Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center

Adam Fogg took care of me in such a professional way!! He i! Adam Fogg is so excellent in his job. He always makes sure all of my 2016 Jeep Cherokee Sport’s needs are met.James in the Loaner dept was so helpful Adam Fogg is so excellent in his job. He always makes sure all of my 2016 Jeep Cherokee Sport’s needs are met.James in the Loaner dept was so helpful in explaining the idiosyncrasies of the Jeep Wrangler Sport and he was so knowledgeable.. More

Emergancy Service Service department worked me in when my brand new 300S had engine problems. They gave me a rental to use while they determined and corrected the prob Service department worked me in when my brand new 300S had engine problems. They gave me a rental to use while they determined and corrected the problem. The process was hassle free. Friendly and professional service!!! More

Electronic & Transmission Warranty Issues Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having Took truck in for service because of electronic messages on my radio/phone/nav systems telling me to contact dealership. In addition, I've been having problems with vehicle shifting to and from over drive. They upgraded software on radio that somehow fixed all issues for two days, however on the 3rd day resurfaced. As a result My Service Adviser, Tracy Boone was able to get it diagnosed quickly and the tech determined my system needed replaced. As far as the transmission goes, my truck was test driven, but in city where the problems don't exist. It usually only happens after driving at speeds over 55 for a longer period of time. Unfortunately, I have to wait until my transmission starts to fail more frequently costing me additional revenue in gas mileage. Truck went from HWY average of 21.5 MPG to 17 MPG. More

Excellent customer service with Jevon Goodman for my vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!! vehicle maintenance at Whitten Brothers as always! No hassles, no fuss and Jevon was a pleasure to work with! Thanks so much Jevon!! More

Emissions Recall Very efficient check in, repair done on schedule. Car pickup smooth, quick and clean. My service advisor, Adam, was great! And Mary helped with the re Very efficient check in, repair done on schedule. Car pickup smooth, quick and clean. My service advisor, Adam, was great! And Mary helped with the rental car, which I appreciated. Very satisfied More

Scheduled maintenance Great experience. I was greeted by name when I arrived, all my service requests were reviewed and I was kept informed of the service/progress with te Great experience. I was greeted by name when I arrived, all my service requests were reviewed and I was kept informed of the service/progress with texts throughout the day. When I went to pick up my vehicle, I was again greeted by name, the paperwork was out and ready and my car was brought around very quickly. Very polite and professional people and a wonderful experience. More

Airbag recall and oil change service everyone was friendly from the start to finish, and I received timely texts and phone calls as to the status of the vehicle, overall a very good expe everyone was friendly from the start to finish, and I received timely texts and phone calls as to the status of the vehicle, overall a very good experience More

Service Dept I had an issue with my Jeep that was purchased 9 months ago. Got me in same day , ordered part, kept me informed through out the repair. Best custome I had an issue with my Jeep that was purchased 9 months ago. Got me in same day , ordered part, kept me informed through out the repair. Best customer service I have had in a very long time. More

Service Department Excellent Service Department and Tracey Boone is the Best or the Best. Always working for the customer, knowledgeable and maintains communication duri Excellent Service Department and Tracey Boone is the Best or the Best. Always working for the customer, knowledgeable and maintains communication during repair. All work is completed on time as promised. More

Years a satisfied customet Any department I have encountered has always treated me with respect and curtosy. Keith makes sure my,car needs are met and I am a happy customer. I w Any department I have encountered has always treated me with respect and curtosy. Keith makes sure my,car needs are met and I am a happy customer. I went elsewhere once, quickly knew I had made a mistake, traded it in for a Pacifica and now I am a Whitten customer for life More