White's Toyota of Lima - Service Center

Fantastic and quick customer service Went in for an oil change and to check a problem with my sliding doors. They were quick and pleasant to deal with and kept me informed. They installed Went in for an oil change and to check a problem with my sliding doors. They were quick and pleasant to deal with and kept me informed. They installed an additional recalled part quickly and efficiently as well. More

Eriq Gibson -review I appreciate the service help from Eriq G. -very good at answering my questions prior to service & keeping me update during service work! Maryann I appreciate the service help from Eriq G. -very good at answering my questions prior to service & keeping me update during service work! Maryann Kromer More

Service rating I have dealt with Allan Nott Toyota/Honda for many years. That have always seemed to be fare and easy to deal with. Only problem with my last service I have dealt with Allan Nott Toyota/Honda for many years. That have always seemed to be fare and easy to deal with. Only problem with my last service was the price of work done. Was given a quote over the phone of estimated cost, but ended up more. More

Didn't get new sticker for my windshield. I called twice, and asked them to send me my sticker. Never got it.😕 I use the sticker to help budget my next service call. I called twice, and asked them to send me my sticker. Never got it.😕 I use the sticker to help budget my next service call. More

Carl Wilcox Went in for an oil change and left in new car.Dylan Legge was very good to work with as others that were involved. Will return for next car. Went in for an oil change and left in new car.Dylan Legge was very good to work with as others that were involved. Will return for next car. More

Worst experience ever and it got worse after I left. When I got home from my 3 hr oil change- tire rotation my right front wheel cover was missing, xxxxxxxx! I am waiting for replacement. When I got home from my 3 hr oil change- tire rotation my right front wheel cover was missing, xxxxxxxx! I am waiting for replacement. More

Great Service Department! I took my car in for repair. We were shown so much respect and were informed of every thing being done. We own 4 Toyota’s but this was a Volkswagen Be I took my car in for repair. We were shown so much respect and were informed of every thing being done. We own 4 Toyota’s but this was a Volkswagen Beetle. It runs like a top! We will never take our cars anywhere else! We love Allan Nott! More

Excellent sales experience We had always gone to Marion, ohio to by Toyota vehicles. Not anymore thanks to Ben Rees. We had our 2015 Highlander in for normal service and while We had always gone to Marion, ohio to by Toyota vehicles. Not anymore thanks to Ben Rees. We had our 2015 Highlander in for normal service and while waiting was looking at the new 2019 Highlander Limited. Well Ben Rees gave us such a great deal with no pressure we bought it. This 2019 highlander limited is just beautiful and drives great, we love it. Thank you for best sales experience we've ever had. You have our business from now on Ben Rees (sales & lease consultant). Michael, Mary Livermore Lakeview, ohio More

Out of towners My husband and I had stopped for lunch on our way to Cincinnati. Upon returning to the car, it wouldn't start. My Honda is only three years old. We My husband and I had stopped for lunch on our way to Cincinnati. Upon returning to the car, it wouldn't start. My Honda is only three years old. We called our dealer in Toledo and AAA. Since the tow truck driver didn't know what the problem was, we had it towed to the nearest car dealer - ALLAN Nott in Lima - 30 miles away. Knowing nothing about the dealership, we were very nervous about the quality of care we would receive as "Out of Towners" without an appointment. The entire staff couldn't have been nicer. Everyone was very friendly and kind. They allowed our dog into the waiting area. Jessica Randall kept us informed of the progress. Jeff, the service manager, followed through with us once the car was ready to go. Everyone was sympathetic to our situation and worked to complete the job in a timely manner. THANK YOU!!! More

6 MO ISSUE RESOLVED After body repairs at a local shop due to an accident and several attempts to find the cause, a 6 month noise/safety issue was resolved by efforts of After body repairs at a local shop due to an accident and several attempts to find the cause, a 6 month noise/safety issue was resolved by efforts of Tony Buttitta going above and beyond the normal limits of a service consultant. We were very frustrated with the ominous sounding noise and the stance by both the body shop and the dealership that the other should be responsible. Tony convinced the manager at Alan Nott to put in on a lift and look at it. A loose bolt was found immediately and tightened. We have not had the issue since. He is the caliber of employee that should inspire others to do more than just the requirements of their job. We appreciate his efforts and are now very happy customers. More