White's Toyota of Lima - Service Center

They went out of their way to provide me with the best possible service. They spent the time on the phone to answer questions and explain my service issues. Great people to work with. possible service. They spent the time on the phone to answer questions and explain my service issues. Great people to work with. More

Thank you so much! Love this dealership!!! You all did a great job explaining the problem that my car was experiencing and gave me excellent advice and customer service. a great job explaining the problem that my car was experiencing and gave me excellent advice and customer service. More

The check engine light came on and you were able to get us in the same day. Very happy that we were worked in and the repair was under warrenty. us in the same day. Very happy that we were worked in and the repair was under warrenty. More

Simply a well managed service operation; perhaps even exceeding a comparable GM dealership patronized for 50 years! RPW Ran out of superlatives, so find the 25 to be an overstated target...(-: exceeding a comparable GM dealership patronized for 50 years! RPW Ran out of superlatives, so find the 25 to be an overstated target...(-: More

We have a Honda for the first time ever -- a great used Civic Hybrid. The check engine light was coming on and we had it evaluated with our local (Bluffton) mechanic. He reset it because that hadn't been d Civic Hybrid. The check engine light was coming on and we had it evaluated with our local (Bluffton) mechanic. He reset it because that hadn't been done after a recent oil change and the code was not making sense. After a few days the light returned and he said we'd need to go to a dealer. I work in Findlay and have not had good experience with the dealer there, so we chose AK in Lima. First go 'round indicated a software upgrade and we did this, but after a few days the light came on again. They got it right in, in spite of the upcoming holiday week and evaluated it again -- needed a new IMA battery. YIKES!! We thought we'd be facing thousands of dollars of repair or perhaps a new car. The new battery was covered under the warranty and this was honored by your service dept. I have to say that during the 2 week conversation and car in & out, everyone was courteous in the face of bad weather, holiday frenzy, and accommodating my work schedule that doesn't lend itself to being in Lima. I did give Friendliness a 4 because in one early conversation the person I was speaking with had a brief tone of voice that sounded like, "Oh, this is a woman who doesn't know what she's talking about" and asked me if I was sure it was the check engine light -- This was after I'd said we'd had it evaluated and reset locally. I do understand the need to ask clarifying questions of this nature, but this one sounded demeaning in tone. If he'd asked, "Tell me what you did after that light came on the first time" I'd have said, stopped the car, got out the manual, evaluated the indicator light, opened and closed the gas cap, determined that it could be the extremely cold weather, and drove home. Then waited to see if it was there the next morning and it was. I call Gary Kirtland and took it to him immediately because the initial code indicated a need for a tire rotation which we'd had done recently. I knew something else was wrong. This question would have given him more helpful information than my answer, "It is the little light that is shaped like an engine" and his response, "Oh, that's it. You need to bring it in." (Yep, I knew that, because that was my reason for calling in the first place.) Thanks for your great work! More

I was called in the morning after dropping my vehicle off the night before. They explained suggested maintenance allong with what was being done to me CRV. My vehicle was ready ahead of schedule. the night before. They explained suggested maintenance allong with what was being done to me CRV. My vehicle was ready ahead of schedule. More

This visit was for a safety recall. Service is always consistent - this time was particularly busy! I appreciate the courtesy shuttle to the mall since the mechanic needed several hours to complete the consistent - this time was particularly busy! I appreciate the courtesy shuttle to the mall since the mechanic needed several hours to complete the work. It's far better than sitting in a waiting room. More

everyone was very friendly and explained details of work completely. Also, the shuttle was offered several time while I waited for the work to be completed, which was nice. completely. Also, the shuttle was offered several time while I waited for the work to be completed, which was nice. More

I appreciate that every time I come in for service, my salesman Josh Gould comes to see how I am doing with my 4Runner. The service department makes sure that they keep me updated on the services my vehic salesman Josh Gould comes to see how I am doing with my 4Runner. The service department makes sure that they keep me updated on the services my vehicle is due for and what they find during the appt do I can keep my vehicle in top condition as I use it to travel long distances pulling a trailer alone. I am always greeted with friendly faces. They never move my seat which I request as I hate to have to readjust everything when I get service while I am away from home. You cannot get better service than from Allan Knott Toyota!! More

The rating is based on my 20 plus years dealing with Bob White, John Gould, and the entire staff at the dealership. These people are consummate professionals. White, John Gould, and the entire staff at the dealership. These people are consummate professionals. More