Wiesner Hyundai - Service Center

Horrible customer service. I was told several times that I need to bring my 2022 tuscon back to the dealership where I bought it. The service person what do you want me to do? I was told several times that I need to bring my 2022 tuscon back to the dealership where I bought it. The service person what do you want me to do? Do your job with maintaining the wireless? I said i wanted another person, she came out and said the same thing i told her northwest hyundai said they could take care of it. The screen kept freezing. Northwest hyundai said they'd be happy to take care of it. As I was the woman yelled very scarastically have a wonderful weekend. More

My car is under warranty and I have yet to receive a phone call back in order for them to schedule a repair. I've called the general manager several times. I even called the service manager and I've got phone call back in order for them to schedule a repair. I've called the general manager several times. I even called the service manager and I've got no call backs. No emails, no nothing. It has been over 2 months now and I've still have no word More

I went in with a chip on my shoulder because I had called twice with no answer and no call back. But Capri quickly took charge and asked me about the issues, gave me great advice, identified the likely prob twice with no answer and no call back. But Capri quickly took charge and asked me about the issues, gave me great advice, identified the likely problem (she was correct) and scheduled my appointment. She had (in my opinion) exceptional knowledge, and showed superb customer service skills, keeping me informed over the two day service period, and remained polite and professional throughout the process. Great employees are hard to find, she is one! And yes, the problem was fixed. More

My engine was replaced without cost in my 2013 Hyundai Elantra with 57,000 miles. Needless to say, that is their 100,000 mile power train warranty. More importantly, my Service Associate, Capri Chapa, p Elantra with 57,000 miles. Needless to say, that is their 100,000 mile power train warranty. More importantly, my Service Associate, Capri Chapa, provided exceptional customer service. I never had to call her to follow up. She kept on top of my situation at all times. She is wonderful. More

NEVER BUY ANYTHING FROM THIS DEALERSHIP. BIGGEST WEASELS EVER. REPAIR SHOP EVEN BIGGER WEASELS. YOU WANT TO BE LIED TO AND CHEATED.... HERE'S YOUR PLACE,!!! I WISH I COULD GIVE ZERO RATING. EVER. REPAIR SHOP EVEN BIGGER WEASELS. YOU WANT TO BE LIED TO AND CHEATED.... HERE'S YOUR PLACE,!!! I WISH I COULD GIVE ZERO RATING. More

Overcharging We bought our Elantra from Wiesner in 2013 and have had it serviced there ever since. We have had every service recommended and this year alone spent We bought our Elantra from Wiesner in 2013 and have had it serviced there ever since. We have had every service recommended and this year alone spent $800 plus. I got a message saying a licence plate bulb was out and risked a ticket..cost to replace ..$29.00. This bulb was a $2 bulb and when I queried the cost I was told it was labor. I explained on utube I watched 2 bulbs being replaced in under 4 mins. Shrug of the shoulders. I said surely they could have replaced it while they were waiting for the $219;transmission fluid drain. I went to O’Reilleys where I bought 2 bulbs for $6.00 They offered to fit for free but it was so easy I did it myself. So for the sake of a $ 2 bulb they have lost my business for ever! More

Great service, and as timely and quick as possible I've been dealing with Wiesner ever since I moved here about a year ago for maintenance on my Sonata. It was easy to schedule service online, and whe I've been dealing with Wiesner ever since I moved here about a year ago for maintenance on my Sonata. It was easy to schedule service online, and when I get there, Cindy is very helpful. They get me in and out as soon as is possible and I've always been pleased with the outcome and the staff. Thank you Wiesner! More

ABOVE & BEYOND Customer Service ALWAYS!!! Wiesner Hyundai has been amazing when it comes to service on my car & all around. I have had multiple visits to Wiesner Hyundai Service department for Wiesner Hyundai has been amazing when it comes to service on my car & all around. I have had multiple visits to Wiesner Hyundai Service department for several issues recently. (Some being normal wear and tear issues). Every since I have been dealing with Capri Chapa in the service department, she has gone ABOVE & BEYOND! (I cannot stress enough when I say that). I have always had a satisfactory visit when visiting Wiesner (from the time I purchased my vehicle to now). Any time me & my husband are in the market to purchase a vehicle, it will definitely be through Wiesner just for the simple fact that Wiesner always provides us with the highest level of customer service. The following employees are just the main ones we have encountered and worked with over the years and are perfect examples of what excellent customer service should be: Lamar Clement (Sales Associate), Michael Dixon (Sales Manager), Bonnie Lara (Parts) and Capri Chapa (Hyundai Service Advisor). From the time I have purchased my vehicle, I have referred all my family, friends, co-workers or anyone I know that is in the market to purchase a vehicle to Wiesner and I will continue to do so moving forward! Thank you Wiesner for providing the upmost customer service all around!! More

Service department is TERRIBLE Have purchased three cars from this dealership in the last ten years. Sales experience was quite good (two new and one used vehicle). HOWEVER I am h Have purchased three cars from this dealership in the last ten years. Sales experience was quite good (two new and one used vehicle). HOWEVER I am having a problem with the latest vehicle purchased new. Trying to schedule service on this vehicle has been so frustrating that I've given up and will now go to another dealership. They are so mixed up and confused with scheduling they don't even know how screwed up they are. I think they use an automated system to make appointments outside of the service department, so when you show up the actual service people have no idea what you've been told, etc. Waited weeks for an appointment with promise of a loaner car. Showed up finally for scheduled appointment, no loaner, no record of that request, etc.(in spite of received no less than four email confirmations of service appointment with not of loaner vehicle) Was told they would call me the following week to reschedule repairs. Never heard back. Have left multiple messages and NEVER received a call back. I'm done with Wiesner. More

Schedule oil change over a month ago! Still no one cared I purchased a 2017 Hyundai Tucson limited edition with the ultimate package for my kiddo. I scheduled an oil change/maintenance appointment through th I purchased a 2017 Hyundai Tucson limited edition with the ultimate package for my kiddo. I scheduled an oil change/maintenance appointment through the "my Hyundai" app with this dealership over a month in advance. Upon arriving at the dealership... no one noticed me at the service check in desk for a good 15 minutes or so(I had my husband and child with me too), I quickly find out that appointments don't have priority and that I would have about a 4-5 hour plus wait just to get an oil change. I explained that I booked this appointment well in advance and it never once gave a disclaimer nor do you have any notice stating this policy. I informed the older lady that we had driven all the way from Spring in order to get service... that didn't arouse any empathy whatsoever. My husband called North Freeway Hyundai and spoke to the service department and they told us to drop on by and they would take care of us immediately... which they did. My husband called Weisner Hyundai and tried to speak with the service manager but was given the round around... was promised a call back too but it never happened. Lesson learned ..... More