Wiesner of Huntsville

Took car in for new transmission, scary, I can't do transmissions and never took my car to dealership for service, except under warranty repair. transmissions and never took my car to dealership for service, except under warranty repair. More

They aren't the dealership they used to be. I purchased the last three vehicles I owned at Wiesner. The last two were less enjoyable experiences than the one before. Don't send them customers. I purchased the last three vehicles I owned at Wiesner. The last two were less enjoyable experiences than the one before. Don't send them customers. They promise you they will send you $100 bill for every customer they receive from your recommendation. Don't believe it. I sent two customers over and they filled out paperwork stating that I sent them and they refused to give me the $100 for either one. I took one of my vehicles over to get an estimate for hail damage and they wanted to charge me $50 just for the estimate. This is a vehicle that I bought at their dealership. Service isn't what it used to be either. The cost of an oil change is now more than $100 and they won't even run it through their car wash for me. They used to do that without me even asking him to do it. More

Detailing that missed the details On the recommendation of a friend, I took my car to be cleaned and detailed. Opted for the $40 package. I was told it would be an hour-and-a-half; n On the recommendation of a friend, I took my car to be cleaned and detailed. Opted for the $40 package. I was told it would be an hour-and-a-half; no problem. Two-and-a-half hours later, I inquired about their progress. It took 15 minutes to find out they had half-an-hour to go. An hour-and-a-half later, they finally told me my car was ready and someone would bring my car around... Difficult to do since the service desk handed me my keys after I paid. So that was another wait. As I was getting into the car, I noticed there were still crumbs in the console, dust on the dash board, and when I opened the back, sand all over the back seat and in the trunk that appeared no attempt had been made to vacuum it. I went back inside, couldn't find the attendant who had been helping me all day, but someone saw the look on my face and asked if they could help. When I showed them the uncleaned interior, they said they would take it back and clean it themselves. 30 minutes later, I drove away thoroughly unimpressed with even that job. I think they gave me the $20 job, gave it $10 worth of attention, and charged me $40 without blinking an eye. There is still sand in the back seat, and after closer inspection discovered they hadn't even lifted the floor mats when they vacuumed. I will NEVER go back there for anything, and will certainly never recommend them. More

Slow and wrong diagnosis Made appointment on Thursday and dropped off our work truck. Called on Friday and they said they would look at it Monday or Tuesday. Called again on T Made appointment on Thursday and dropped off our work truck. Called on Friday and they said they would look at it Monday or Tuesday. Called again on Tuesday. Service tech said he would start after lunch and call me back. Inquired about loaner. He used usual excuse they were all out but he would try. Never heard from him again. Called on Monday. Got put on hold. Left message for service manager. Second one. Called again got general manager. Service manager called me back in 30 minutes. Said he would be looking at truck and would loan us a service truck that had to be cleaned. Called later. Suddenly they had looked at truck and problem was not as bad as they thought. Got call 2 hours later and truck was ready. So unhappy with service. They said they had lots of repairs before me. Kept truck for 8 days. Lousy company. Bought truck there but never again. More