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Wide World of Cars BMW

Spring Valley, NY

3.9
1,126 Reviews

125 East Route 59

Spring Valley, NY

10977

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Showing 1,126 reviews

May 25, 2013

Terrence was very helpful in understanding my requirements and nail down the search of the vehicle and quickly reach a deal. I would highly recommend Terrence. More

by clindealerrate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2013

This dealership is the reason the term "car salesman" gets a bad name. Unless they are making a quick $$$ they could care less about customer satisfaction. This dealership had no problem refusi More

by brybic3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 19, 2013 -

Wide World of Cars BMW responded

It baffles us why this customer would claim that our dealership gives the term, “car salesman” a bad name, when he did not purchase his car from us. While it is true that this customer has been to our Service Department 6 times since purchasing his 5-year old vehicle from an independent dealer, the majority of these visits were for unrelated issues. The only time he was “back at the dealership shortly thereafter with the same issue,” was when a service engine light revealed that a misfire fault had occurred. Although we explained to this customer that we needed to keep his vehicle overnight to allow his car to fully cool down before we could conduct a re-test, he refused. We informed him that we would finish the repair when he had time to leave the car with us. Three fuel injectors were replaced the next day – free-of-charge- when he returned. The noise problem that this customer claims is the reason why he decided he no longer wished to have an extended maintenance plan, is a problem that never duplicated itself while in our shop; including when this customer participated in a test drive in order to diagnose any trouble with his vehicle. Despite this, our technicians spent a considerable amount of time conducting diagnostic tests and thoroughly inspecting and testing parts on the vehicle itself. While any noise issue may have been an intermittent problem with this vehicle, this was not revealed by any of the three different methods our technicians utilized to discover what might be the cause behind an issue that had only been described and never witnessed. While all of the time spent and maintenance work done on this customer’s vehicle was free-of-charge, this customer’s real issue stems from his decision to purchase BMW’s Extended Maintenance Plan. This plan was obtained by the customer just two-days prior to when the factory warranty on his 2009 vehicle was set to expire. He was also offered the Extended Warranty Policy, which he chose to decline. As we had explained to this customer, the Maintenance Program is a non-refundable BMW corporate agreement – not a dealership policy – in which we are obligated to abide by. It is designed as a policy that remains with the car for the lifetime of the policy to cover any necessary maintenance work; thereby also adding to the value of the vehicle itself. Despite this, he contacted us 2-to-3 weeks after purchasing the warranty – not “1 week after the purchase” – seeking a full or prorated refund. As we were unable to refund anything back on a corporate policy, we did what we could do, as a dealership, to satisfy this customer; including offering him the full amount of his contract if he chose to trade in the vehicle he was unhappy with for another BMW at our dealership. We also extended him an offer for a $500.00 refund – which is more than what we made in selling him this corporate policy – if he chose to keep his vehicle. After servicing this customer’s vehicle on several occasions, without an appointment and free of charge, we are puzzled as to why he would believe that we are only interested in “making a quick $$$.” It is also interesting that he would indicate that our dealership “could care less about customer satisfaction” when we offered him more money back on a non-refundable policy than the dealership itself made in selling it. There is a reason why customer satisfaction surveys have ranked our dealership’s Service Department #1 in the Eastern United States and #15 across the country. We regret that this customer was unable to recognize any of the efforts that have earned us this acheivement.

Jun 19, 2013 -

brybic3 responded

I'm not going to respond to the numerous false accusations in the response from Wide World. I do however find it very coincidental that all their positive reviews come from customers who bought a car from Wide World (of course they are kind and helpful to those folks...they're making money off them so of course they're going to be kind and helpful. The negative reviews are from people like myself that had a maintenance issue and because BMW isn't making all that much money, they could care less) I simply ask anyone reading these responses to visit the BBB website, under complaint ID # 9517072 and listen to the video attachment I have posted. I posted a video of the noise they were "unable to duplicate" as I was on my way home from the dealership. After listening, you be the judge as to whether or not you think my car was ever even looked at. They also mention "There is a reason why customer satisfaction surveys have ranked our dealership’s Service Department #1 in the Eastern United States and #15 across the country." What I would like to know, is there a reason the BBB has given Wide World BMW an F score?

May 24, 2013

I recently purchased a brand new vehicle from Terrence Holmes. From the outset I thought it was going to be a stressful process. After dealing with Terrence he made me feel at ease and comfortable throu More

by Fidel427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2013

Terence and the Sales Manager were very friendly and informative. They worked closely with me to close my existing lease and get me into a new BMW X1. They met my price target and I picked up the car More

by clewbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2013

The dealership is top-notch! We recently purchased a vehicle from Will Gallagher who was extremely knowledgeable and helpful. He is not pushy at all. We unfortunately had someone hit our car in a few More

by lconsolazio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Mazzola, Brian Sorce, William Gallagher
May 21, 2013

No pressure sales - informative test drive on local roads and highways for non-native - speedy processing of sale - thorough review of vehicle - humor of process enjoyed by first time buyer More

by creditsuisse350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Saint Louis
May 20, 2013

Great experience! This could my 15th BMW from this dealer and have always had a positive experience. Joe Segreti is great. Car was ready and prepped properly when I showed up at the dealership. Pap More

by MSRosenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Segreti, Steven Karasek
May 15, 2013

My experience with world wide BMW sales man Mr. Herisse was delightful. He did the best he can to meet my requiements and was very successsful with the process. With that said, I have no complaints with my More

by Trisha68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2013

We purchased a new x5 & had engine problems 1/2 hr after we left the dealership. Steven/Service brought us the loaner tried to fix it 2x w/in 10 days. A that point I contacted Brian Sorce/Sales Mgr. More

by scallahan0865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brionne Ramsingh, Brian Sorce, Steven Karasek
May 13, 2013

Kurby was very professional and friendly in initiating the purchase of my new car. He along with managers Joey Rudovic and Fabio Gomez, as well as finanacial director Ned Goldstein worked tirelessly to ac More

by bettybimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Rudovic
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