Wide World of Cars BMW

I Recently bought an low mileage x5 bmw from them. Will update my review soon. Will update my review soon. More

I am writing this review not for myself, but on behalf of my parents, loyal BMW drivers for years. My family has trusted this brand for decades. BMW was always a symbol of prestige and integrity in our home. my parents, loyal BMW drivers for years. My family has trusted this brand for decades. BMW was always a symbol of prestige and integrity in our home. But what recently happened to my mother at this dealership while my father was away on a business trip was completely unacceptable, and as their daughter, I am absolutely furious. My mother came to this dealership looking to explore a new BMW. She wasn’t treated with the respect or transparency any customer deserves. Instead, she was met with pressure, confusion, hidden fees, and shady sales tactics. They pushed her into a deal she didn’t fully understand, refused to honor originally discussed terms, and forced financing as the only option. No one took the time to explain anything. No one showed patience or concern. It felt like they saw a woman alone and saw an opportunity to take advantage. This wasn’t just a bad experience. It was predatory. They knew what they were doing, and they didn’t care. After hearing everything that happened, I started reading more reviews. And now I see we’re not alone. This dealership has a pattern of shady business practices: refusing test drives, switching up prices, pushing financing-only deals, lowballing trade-ins, and offering no accountability when issues arise. It’s disgusting. To BMW Corporate and the District Manager, this dealership is dragging your name through the mud. You need to step in immediately. Retrain the staff, replace the ones who have no business dealing with people, and take a long, hard look at how this location is operating. If BMW truly values its customers and reputation, do something. Because I will be. I am escalating this to the Better Business Bureau, and I’ll continue speaking out until someone takes accountability. To any customer considering this dealership, stay far away. No brand name is worth being lied to, manipulated, or disrespected. BMW should be ashamed to have this dealership representing them. None of these men listed are there! shady!!! More

We were unfortunate to have a flat tire at midnight 5/28/25 nearby, while on our way back to Albany NY. The “run-flat” had a gash in the sidewall, presumably from sharp debris. BMW roadside assistance 5/28/25 nearby, while on our way back to Albany NY. The “run-flat” had a gash in the sidewall, presumably from sharp debris. BMW roadside assistance provided prompt towing to Wide World BMW, and an UBER ride 125 miles to our home. The next morning when we called, they had already checked the car in. I asked them to replace the tire. They called back in an hour and said that there also was a “bubble” in the right front sidewall, and that they should probably check the alignment. I was impressed at their thoroughness, and told them to fix what was needed. We drove my wife’s BMW back and picked up my car at 2:00 pm, paying for two new tires. They were courteous, helpful and professional at all times, and the charges were reasonable. I can’t recommend Wild World, or BMW Roadside Assistance highly enough. More

They get things done and worked out perfectly. Great GM and Chris is a great salesman Great GM and Chris is a great salesman More

I bought a m240ix from this dealer, via truecar search/pricing engine, smooth transaction. Justin the salesman are most helpful in provide steps to purchase the car and walking through features of search/pricing engine, smooth transaction. Justin the salesman are most helpful in provide steps to purchase the car and walking through features of the car, even help me to set up myBMW account to hook my phone with idrive. Would buy another car from them if i decided to upgrade. More

Wide World of Cars BMW charged me over 6k for leaking hoses but never fixed my vehicle properly. I initially brought my vehicle in for emergency service due to a leaking hose. They staff was helpful in hoses but never fixed my vehicle properly. I initially brought my vehicle in for emergency service due to a leaking hose. They staff was helpful in scheduling the work. The work costs 4k and was subpar as the vehicle continued to leak. When I returned with the vehicle the service manager refused to honor the quality of the original work and charged me extra 2k to fix "another leak" that they claimed developed after the initial service. I've since developed a 3rd leak and am taking the vehicle to a different mechanic. Avoid this service department as they are untrustworthly and poor mechanics. More

Disappointing Experience and Shady Business Practices I recently have been looking at LCI X3/4M's and came across a few in my area within reasonable driving distance. One was located at Wide Practices I recently have been looking at LCI X3/4M's and came across a few in my area within reasonable driving distance. One was located at Wide World BMW, so after verifying the car was there, I took a 45-minute drive to see it. Upon arrival, I found the car outside and took a quick look while waiting for the salesman. When he arrived, he grabbed the keys and unlocked the vehicle, but then immediately told me it was too late for a test drive. This was very frustrating, as the test drive was one of the main reasons I came and had been discussed prior to my arrival. After some small talk, I advised the salesman I would return the next day for the test drive, to which he agreed. The manager then came out, was nice enough, and spoke about closing the deal that day. While I understand the urgency, on an $80k+ car, I was in no rush. They offered me an extra $1500 off, which was decent but still above my initial budget of $60-$69k. We discussed my trade-in, and they offered $7500, even though I had recently been offered $12000 at another BMW dealer. After some back and forth, they increased their offer to $9000, but I decided I'd rather keep the car as a daily driver at that price. My wife was hungry, so I decided to return the next day. The next day, after some thought, I decided to proceed with the deal despite not being thrilled with it. When I called my salesman, he told me the $1500 off was for the previous day only, and now they could only offer $500 off. This was very annoying, but I decided to move forward and asked for the total to do a cash deal. I was then told they would NOT accept a cash deal and that I had to finance through them. This shady business practice of forcing customers to finance through them is just horrible. As a customer service manager myself, this rubbed me the wrong way. I get that everyone needs to make money, but these tactics are unacceptable. In my 22 years of driving and purchasing over 10 cars, I have never been this unhappy with an experience. I can't even say if I like the car because I haven't driven it. I would not recommend Wide World BMW based on this experience. More

Couple of days ago leased a car from this dealership and the only reason did business here because they had the exact car, trim, packages and features the way I wanted on my car plus they already ran my cre the only reason did business here because they had the exact car, trim, packages and features the way I wanted on my car plus they already ran my credit. Provided tons of paperwork online since I wanted things to go quicker and save time at delivery. Some rookie salesman mark and manager Andre not only made this process unpleasant but cost me more money than I was spending. There was lack of communication from the very beginning as I explicitly stated my terms and lease structure, total money to sign. initially they day I was picking up the vehicle I was told I’ll owe additional 1100 on top of what was agreed upon at signing which they never talked about or I never agreed upon so I turned around didn’t took the delivery. Couple of days later I decided I’ll just go ahead and buy the vehicle since invested so much time into it. Day of delivery I found out they fired the manager who put the deal together for me, after waiting almost the entire day I finally got the car. The finance guy Jon who signed the paperwork with me was unprofessional and unhappy to do business with, i have no idea why. Manners and respect don’t cost a dime but not everyone have them and that was the case here. After signing paperwork I was suppose to take my new car with a driver that was going to drive my other vehicle home with me (one I came in) was all of the sudden not available. They told me get an Uber back to dealership after leaving my new car at home and pick the other one I’ll be reimbursed but I never had an Uber account and let them know. They said they will have a driver pick me up so I went with that option, went back again and picked up the other car. One hour to and from dealership to my house. I hate to write all this but it really bothered me, the entire process and the people that handled this transaction. I loved the car and happy with that but experience was horrible. Thanks to the driver and the other salesman anyone else who helped in the process. More

Hardly an encouraging experience. First, though, our salesperson Manny, was a refreshing , stand up guy throughout the process.All else, was frustrating at best. The car was delivere First, though, our salesperson Manny, was a refreshing , stand up guy throughout the process.All else, was frustrating at best. The car was delivered with: 1. A broken brake light 2. (3) bald tires 3. A trunk that randomly opens without warning 4. A proximity sensor that repeatly sounds during rainy weather. Granted this is a used car, but we were repeatedly assured it went through their standard pre-sale evaluation and passed all specs...xx In all fairness they had to replace the brake light, I'm sure it helped I had a walk around video of the damage while on their lot. (3) tires were ultimately replace, but not until I broke down 3 hours from home and had to purchase a non run flat just to drive back. These issues should have been resolved BEFORE leaving the dealership. I have reached out via email & phone to GM, Brian Sorce, before offering this review, to be consistent with their inept customer service, he never had the courtesy to return my inquiry. What a mistake dealing with such an inconsiderate and self serving dealership. More

From the moment I contacted Andre to lease my new IX, the process was seamless and informative. He went above and beyond to make sure I got exactly what I wanted, at a fair price. While he does remind me of process was seamless and informative. He went above and beyond to make sure I got exactly what I wanted, at a fair price. While he does remind me of E.Honda from the street fighter video game, thats where the similarities end. He was a gentle and intelligent manager, and he will be my BMW contact for a very long time. Give this man a raise! More