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552 Reviews of Wilde East Towne Honda - Service Center
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May 01, 2013
Yesterday I needed to visit the dealer in a mini emergency! A rodent found its way into my heating motor. Mike was great from the beginning! He was able to get me in right away genuinely realizi emergency! A rodent found its way into my heating motor. Mike was great from the beginning! He was able to get me in right away genuinely realizing how the smell was affecting me. He was a perfect balance between humor and understanding. He took my situation seriously by working with his team to remove the deceased rodent but also made me laugh through the whole experience. He found a few other things that needed attention and sat down and explained the issues in a respectful and professional manner. I was so impressed with him and his customer serivce. Mike also introduced me to Joe, the service technician that worked on my car. I thought that this gesture showed Mike's respect for his whole team, taking the time to give credit to the person who did the job. Wow, I will definately visit this dealer again if all the employees are like Mike. Not only will I return to have my old Honda (with180K miles) serviced here but I will returnI buy my next Honda! Thanks to Mike and the team! More
by 5centson
Employees Worked With
Mike Spellman
April 30, 2013
This was the first service on the new car. Everything went very well. There were a couple other people whose names I don't recall now and everyone was great!! went very well. There were a couple other people whose names I don't recall now and everyone was great!! More
by Marilyn68Ewing
March 07, 2013
This was my first visit to Wilde East Towne Honda. It was extremely easy to schedule a same-day appoinment for a battery replacement. Beginning with my phone call, Cheryl Batease demonstrated excellent was extremely easy to schedule a same-day appoinment for a battery replacement. Beginning with my phone call, Cheryl Batease demonstrated excellent customer service. When I came in person for my appointment, she was very helpful, proactively obtaining information to my questions, arranging additional services I requested and prepared an estimate of the charges she expected for the services. She also made me feel very welcome, as did Tom, the other service advisor in the area. I should also state that the receptionist showed me to the area where Cheryl was and also asked me if I'd like a beverage. Chreryl aso came to the waiting area and updated me on what was happening, which I appreciated. When my car was ready, she brought me the service charges and paperwork (she was within $7 of the estimate). She also gave me additional information on my car as this is the first Honda I have ever owned. Cheryl also gave me her work schedule for the remainder of the week in case I need to contact her about a follow-up issue. Based on this wonderful experience, I will not hesitate to bring my car back for all maintenance and refer Wilde East Town Honda to anyone I know that is looking for service and/or to purchase a new vehicle. I know that when I am ready for my next car, this is where I plan on purchasing it. More
by kmnavarro
Employees Worked With
Cheryl Romo
March 02, 2013
Service here was fast and very friendly. My car was completed 2 hours ahead of schedule and staff checked on me multiple times to make sure I was comfortable while I waited. completed 2 hours ahead of schedule and staff checked on me multiple times to make sure I was comfortable while I waited. More
by aries17
February 10, 2013
We finally purchased a Honda and had a service done. The dealership was awesome and Cheryl really made our day. This was by far the best dealership and people i have dealt with. We look forward to having a dealership was awesome and Cheryl really made our day. This was by far the best dealership and people i have dealt with. We look forward to having a service done again soon. More
by Linda Baker
Employees Worked With
Cheryl Romo
February 09, 2013
This is the best place I have ever taken my car. It's convenient, everyone there was friendly and extremely helpful, the prices are great and the complimentary car wash is always appreciated! Never go convenient, everyone there was friendly and extremely helpful, the prices are great and the complimentary car wash is always appreciated! Never going anywhere else again. More
by MishMcC
February 07, 2013
We were given top-notch personal attention by Mike Spellman every step of the way. He answered all of our questions in detail and gave us a great price for a thorough check-up and maintenance work on Spellman every step of the way. He answered all of our questions in detail and gave us a great price for a thorough check-up and maintenance work on our Honda Civic LX. Plus, they have a great guest waiting area complete with TV, internet access, food and drink, and an aquarium! More
by Carlos816
Employees Worked With
Mike Spellman
January 27, 2013
Tanya was a very professional Service Associate. Her attitude and sense of humor made my morning. The location of this dealership is Great. The overall experience was "Great". attitude and sense of humor made my morning. The location of this dealership is Great. The overall experience was "Great". More
by Clarke Jones
January 07, 2013
Took our 2008 Honda CRV in for replacement keys and programming. Cheryl was extremely cordial and helpful initially over the phone and later in person. I got in and out quickly, and my car had a once-o programming. Cheryl was extremely cordial and helpful initially over the phone and later in person. I got in and out quickly, and my car had a once-over with some additional recommendations for maintenance. Cheryl provided me a complete review and explanation of the recommendations, along with prices. She even gave my car a car wash (and I got a coffee!) Will take my CRV back for its future needs. Cheryl was approachable, knowledgeable and helpful in getting my CRV the care it needed! More
by S Petzold
Employees Worked With
Cheryl Romo
December 13, 2012
I came into the Wilde East Towne Honda Dealership in 12/12/12 because I received a mailing to tour the new facility. I was immediately greeted by a receptionist who introduced herself and warmly welcome 12/12/12 because I received a mailing to tour the new facility. I was immediately greeted by a receptionist who introduced herself and warmly welcomed me to the establishment. She proceeded to walk me around and show me all the wonderful areas inside the dealer ship and told me a brief history. She even offered me coffee. At other area dealerships I have been too, normally the reception staff just points you in the direction you need to go and continues with what they were doing. I was pleasantly surprised and felt compelled to write a review about this company. Welcome to the area, Wilde East Towne Honda! I look forward to coming back! More
by Ron234
Employees Worked With
Sarah
