Wide World of Cars BMW

Exceptional service for a new-car owner We picked up our new BMW M340I at Wide World BMW in Spring Valley, New York on June 19, 2019. Our client advisor was Jerry Lim who gave us a very hel We picked up our new BMW M340I at Wide World BMW in Spring Valley, New York on June 19, 2019. Our client advisor was Jerry Lim who gave us a very helpful introduction to the electronic features of the car. The following day he sent his colleague, Tyler Lawrence, to our residence to give us a more thorough description and further turorial on the new, rather complicated, elctronic features. We greatly appreciated the thoroughness with which both Jerry and Tyler approached the turtorials and their unfailing courtesy at all times. Tyler certainly deserves his title of "BMW Genius." He left us with his cell number and said that we could contact him with any additional questions. We have been purchasing our BMW's from Wide World for many years, and, as always, this experience was outstanding. More

Certified Pre-Owned I usually lease my cars but this was the first (Certified Pre-Owned) BMW that was a purchase. I never ha a luxury car so I was not confident in my dec I usually lease my cars but this was the first (Certified Pre-Owned) BMW that was a purchase. I never ha a luxury car so I was not confident in my decisions . Haasan made it a very easy process for me. He acted more of a friend than a sales man which was needed in my situation. Haasan assured that my first purchase was going to be easy and with his help it was. More

X3 lease I have been working with Alan Himmelfarb at this dealership and have leased 6 cars from him over the years. He is very professional and always treats I have been working with Alan Himmelfarb at this dealership and have leased 6 cars from him over the years. He is very professional and always treats us very fairly. I highly recommend him!!!! The dealership also has a good service department. More

Excellent Customer buying experience What a wonderful experience from beginning to end! This dealership knows what they are doing. I have gone to other BMW and other brand competitors on What a wonderful experience from beginning to end! This dealership knows what they are doing. I have gone to other BMW and other brand competitors on my shopping experience process before - and this dealership gained my business. I drove almost 30 miles and everything was excellent. I have special thank to Jerry Lim for being upfront and proactive - everything was done great customer service. And also special thanks to Ricky on the finance side. I highly recommend this dealership and to go meet with Jerry Lim for a great purchase experience. More

Horrendous “We won’t have a loaner for the next two weeks.” “Your car is ready, however, we don’t have a driver here to pick you up.” “Well you won’t be the fi “We won’t have a loaner for the next two weeks.” “Your car is ready, however, we don’t have a driver here to pick you up.” “Well you won’t be the first, we actually had a lady who had a tire blowout as she was headed to the airport and she had to take a cab because we didn’t have a driver to take her. As a valued customer of Wide World of BMW these aren’t remarks one wants to hear from a service member. Unfortunately, these are the very remarks I heard starting on May 14th when I called in a panic because I continued to hear a loud cranking sound coming from my car as I drove home from work. I called Wide World BMW explaining that I felt very anxious because not only was I hearing these loud pangs, but my car was ‘tugging’ me from time to time. I felt like it was being pulled. I also explained that the car would almost feel like it was at a standstill whenever I stopped at a traffic light. I said I thought it best that I went in that day even though I was given other suggestions due to the time of day. (I called after 5 but explained that it would take me over an hour due to the rate my car was going) I asked if I would be able to get a loaner. The answer was no as there were all out and the earliest one was expected back was approximately two weeks. I was greeted by the very friendly Matt when I finally arrived with my car. I was told within a few minutes that my axle needed to be replaced as it was broken. A driver was summoned to take me home. Days later, I received a call that my car was ready. I asked if a driver could be sent to pick me up but was surprised to hear no as there wasn’t one available. This was when I was told about the woman who had to take a cab to the airport. To spend all that money to get my car fixed, not given a loaner, then told, that I should spend more money on a cab is simply unacceptable. Fast forward, exactly one week ago I was left stranded on the road as my car literally stopped moving while driving to a co-worker’s memorial service. Scared would be an understatement. DSC and XDrive malfunction appeared on my screen. A few minutes later, Drivetrain malfunction appeared. Why wasn’t I told about these issues when my car was brought in two weeks prior? These are not issues that happen overnight. As a customer of Wide World BMW for over ten years, lately I have experienced some of the most horrendous customer service. With that said, my confidence in your company has been seriously shaken and I hope to hear from someone in management who can rectify some of these unresolved issues. Failure to do so will result in me taking my business elsewhere and encourage others to do so as well. Disgruntled customer, Andrea Woodhouse-Spence More

Reliable and friendly experience In my search for a 330BMW I interacted with several dealerships. I found Matt to be a helpful, courteous, and knowledgeable Sales Representative and R In my search for a 330BMW I interacted with several dealerships. I found Matt to be a helpful, courteous, and knowledgeable Sales Representative and Ricky in Finance to be efficient. friendly, and expert. The whole experience easily exceeded other dealerships in the area who I either met in person with or via e contact. More

Purchase of pre owned 2016 bmw x5 The overall experience was great. George Popa was a very ambitious and trustworthy salesman who knows his customers. He was attentive, courteous and i The overall experience was great. George Popa was a very ambitious and trustworthy salesman who knows his customers. He was attentive, courteous and is very driven individual who is willing to make his customers happy. The sales process was a breeze and I definitely without a question recommend the Wide World of Bmw to be your new or used car dealership. More

Customer focused and friendly This is my third BMW leased through Wide World BMW. The cars have been exactly what I wanted with excellent value! Alan Himmelfarb, my sales advisor This is my third BMW leased through Wide World BMW. The cars have been exactly what I wanted with excellent value! Alan Himmelfarb, my sales advisor, is low key and not pushy.... I even sent my partner to him and he is as happy as I am. More

excellent professional service Our salesman Haasan Pires was very patient professional and up front about the vehilcle we were looking at. There were no surprises at signing time as Our salesman Haasan Pires was very patient professional and up front about the vehilcle we were looking at. There were no surprises at signing time as has happened to us many times before. He is an excellent salesman and I would highly recommend him. More

Above and Beyond! I had done some research and was in the market for a Certified Pre-Owned BMW X3 xDrive35i with the X Line Option Package. During my after-hours reconn I had done some research and was in the market for a Certified Pre-Owned BMW X3 xDrive35i with the X Line Option Package. During my after-hours reconnaissance scouting of dealer lots to see the available X3’s, my eyes were also consistently attracted to the X5 series, but then I would say to myself “Ehh, they are really too big. “ I had test driven an X3 previously and loved the handling and the ride but those colors and options were not exactly what I wanted, so I expanded my internet search to available vehicles within 250 miles of my home. Crazy? Maybe. I decided to journey to three states last weekend with my husband in tow. He was excited; it was a road trip! I had three appointments lined up to check out the X3’s on my list. At the last minute, I decided, maybe if we had time, we could also just look at an X5 that I found in Spring Valley, NY. We had a lot of distance to cover and kept a tight schedule, but I was successful in test driving all three of the X3’s on my list. It was now about 5:30 pm; my husband was tired and hungry. I reasoned, since we were so close, we could just stop by and do a quick walk through of the inventory lot at Wide World BMW of Spring Valley, NY, just to look at the last car on my list. I knew the dealership would be closed by the time we arrived, but there was a restaurant right around the corner. It would take 10 minutes, tops, so my husband agreed. It was well after six pm when we pulled in. We quickly scanned the inventory lot looking for the stock number of the final car of the day. The inventory lot was packed tight with cars, so much so, that we had to squeeze in sideways to check them out. As we approached closer to the showroom door of the Certified Pre-Owned lot, and to our utter surprise, three customers were being escorted out. The gentleman then greeted us, introduced himself as Karl Rodriguez, and asked if we needed assistance. I told him that I was looking for a specific stock number. He invited us into the showroom so he could look up the status of the vehicle. He advised that the specific car had been driven home by one of his colleagues, but he had another one very similar. We walked out to look at the exterior, the interior, the engine. It was sporty yet refined. Although it did not have the X Line features that I had traveled long and far to see, it did have the Luxury Option Package. The grill was chrome, the wheels were fancy spoked, and the car was really clean. Karl asked if I wanted to take it for a test drive. I said I knew that his dealership was closed and that we could come back, but he pushed on and said it was no trouble. I had not told him that we had driven all the way from Maryland that day. I did not want it to influence any of his actions. The car was blocked in so tightly that he had to move at least four other cars just to get this one out. Karl did so with a smile and a youthful eagerness to accommodate his customer, no matter what the time. As I was test driving the car, he spoke the entire time about all its features. He used his time wisely. He was able to answer all our questions. Some of my questions were “test questions”. In other words, they were questions in which I already knew the answers but wanted to see how he would respond. Did he know what he was talking about? Karl passed with flying colors! He spent time showing us the tailgate and how it worked, he opened all of the compartments, he showed us the complete interior controls, he folded down each seat and even told us about the ability to change the color if the interior lighting, while joking that when his children are misbehaving he changes the color to red, so they know that they must settle down. And then he said, “ I want you to hear something.” Karl turned on the premium sound system and he said, “Just listen”. I can tell you that I will never forget that moment. It gave me chills. Karl is a consummate professional. He is knowledgeable and skilled in his craft, and he is impressive. After the number crunching, I told him that I would think about it and that we greatly appreciated his time and would be in touch. As Karl escorted us out the door and across the street, so we wouldn’t get hit by passing cars, as it was by now, dusk, and sometime after 8:30 pm, he told us to be careful driving home to Maryland, and to text him when we arrived so he would know that we had made it safely. Not once in this process, did I feel rushed or pressured. If this entire experience is not outstanding customer care, I don’t know what is. As we got into our car to find a place for dinner before that long drive home, my husband said to me, “I really hope you can negotiate a deal. It would be so great to give Karl our business.” Then he said, “Come to think of it, I’d probably drive all the way up here myself when it’s time for me to buy my next car. The guy is that good!” It’s now a week later, and as of this evening, I am the proud owner of a BMW X5 xDrive35i and I am thrilled! Thank you, Mr. Karl Rodrigues. You sir made this happen! More