Car was towed there. Transmission failure under warranty. I called gave information, was told would be looked at in a week, there were three cars ahead of me. I understood and though if it’s only a week I won’t even push the rental car issue. I called a week later and they acted like they didn’t know who I was or where my car was. Once it was located I was told there were three cars ahead of me(this was a week later) and they could not tell me a time frame could be another week or possibly a month. I assumed this responce was unacceptable. I asked about a rental and was told GM will not pay for it unless the vehicle is being worked on. I called GM customer care and they told them to put us in a rental car. We picked up the rental on a Wednesday night I asked again for a time frame, was told hopefully they get to it the next week. I then received a call Friday morning that our car was fixed. Over all it took a day short of two weeks, which is pretty good I would say. The problem is every time I called, I don’t recall ever waiting less than five minutes to speak to someone. Noone seemed to give a hoot about if it ever got worked on. The one and only time I received a call from whitesides was to say it was finished. Every other call was initiated by me. This could have been a fantastic experience, with zero blood pressure increase, but the lack of customer service ruined the entire process. It all seemed intentional I’m not sure if it was because the car wasn’t purchased there, but I felt like my repair was not wanted. I do think the trick is to force the rental car.