Wide World of Cars BMW

WIll Gallagher was extremely professional and knowledgeable without being overly pushy. He made what can be a stressful experience quite easy. I recommend working with him to anyone looking for knowledgeable without being overly pushy. He made what can be a stressful experience quite easy. I recommend working with him to anyone looking for a BMW. More

Dear general manager Mr.Trontz at Wide World BMW, I Dear general manager Mr.Trontz at Wide World BMW, I would like write this email to share my experience at your dealership. Just read an article "Se Dear general manager Mr.Trontz at Wide World BMW, I would like write this email to share my experience at your dealership. Just read an article "Service Rules". I could not agree with it more. As nowadays, most hardwares seem to be the same, what you can win customers hear and mind is the service. I still think it is a fantasy. In reality, it is quite different. That is just a dream businesses may try o reach or simply something wear outside to misled people coming in. But until I met Joseph W. Leung at Wide World BMW, my believe has changed. My husband and I bought a 2013 X5 D on December 29, 2012. For the past two months we have enjoyed it. But the nightmare began about 2 weeks ago on Feb 15, 2013. We parked our car outside of my swimming pool Asphalt Green off the FDR for my routine swimming. When we got back from the pool, there was a ticket on our car said "registration expired". This put us in puzzle. How could be?! We just bought he car and we ave not received any paper works from Wide World BMW for our registration. We deceived to drive down to the dealer the following day. Mr Leung is the sales manager there and we bough the car from one of is sales person Jonathan but this person is no longer working there. I had a weird feeling right way that they don't have or paper works and I was right. They searched all over the place and found none. Too much is said here, I need a solution! The car is still belonged to the dealer, we could have driven and kept getting tickets and BMW is responsible to pay for. We did not do so thought we really could do so. Mr. Leung offered us timely and responsible help. He was running trough out the store to find a loaner etc and promised me to keep mint condition to my X5 D while redo all out paperwork. Well yes, that s his job but still he admitted their mistake and took the responsibility (Unlike some employees there right way tried to deny it and trying to pass it on other people) I thought it was very precious employee like Mr Leung. By admitting the mistake and problem and offer a solution to the customer rather than deny the mistake and overlook the customers concern and needs, he is wiser. I was willing to work with him not to be a pain though at the beginning they could only gave us a shallow X3. But after I called on the loaner unit X3 almost got me into a FDR car accident on the following day driving to my pool, Mr. Leung sent out an similar X5 to exchange X3. I felt safer. With the loaner X5, I survived for a week and I called on Monday Feb 25, 2013 to follow up my own X5D. Mr Leung right way arranged to send my car back with a new registration and everything. What a nice feeling to get back your own car, which was my birthday and pushing gift from my husband for our new born baby boy. Now you know what this car meant to me. And Mr Leung understood my concern and needs and offered humble, timely help. He also keep his left employee s promise to give me a set of mats for the car. He could have deny it too. But he did not. He came through the promise it may even not from him personally. Aren't these traits for an excellent manager or someone at high position. He surely know what keeps him at his position though I believe he deserves more. I wish Mr Leung would go higher so that he could offer customers true BMW value, the ultimate driving value. Not only he has old school type of trust--hands shaking would be a bond but also he owns a new time trait "Promise is a promise" no matter what. Thank you Mr. Leung. Xuer (Cher) Dang A happier customer now of Wide World BMW. FYI, I am aiming to a M5 in near future and hope to see you there. More

These two employees who worked with me to get this 328 BMW were both nice , friendly , knowledgeable about the car, and the services you offer to the customer. I am positive that I will recommend them BMW were both nice , friendly , knowledgeable about the car, and the services you offer to the customer. I am positive that I will recommend them to my friends and relative to get their BMW cars in this facility. More

Mike was such a great help and I reccomend asking for him as soon as you step in the door. All other salesmen at other locations gave me the run around, but as soon as I sat down with Mike, he helped me find as soon as you step in the door. All other salesmen at other locations gave me the run around, but as soon as I sat down with Mike, he helped me find the car that I have been wanting for a long time. Not only did he find me the car that I was looking for (which wasnt easy) he got me an awesome deal! Everything from the begining up until the end, Mike was right there to answer all my questions, and trust me, I had an ear full of them each day. All-around great experience! More

I would like to highly recommend this dealership and the sales person Emmanuel Saint Louis (Manny) to everyone. He was very patient, kind, nice, and professional. He gave me the best deal, followed up with sales person Emmanuel Saint Louis (Manny) to everyone. He was very patient, kind, nice, and professional. He gave me the best deal, followed up with me in time, and very organized. I would like to give all the positive words to describe him. So whoever needs to buy a BMW, no matter new or used, should go to this dealership. He is just perfect and no one could be better than him. He was being very patient from the beginning to the end. He came to work for us on his day off, Even we kept him so late to get off, he was still being very patient during the whole procedure from test driving, selling to delivering. The prep department did a very good job too. I highly appreciate for all the hard work they did for my car. More

Kerby was very friendly ,he is a good salesman,this company really needs him.He is very patient,thanks to him,now I have a car. company really needs him.He is very patient,thanks to him,now I have a car. More

I returned to this dealer as a repeat customer. I purchased two prior cars from them. I had great experiences with my prior cars and decided to return. My experience this time was the best of all. purchased two prior cars from them. I had great experiences with my prior cars and decided to return. My experience this time was the best of all. My salesman, Alan Himmelfarb, could not have been nicer. He was a perfect professional. Alan handled the entire transaction very well. He treated me like I was a long-time customer of his even though we'd just met. He made the purchase process easy and when it came time to go over the car with me he was very impressive. Alan explained the details of the car, answered all of my questions patiently and made me feel like he truly appreciated my business. I could not have been happier with the transaction. Without doubt I will recommend Wide World to other people an I will especially recommend that they contact Alan directly. Wide World is my go-to BMW dealership. BMW should be proud to have the people at Wide World on its team. More

I have leased 5 BMW's from Wide World of Cars and have been extremely satisfied with the professionalism of salesman Alan Himmelfarb. He has always been fair and honest with each transaction and has have been extremely satisfied with the professionalism of salesman Alan Himmelfarb. He has always been fair and honest with each transaction and has made me feel at ease during the leasing process. I have reccommended him to many of my associates. Thank You Alan Albert More

Great dealership and very professional. Have dealt in the past with several other BMW dealerships in metro area but I just had my best new car experience. Car was prepped and ready when to go when i arrived; past with several other BMW dealerships in metro area but I just had my best new car experience. Car was prepped and ready when to go when i arrived; paperwork was prepared and ready to sign and client advisors were excellent. Very impressed. More

Everyone I worked with was extremely professional and helpful. Kirby went above and beyond to assist me with my purchase. I will definitely recommend this dealership to friends. helpful. Kirby went above and beyond to assist me with my purchase. I will definitely recommend this dealership to friends. More