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White's Toyota of Lima - Service Center
Lima, OH
669 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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669 Reviews of White's Toyota of Lima - Service Center
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January 18, 2014
When I enteredd the building I was immediatly greeted by the service agent who welcomed me in to get started. I was treated very kindly. I was over my free service by a small amount of miles but they were the service agent who welcomed me in to get started. I was treated very kindly. I was over my free service by a small amount of miles but they were kind and honored it. Everyone is so friendly and the service manager is exceptionally kind and wants all customers to be pleased. Thank you More
by Debra912
Employees Worked With
Other Employees :
I am sorry I don't remember the employee name who checked me in and he is not on list above. He did state he just began working at Honda
January 15, 2014
We had great customer service when dealing with my Sienna that would not start after it sat. You kept my vehicle until you could figure it out. Also, our Camry was being worked on and the top of the interi that would not start after it sat. You kept my vehicle until you could figure it out. Also, our Camry was being worked on and the top of the interior was rubbed raw while getting oil out. You guys made it right by fixing it and compensating us for our gas and time. Great customer service and friendly! Kelly Zachrich More
by graysienna
January 13, 2014
Our Lexus LS400 stalled out on I-75 at 2:00 PM Friday 1/3/2013 . By the time tow truck arrived it was 4:30. No help available in nearby small town (Cygnet, Ohio). Nearest Lexus dealer in Dayton - 80 mil 1/3/2013 . By the time tow truck arrived it was 4:30. No help available in nearby small town (Cygnet, Ohio). Nearest Lexus dealer in Dayton - 80 miles away - and not available until Monday! Tow driver knew Jessica Randall, service mgr at Nott Toyota in Lima. She agreed to accept car that day and arranged to have Adam Williams (familiar with Lexus) come in on Saturday to evaluate. Assisted by Bill Clark, they diagnosed fuel pump failure. Williams then replaced the fuel pump and we were on our way again (to Florida) by mid- afternoon. Jessica was unbelievably kind to us and generous with her time. She even unpacked our loaded car and repacked it. (The back seat had to be removed for access). She co-ordinated with the tow driver to get us to a motel in Lima and had us picked up when the car was ready the next day! We were treated like family in a crisis situation! The service department was very busy and I was willing to pay extra for priority treatment since a major storm was expected that night and likely would have cost us an extra two days of delay. Jessica would have none of that. The bill was fair and reasonable, period. We were so grateful for the help and service we received. It was first class all the way. Finally, the next morning we received a phone call from Jessica to check on our status! By then we were a hundred miles south of the nasty weather. What a great country! What a great dealership! More
by thomasrush
Employees Worked With
Adam Williams, Bill Clark
January 10, 2014
Jeff greeted me as soon as I arrived and offered to carry my baby inside for me. The waiting area was very clean as well as the restrooms. I was kept up to date on the progress of my vehicle. They let me my baby inside for me. The waiting area was very clean as well as the restrooms. I was kept up to date on the progress of my vehicle. They let me know what other service my car could use, but were not pushy about it. I love going to Allan Nott for my cars service. More
by trishasierra1
Employees Worked With
Jeff Dauterman
January 07, 2014
Jeff Dauterman is a very friendly professional person in the performance of his function; a real asset of the organization who knows the what, why, how, when, and to what extent of a customers' car issues/p the performance of his function; a real asset of the organization who knows the what, why, how, when, and to what extent of a customers' car issues/problems that lead to customer's satisfaction. More
by anthonysingian
Employees Worked With
Jeff Dauterman
January 05, 2014
I am a first timer to Allen- Nott service department. I made the appointment on line the day before my visit, wanting a coolant flush and fill. I arrived 10 min prior to my appointment and the great experi made the appointment on line the day before my visit, wanting a coolant flush and fill. I arrived 10 min prior to my appointment and the great experience began. I was greeted, showed the lounge and waited for my car. Keaton came and talked to me 25 min later and explained to me that I had a leaky water pump gasket and wanted to know if I wanted it fixed. I agreed and asked the water pump be changed as well. Pleasantly to my surprise, they gave me a discount on the part and the flush and fill. I am not too sure that would happen at other foreign car service dealers. I will use Allen Nott service again and highly recommend to all my friends. Great Job!! More
by mhimmeger
January 04, 2014
Thank you so much! Love this dealership!!! You all did a great job explaining the problem that my car was experiencing and gave me excellent advice and customer service. a great job explaining the problem that my car was experiencing and gave me excellent advice and customer service. More
by joegomez
Employees Worked With
January 04, 2014
They went out of their way to provide me with the best possible service. They spent the time on the phone to answer questions and explain my service issues. Great people to work with. possible service. They spent the time on the phone to answer questions and explain my service issues. Great people to work with. More
by jeffreywbertke
January 01, 2014
Simply a well managed service operation; perhaps even exceeding a comparable GM dealership patronized for 50 years! RPW Ran out of superlatives, so find the 25 to be an overstated target...(-: exceeding a comparable GM dealership patronized for 50 years! RPW Ran out of superlatives, so find the 25 to be an overstated target...(-: More
by RonWillett
Employees Worked With
Don't recall, service was so fast...(-:
