Whitten Brothers of Richmond Jeep Chrysler Dodge Ram - Service Center

Great to work with. I They graciously worked my vehicle in on the last day of August to get it inspected AND took care of a recall!! They made me feel special! They graciously worked my vehicle in on the last day of August to get it inspected AND took care of a recall!! They made me feel special! More

Great service Tracy was my advisor and I waited in the waiting while the repairs were done to my truck. The staff was very friendly and inspected what I had concer Tracy was my advisor and I waited in the waiting while the repairs were done to my truck. The staff was very friendly and inspected what I had concerns with on my vehicle. They knew I had to head back work so I was in an out pretty fast. More

Oil change new battery I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gav I experienced great customer service as they were professional, polite, and timely. The service department contacted me throughout the process and gave me regular updates. More

Service department is extremely busy Would easily have been a 5 star rating but appointments are weeks out. If you call the dealership they say they are a month out. If you go to their we Would easily have been a 5 star rating but appointments are weeks out. If you call the dealership they say they are a month out. If you go to their website I was able to get appointments 2 and 2 1/2 weeks out for my truck and wife's car. Bought both vehicles new here and there was no charge for anything - even the rental cars were free. More

Whitten Brothers was great They fast tracked my vehicle and had it ready in no time. Everyone was friendly. They matched me with a loaner which was comparable to my own Jeep. They fast tracked my vehicle and had it ready in no time. Everyone was friendly. They matched me with a loaner which was comparable to my own Jeep. More

Fast and friendly Went for oil change and tire rotation to the express lane. Greeted at door, friendly convo during check in and was done in about 30 mins. Job well don Went for oil change and tire rotation to the express lane. Greeted at door, friendly convo during check in and was done in about 30 mins. Job well done! More

great service team My breaks were making noise and they made things work to get them looked at before a road trip - this team puts the customer first... My breaks were making noise and they made things work to get them looked at before a road trip - this team puts the customer first... More

Great Service I have a Ram and a Mazda and have enjoyed great service from Whitten Brothers. Their staff is excellent from write-up to follow-up after the repair. I I have a Ram and a Mazda and have enjoyed great service from Whitten Brothers. Their staff is excellent from write-up to follow-up after the repair. I drive the extra 30 minutes to Whitten as I have found they seem to care about my needs without the pressure to buy. I often wait, and it seems many other customers also wait and I have never seen an upset customer. When the repair requires extended time, I have been given alternate transportation and then receive excellent follow-up by phone of the on-going repair work. Great people and highly recommend them for your service needs. More

Electrical issues The mechanic was very friendly and did all he could to help me with my vehicle. He even let me bring my car in a week before my appointment and also m The mechanic was very friendly and did all he could to help me with my vehicle. He even let me bring my car in a week before my appointment and also made sure I had rental to drive. But the person at the desk was not friendly at all More