Wickstrom Chrysler Jeep Dodge Ram

Aweful service department Brought car in for oil change and hole in windshield wiper container. Hour and a half for oil change and to tell me there’s a hole and would be anothe Brought car in for oil change and hole in windshield wiper container. Hour and a half for oil change and to tell me there’s a hole and would be another hour for that an alignment. Hour and a half later still waiting to finish alignment and nothing else fixed!! Wasted over 3 hours! Crap service More

Great Customer Service Experience My boyfriend was looking to buy a new car and after having a pretty unhelpful experience at another dealer, we chose to try Wickstrom Auto Group. I am My boyfriend was looking to buy a new car and after having a pretty unhelpful experience at another dealer, we chose to try Wickstrom Auto Group. I am so glad that we did! We met with Eric Jensen who patiently listened to my boyfriend’s needs and worked with him to find the right vehicle. The entire time we were there, Eric answered all the questions that were asked and even set me up in a private space so I could get some work done while he and my boyfriend finished their transaction. Overall I was blown away with how supportive and patient Eric was to us and how easy he made it for my boyfriend to drive away with the vehicle he wanted. If you need help with buying a new or used car, I would suggest asking for Eric Jensen at Wickstrom Auto Group. You won't regret it. More

Very Satisfied car buyer Eric Jensen of Wickstrom Jeep Dodge helped me purchase a used car and I will definately go back to him for my next vehicles when the time comes. Not Eric Jensen of Wickstrom Jeep Dodge helped me purchase a used car and I will definately go back to him for my next vehicles when the time comes. Not only did he take great care of me but the process was painless...unlike previous experiences at other dealerships. He was also very helpful when it came time to bring my car in for service. Eric showed professionalism and was in no way salesy. Great experience. More

Fantastic I had the pleasure of buying a vehicle here yesterday. Eric Jensen was extremely helpful and informative during the entire process. It was clear that I had the pleasure of buying a vehicle here yesterday. Eric Jensen was extremely helpful and informative during the entire process. It was clear that my best interest was in mind the entire time. This was the best car buying experience I've ever had. I would highly recommend anyone to come to this dealership and work with Eric! More

Excellent experience buying a RAM 3500 Eric Foret was excellent in not only his passion for his knowledge in trucks especially the RAM series, but his knowledge, responsiveness and excellen Eric Foret was excellent in not only his passion for his knowledge in trucks especially the RAM series, but his knowledge, responsiveness and excellent interpersonal skills as well. He never pressured me through the entire process. He spent a lot of time answering all my questions. I called him on a trip with a technical issue and he was the only one who quickly solved the problem. I would recommend buying from Eric and this dealership. The owner and sales manager are very hands on for customer service. More

Exceptional Experience - Don DiPaulo & Wickstrom I was searching the Chicagoland area for best price offers on the Jeep Gladiator. I had specific option and trim setting specifications. Don DiPaulo I was searching the Chicagoland area for best price offers on the Jeep Gladiator. I had specific option and trim setting specifications. Don DiPaulo's response and engagement to answer all my questions fully, honestly and transparently easily set him (and the Wickstrom dealership) apart from almost every other dealership I interacted with across a 40-mile radius of my home. Don's responses were timely and it was clear from the beginning that he valued my satisfaction over simply pushing a quick sale of a vehicle that may not be perfect for me. He provided information and suggestions, including potential factory builds and other customization, that displayed a quality of care far beyond the other dealer salespeople that I interacted with. Unfortunately, Wickstrom didn't have the exact model and options that I wanted in stock, and a couple other dealers did. Don did everything he could to make it work at Wickstrom, but when it became evident that the best/easiest answer for me was to go with a good price I had been able to negotiate at another dealer, Don continued to provide me with useful information and feedback even after he knew I would not be able to purchase the vehicle from him. In my experience his actions were unheard of when dealing with car salesman, and it made a big impression. I will be referring any friends interested in a CDJ to Don and Wickstrom as they really set themselves apart from other dealers across Chicagoland in terms of customer service, professionalism, transparency and honesty. Thank you Don and Wickstrom for your time and professionalism. I look forward to working with you again on a future car purchase! More

Great Experience Wonderful experience, great service, and good pricing. Eric was so kind and helpful while I was purchasing my first car here! I cannot recommend enoug Wonderful experience, great service, and good pricing. Eric was so kind and helpful while I was purchasing my first car here! I cannot recommend enough! More

Eric Jensen Sales Consultant I have worked Eric Jensen Sales Consultant at Wickstrom Jeep in Barrington, IL over several years and multiple vehicle purchases. I cannot emphasize I have worked Eric Jensen Sales Consultant at Wickstrom Jeep in Barrington, IL over several years and multiple vehicle purchases. I cannot emphasize enough the quality of the buying experience with Eric and Wickstrom. Most important Wickstrom retains top talented sales professionals like Eric which is reflective of a long term view/relationship with its customers and how it treats its sale team. Eric knows me from working with him over years and as a result can quickly help me identify what vehicle features are important for me. My most recent purchase with Eric was predictable, pleasant and straightforward. I purchased a 2020 Jeep Wrangler Rubicon Unlimited. Eric is extremely knowledgeable about the Wrangler and reaching agreement on the price was fair from the start to finish. If you are considering a Jeep purchase I encourage you to stop by Wickstrom and ask for Eric. Also, I should mention Wickstrom’s service department is very efficient and customer friendly as well. More

Third purchase here - Don DiPaulo is great! Ordered a Charger through Don DiPaulo. This is my third time dealing with Don/Wickstrom and I'm very pleased with my experiences, especially compared Ordered a Charger through Don DiPaulo. This is my third time dealing with Don/Wickstrom and I'm very pleased with my experiences, especially compared to some dealers I've dealt with in the past. Don and the other dealership personnel are professional and easy to deal with, and no games like other dealers. They were very honest upfront regarding the availability of my vehicle, and also the pricing. Don kept me informed of the status throughout the process, and when he wasn't available, his Sales Manager provided information. I'll definitely be back for future purchases! More

Ram Buying at its best Our Wickstrom buying experience was ideal. Josh took care of us and gave me time to research, shop and Wickstrom was ultimately the place I started m Our Wickstrom buying experience was ideal. Josh took care of us and gave me time to research, shop and Wickstrom was ultimately the place I started my journey and finished my car buying experience. It was a great experience and one that is consistently the same with each car we buy from Wickstrom. Their customer service is unmatched, the facilities are fantastic and their service department is fast and comfortable. I only wish that I had not wasted time shopping around as Wickstrom gave me the best deal anyway. 5 stars every time. More