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Whitten Brothers Mazda

Richmond, VA

4.8
183 Reviews
NEW SALES UPDATE We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr

10745 Midlothian Turnpike

Richmond, VA

23235

Directions

Top Reviewed Employees

Ron Spector at Whitten Brothers Mazda

Ron Spector

Sales Manager
5.0
Bill Edwards at Whitten Brothers Mazda

Bill Edwards

Sales Consultant
5.0
Melvin Roberts at Whitten Brothers Mazda

Melvin Roberts

Sales Consultant
5.0
Darryl Lewis at Whitten Brothers Mazda

Darryl Lewis

Mazda Product Specialist
5.0

Latest Reviews

June 17, 2021

"We had a terrific experience purchasing a used Mazda from..."

- bsw-rva

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. Very pleased with the whole experience and level of customer care in the process.

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Employees Worked With

Other Employees : Hope, Dave

May 05, 2021

"Everyone from the GM Ray, to the Sales Manager, Ron, my..."

- Danielle Sommers

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!

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April 14, 2021

"I feel like the staff went above and beyond! Very happy..."

- tc.clements

I feel like the staff went above and beyond! Very happy with the whole experience! Finance department really looked out for me and my wife.

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Employees Worked With

Hope Gillespie

Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines