Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Amazing Customer Service Mark was a fantastic person to work with, even staying almost two hours after the dealership closed on his day off to help my fiance and I find new ca Mark was a fantastic person to work with, even staying almost two hours after the dealership closed on his day off to help my fiance and I find new cars. If anyone is looking for a new Jeep I highly recommend Mark Lafoon! More

Very knowledgeable Bruce "BBQ" Anderson is a very likeable person... easy to understand and an extremely good "teacher" for ALL the options our vehicle had. We had an i Bruce "BBQ" Anderson is a very likeable person... easy to understand and an extremely good "teacher" for ALL the options our vehicle had. We had an issue with our new Jeep at a restaurant near the dealership so we called BBQ and he hopped in a vehicle and came right over to help us out! More

Basball Larry "Baseball" Cupp is great to work with. He is a lot of fun and he personally made this purchase happen. If it were not for him, I would not have Larry "Baseball" Cupp is great to work with. He is a lot of fun and he personally made this purchase happen. If it were not for him, I would not have completed this transaction. More

Trustworthy, considerate service This is my third purchase from Whitten Brothers and 2nd purchase from Mark LaFoon. I can count on Mark to take the time, ask questions, and pay atten This is my third purchase from Whitten Brothers and 2nd purchase from Mark LaFoon. I can count on Mark to take the time, ask questions, and pay attention to our conversation to identify a vehicle style that fits my needs. Mark is especially great at making sure the financing side of the purchase is as seamless and unsurprising as possible. I appreciate the consideration of my time and the trust I've built with Mark and the Whitten team. More

Great sales staff I worked with Larry "Baseball" Cupp to purchase my new Jeep Grand Cherokee and all I can say is what a great guy! I really enjoyed working with him as I worked with Larry "Baseball" Cupp to purchase my new Jeep Grand Cherokee and all I can say is what a great guy! I really enjoyed working with him as he was very patient with all my questions. I test drove the Jeep twice before coming to Whitten Brothers, yet when I test drove with Baseball I learned tons of things that none of the other dealers even bothered to show me. I look forward to having my Jeep serviced at Whitten brothers as the dealership really seems to care about post-purchase relationships. I appreciate the friendliness and the "non-salesy" approach of this team. Thanks! More

Outstanding service!!! We were so pleased with Mark Lafoon and everyone else we dealt with!! Everyone went above and beyond to make this experience as quick and easy as poss We were so pleased with Mark Lafoon and everyone else we dealt with!! Everyone went above and beyond to make this experience as quick and easy as possible! We are in love with our new jeep!!! More

Good and Bad I used USAA car buying services which helped me get in contact with Katie Hassell. Katie was amazing and she helped me find exactly what I was lookin I used USAA car buying services which helped me get in contact with Katie Hassell. Katie was amazing and she helped me find exactly what I was looking for and at the price I was willing to pay. Based off the price Katie quoted me, the only additional negotiation I wanted to do, was I wanted my military $500 rebate jeep offers to military service members on top of the original quoted price from Katie. Once my family and I arrived at the dealership for my appointment, we were greeted by Trevon Gerideau. Trevon went above and beyond and demonstrated countless times his high level of professionalism and willingness to ensure we received great customer service. First off, I knew exactly what I wanted to pay based off the quote Katie provided me. All I wanted was the military $500 rebate added and I was ready to buy on the spot. I felt that was a fair deal based off my research and I felt like it was a win-win for both parties. However, I don’t think that was communicated to the muscle (Allen “Willie” Stewart) in the back. I believe Mr. Stewart is a criminal and he is out to scam in order to help his bottom line. I believe he tried two different scams on me. I can prove one, the other is only speculation. The first scam is the destination charge scam. When Mr. Stewart sat down with me to discuss prices, I noticed his price was $1,095 more than what Katie quoted me. When I said something to him, Mr. Stewart got very defensive and aggressive with me in front of my four year old daughter. Once I started adding the numbers up, I identified Mr. Stewart added a destination charge of $1,095. Destination charges are rolled up in the MSRP, we all know that. Every sticker in your lot has the destination charges accounted for in the MSRP. So why was that even an option for Mr. Stewart to add to the initial quote? Mr. Steward should not even be considering destination charges during negations. The second scam which is harder to prove but I believe it was there, it is the military $500 rebate scam. After I confronted Mr. Stewart about double charging me a destination charge, he came back with a final offer, which I accepted. Even though it was slightly more, it was close to what I wanted to pay. I asked Mr. Steward if my $500 rebate was added to that final quote twice and he said yes. After that, was very aggressive and adamant about receiving my Military LES. He even threaten not give me my car plates until I produced it. Mr. Steward left for the day before I had closed out with Matt Spence. Before I went into Matt Spence’s office, another sales manager walked up to me and asked if I was military. I said, “yes”, he said, “we forgot to add your military rebate, let me add that in before you sit down with Matt”. Of course, I’m now interested, so I started added numbers up again and quickly came to the conclusion that my $500 rebate was not added into the quote Mr. Steward shared with me. This is why I speculate he also tried to scam me my $500 rebate, however, I don’t have nor did I see the final quote of all the charges, so I can’t verify. All in all, not considering Mr. Stewards shenanigans, it was a great experience working with Katie Hassell, Trevon Gerideau, and Matt Spence. More

Quick and painless They have a great selection and prices are fair. Staff are friendly and ready to help. I would recommend the dealer to anyone that's looking for a mop They have a great selection and prices are fair. Staff are friendly and ready to help. I would recommend the dealer to anyone that's looking for a mopar. More

Great Experience My husband, our 5 year old son and I had a great experience at Whitten Bros Midlothian on a busy holiday weekend. Everyone was kind and helpful wi My husband, our 5 year old son and I had a great experience at Whitten Bros Midlothian on a busy holiday weekend. Everyone was kind and helpful without being overbearing or putting pressure on a sale. We knew what we're looking for and Trevon was able to help us quickly narrow our choices and lock in on the right vehicle for our family. More

I bought a JEEP! :) Thanks Trey!! A few weeks ago, I totaled my Jeep Wrangler in a bad accident in downtown Richmond. I was extremely heartbroken to lose my Jeep, as I was very attache A few weeks ago, I totaled my Jeep Wrangler in a bad accident in downtown Richmond. I was extremely heartbroken to lose my Jeep, as I was very attached to it. I came in to Whitten Brothers of Richmond upset, and not expecting to purchase a vehicle, but I did! Trey greeted me as I walked in and was extremely patient with me throughout the process. I test drove several different types Jeeps and then found an AMAZING deal on a 2015 Jeep Cherokee. I was completely turned off to the idea of buying anything but a Wrangler until I found this vehicle. It was a used car with very low miles, decked out with all the bells and whistles, and in my price range! I drove the car and knew immediately that I wanted to purchase it! Trey (Trevon Gerideau) was very knowledgable about all of the amenities the car included. What I enjoyed most about this experience was how patient Trey was with me. I am a very picky person and Trey found me a vehicle that had everything I wanted. Typically, I HATE shopping for cars as I feel most car salesmen are very pushy (and a lot of times push me right out of a good deal). Trey took excellent care of me, and made sure I went home a happy customer. His patience is what won me over! We had excellent conversation while completing the paperwork, as well! I have had my vehicle for several days now, and am falling more in love with it each day. (I think I might even like it better than my jacked up Wrangler!) ;) 10/10 I would recommend Trey at Whitten Brothers of Richmond! More