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COVID-19
Response
  • Home Delivery
  • Virtual Appointments
  • Home Test Drives

Whitten Brothers Mazda

Richmond, VA

4.8
178 Lifetime Reviews Review Dealership
NEW SALES UPDATE We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr

10745 Midlothian Turnpike

Richmond, VA

23235

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Top Reviewed Employees

Ron Spector at Whitten Brothers Mazda

Ron Spector

Sales Manager
5.0
Darryl Lewis at Whitten Brothers Mazda

Darryl Lewis

Mazda Product Specialist
5.0
Bill Edwards at Whitten Brothers Mazda

Bill Edwards

Sales Consultant
5.0
Melvin Roberts at Whitten Brothers Mazda

Melvin Roberts

Sales Consultant
5.0

Latest Reviews

October 15, 2020

"My wife and I were shopping for a new car, as we needed a..."

- JM

My wife and I were shopping for a new car, as we needed a bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. Our primary salesperson was Geraldine, but we also worked closely with Ron. Both of them went above and beyond for us, and it is very much appreciated. They listened to all our needs and made sure our final payment number was exactly what we told them we needed. Ron gave us such a great deal, we couldn't pass it up! We almost walked away from the deal at the very end as there was confusion on whether the car came with navigation or not. We were previously told it did and then found out it didn't, which was a deal breaker to us. We were literally in the car about to drive off when we found this out. Ron made it right without any hesitation. Besides Ron & Geraldine, Hope in the finance department was a pleasure to work with as well. She worked hard and was able to find enough discounts to make the extended warranty affordable for us. I usually don't buy those things, but they made it such a great deal, I couldn't not go for it. Everybody that we worked with in that dealership was fantastic. I would definitely recommend this dealership to anyone.

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Employees Worked With

Other Employees : Hope Gillespie

October 06, 2020

"I went to Whitten already knowing that I wanted a CX-5!..."

- Jminor7

I went to Whitten already knowing that I wanted a CX-5! I’m glad I encountered Darryl as a sales person. He was friendly, attentive, and his customer service was great! He was not pushy but instead very patient. Although I purchased my CX-5 from another dealership I still would greatly recommend him! He was very responsive to email and by phone. He went above and beyond throughout my time searching for a vehicle that fit me correctly. Appreciated his customer service.

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Employees Worked With

September 08, 2020

"I will be a lifelong customer at Whitten Brothers Mazda...."

- Mark

I will be a lifelong customer at Whitten Brothers Mazda. Not only is their sales force professional, friendly, and good at listening to what I want rather than what they need to "move, but their service department is outstanding. We have worked with numerous sales people, as we have purchased 4 cars there so far. Our most recent sales professional was Darryl Lewis, who is friendly and very personable. He is attentive to our needs and acts with a sense of urgency and purpose. He has followed through with everything he has said he would and continues to touch base to ensure we are happy with our most recent purchase. As stated in my intro, I will be a Whitten Brothers customer for life.

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Employees Worked With

Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines