Whiteface Ford

Very disappointed. Melissa was good to work with but over promised and underdelivered. After spending about a Year deciding where to purchase I chose to purchase here d Melissa was good to work with but over promised and underdelivered. After spending about a Year deciding where to purchase I chose to purchase here due to the Customs department and the price. This dealership is over 8 hours away from me. When I got my truck it was not what I ordered. I was pushed to sign prior to seeing it because she needed to leave. After having it for 7 weeks post delivery the custom items were not completed. I was then sent over to have that done.. after getting home I noticed I was missing all the extra items. I have reached out several times to Melissa and the GM with not response over the last 4 months. So very disappointed this dealership and the team. I believe they are more focused n Videos than quality of the work. I specifically wanted things from the videos her promotes only to be told by the techs doing the work they don’t know how to do that stuff which I paid for and was not completed. Next step is Ford itself, then I guess an attorney, save yourself the hassle and go somewhere else. Ohhh and to top it off, they sold my truck using the same plates and I’m being harassed and had a claim charged against my insurance for an accident I didn’t even have. Yes I have fought it but still the principal of the paperwork not being sent in correctly. More

I stopped at this dealer ship on my way back to Michigan to have them do a force regeneration on my 2017 F250. They completed the service and then called me out to my truck to tell me I had a small rear dif to have them do a force regeneration on my 2017 F250. They completed the service and then called me out to my truck to tell me I had a small rear differential leak but said they topped it off and I would be able to make it home. Eight hours later I’m sitting on the side of the highway with my differential blown to pieces. Now Im stranded outside of Oklahoma City at 10pm. Fast forward to Monday and I get a call and text from Whiteface ford that they have my differential plug and wanted to know if they wanted me to have them mail it to me. I called them and told them about the catastrophic failure with my rear differential. They said they would get back to me and let me know what they would do. Total cost to fix my truck was over 12k. Now they won’t answer my calls and no one will call me back. I’m not looking for much but you would think they would at least refund the service charge for the work they did on my truck of 420.00 and pay the 600.00 towing charge. I would never recommend them to anyone. Beware if you use them for service on your vehicle. They made a catastrophic mistake and won’t take responsibility for it. I have the voice mail and the text from their employee saying they have my differential plug. I was just asking for them to do the right thing and they won’t even respond to me. How shameful. More

If you are a customer, you are rated on importance. If you are an employee, you already have one leg out the door! You can do everything for Jon Galland and you are just a number to him......replacea If you are an employee, you already have one leg out the door! You can do everything for Jon Galland and you are just a number to him......replaceable, even if you make a mistake because of the UNCOMPINSATED things you do for him, and mistake you may or may not make,....you are "FIRED"! as a previous employee you are nothing more than replaceable, if you work here or want to work here.....DON'T DO anything additional for "FREE", he will abuse you till he fires you...and, it doesn't matter about the customers he effects doing so!!! This is a dangerous place because of Jon Galland! More

We had a wonderful straightforward experience with Whiteface Ford. Dale Orr was fantastic to work with. The entire process was smooth and stress-free from start to finish. Everything was clearly expla Whiteface Ford. Dale Orr was fantastic to work with. The entire process was smooth and stress-free from start to finish. Everything was clearly explained and there were no surprises. I truly appreciated the transparency and professionalism. If you're looking for a hassle-free car buying experience, I highly recommend Whiteface Ford and Dale Orr! More

Dale made the entire process of making a big purchase much less stressful for us. He was very helpful and knowledgeable and had all our paperwork and financing done for us ahead of time. 10 out of 10 in much less stressful for us. He was very helpful and knowledgeable and had all our paperwork and financing done for us ahead of time. 10 out of 10 in service. More

Just wanted to say “Thank you” to Dale Orr and the Whiteface Ford Team. The whole purchase process was easy, quick and straight forward. Truly a “No-Bull” buy experience. Whiteface Ford Team. The whole purchase process was easy, quick and straight forward. Truly a “No-Bull” buy experience. More

I had the honor of working with Dale this past weekend on a vehicle and he did amazing very respectful and professional and I would say the best experience I’ve had buying a vehicle and wanted to say a big t a vehicle and he did amazing very respectful and professional and I would say the best experience I’ve had buying a vehicle and wanted to say a big thank you for taking care of me the way you did More

Dale was great! We had a wonderful buying experience at Whiteface Ford! We will definitely be return customers! We enjoyed the no hassle buying experience. If you ar We had a wonderful buying experience at Whiteface Ford! We will definitely be return customers! We enjoyed the no hassle buying experience. If you are in the market for a ford, give the folks at Whiteface Ford a try! You will be highly satisfied! More

I moved to Amarillo in July of 2022 and in doing so I search for the best service for all of my personal needs. As a proud owner of 2 Lincoln vehicles I found the best in Hereford, Tx. No dealers in Amar search for the best service for all of my personal needs. As a proud owner of 2 Lincoln vehicles I found the best in Hereford, Tx. No dealers in Amarillo could come close to the quality of service that I found at WHITEFACE FORD. Their staff are amazing and their service is impeccable. Their pick up and delivery service makes scheduling very convenient. The best in vehicle service lies at WHITEFACE FORD. More

Had an awesome experience purchasing a New 2021 F-150. Definitely will do business again! Definitely will do business again! More