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Whitten Brothers Mazda
Richmond, VA
195 Reviews
At Whitten Brothers Mazda, we are dedicated to providing an exceptional car-buying experience with our renowned Whitten Advantage. Located conveniently on Midlothian Turnpike, our dealership offers a vast selection of new Mazda vehicles and high-quality pre-owned cars. Our commitment to transparency, customer empowerment, and outstanding service sets us apart. From our friendly, knowledgeable sales team to our state-of-the-art service center, we ensure every visit exceeds your expectations. Experience the advantage at Whitten Brothers Mazda, where customer satisfaction is our top priority.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 195 reviews
July 26, 2011
Harrison Carlos and the rest of the team were great !! They were friendly, fair, knowledgeable and easy to work with. I would recommend them to anyone and look forward to doing more business with them ! They were friendly, fair, knowledgeable and easy to work with. I would recommend them to anyone and look forward to doing more business with them ! . More
by nickmusic70
Employees Worked With
harrison
August 23, 2010
I took my Mazda 3 for a Summer Service which was 49.95. The charge on the bill was 58.40? then they tightened a valve on my brake without telling me and charged me an additional $100 dollars. I am not happ The charge on the bill was 58.40? then they tightened a valve on my brake without telling me and charged me an additional $100 dollars. I am not happy with this sevice center and will never recommend them to anyone. More
by tiredofripoffs
Employees Worked With
Tom
August 23, 2010
I bought my mazda 3 about 5 years ago. The salesman said that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state insp that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state inspection. They advertise on the TV, radio and their website that they will give you free inspections as long as you own the car. The only time I wasn't charged was when I had an inspection only. they hide the state inspection charge among the charges if you have a service done. I wonder how many other people were ripped off with these "free inspections"!!! More
by tiredofripoffs
Employees Worked With
various
January 29, 2009
Went in for an oil change that I made an appointment for and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my d and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my dissatisfaction and got no response until I emailed Mazda and then the response was well of course it took 2 hours we had to change a filter. Not even an apology was coming from them. More
by raimondv
Employees Worked With
Service Manager
August 23, 2008
In my experience, their service department over-charges for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and did not go out of their way to identify noises I described to them upon bringing the car in. Service personnel were less than friendly. More
by nv
Employees Worked With
Unknown
