Very disappointed. - BonnyV
Very disappointed. Melissa was good to work with but over promised and underdelivered. After spending about a Year deciding where to purchase I chose to purchase here due to the Customs department and the price. This dealership is over 8 hours away from me. When I got my truck it was not what I ordered. I was pushed to sign prior to seeing it because she needed to leave. After having it for 7 weeks post delivery the custom items were not completed. I was then sent over to have that done.. after getting home I noticed I was missing all the extra items. I have reached out several times to Melissa and the GM with not response over the last 4 months. So very disappointed this dealership and the team. I believe they are more focused n Videos than quality of the work. I specifically wanted things from the videos her promotes only to be told by the techs doing the work they don’t know how to do that stuff which I paid for and was not completed. Next step is Ford itself, then I guess an attorney, save yourself the hassle and go somewhere else. Ohhh and to top it off, they sold my truck using the same plates and I’m being harassed and had a claim charged against my insurance for an accident I didn’t even have. Yes I have fought it but still the principal of the paperwork not being sent in correctly.
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