase than I am right now! From the second I spoke with Chris Killmer to this point in time, while I write this review, Chris has provided me with OUTSTANDING customer care! He went above and beyond his call of juty and I am overwhelmed with appreciation for him! It is hard to put into words how I feel about the service he has provided me but I can say whole heartedly that he is ONE IN A MILLION in the car sales world! I highly recommend calling Chris to anyone who may be interested in purchasing a Toyota or any other vehicle they may have on their lot!! He always greeted me with enthusiasm, answered all of my questions and email in a timely manner and never ONCE pressured me to purchase my car until I was 100% ready! I have owned the car for months now and had to call him for an emergency and he stopped everything he was doing to come help me! That is customer service on an entirely different level and I will forever cherish him! Dont waste any time at other toyota dealerships, make the drive or pick up the phone and call him or the sales managers. Trust me, you will be just as satisfied and grateful for being in such good hands!! I wish I started YEARS ago with them but can say for sure, I will never buy another car from another dealership! They are hands down the best car sales company I have ever had the privilege to work with and I know you will feel the same way when you walk out of their show room with the keys to your new car!! More
by angelatessier
Employees Worked With
Chris Killmer
July 09, 2013
My husband and I purchased a car from David in April. I turned to WR Toyota this spring as I was looking for a new car because I see the organization and their employees supporting the Upper Valley through turned to WR Toyota this spring as I was looking for a new car because I see the organization and their employees supporting the Upper Valley through partnerships with non-profits- giving back to our community is important to me. David was professional and did a terrific job listening to my husband and I and finding the car that fit our needs. I highly recommend WR Toyota and David Bennett. Barbara Farnsworth More
by brfarnsw
Employees Worked With
June 11, 2013
I took my aging Tacoma to White River Toyota for service. I was met by Service Advisor Dana Raney who signed me in and made me feel confident my truck was in good hands. As problems with the truck surfaced, I was met by Service Advisor Dana Raney who signed me in and made me feel confident my truck was in good hands. As problems with the truck surfaced, Dana kept me apprised and was careful to explain what needed to be done, what might be done, and what could wait. He let me know exactly what costs were involved and not only made sure I understood what was going on, but that every decision was mine to make. There was no push for “extras” or the slightest suggestion of doing more than was absolutely necessary to keep the truck road worthy. I thank Dana for his conscientiousness and for guiding me through what could have been a service nightmare. I have come to expect such excellence at White River Toyota, and Dana is a fine addition to this superb service department. More
by stapes
Employees Worked With
Dana Raney
