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Wilde East Towne Honda - Service Center

Madison, WI

4.6
415 Reviews

415 Reviews of Wilde East Towne Honda - Service Center

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July 18, 2021

"Was traveling through town on my way home when the lights..."

- pappasrobert

Was traveling through town on my way home when the lights on my dashboard came on ;notjust one all of them and the car started to buck….not good.Fortunately I was less than 5 miles from Wilde East Honda and it was 10 minutes before they were closing for the night.I was greeted by Renee Skow (she is a super star).Told her my story and she assured my that my car would be looked at first thing in the morning,I called 5 minutes after they opened in the morning and the service department was already on the case (thank you Darius he’s another super star).Renee calls me in the morning with a progress report and assured my I would by back on the road in no time. Car was in the shop about 3 hours,problem solved and I am back on the road. If I lived closer they would be my dealer. Thank you so much for your kindness and good work

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Yes
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Jul 19, 2021 -

Wilde East Towne Honda responded

Thank you for taking the time to share your feedback with us! We greatly appreciate the positive comments, and we are thrilled to hear that Renee & Darius could help you. It was great working with you, and thank you for choosing Wilde!

July 03, 2021

"We've been to Wilde twice since moving to WI. We have had..."

- George

We've been to Wilde twice since moving to WI. We have had regular service, and a recall fix on our CRV, and bought a used Pilot. Everyone has been helpful, friendly and courteous. A service department agent made sure we were taken care of before others who came in after us. Looking forward to working with Wilde in the future. Well worth the drive from Watertown.

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Yes
Jul 05, 2021 -

Wilde East Towne Honda responded

Your continued support is greatly appreciated, and we are thrilled to hear that our team could help! It is always a pleasure working with you, and thank you for choosing Wilde!

June 19, 2021

"Great service! If you need someone to help find the..."

- Slinscheid

Great service! If you need someone to help find the perfect vehicle for you ask for Jamil. You won’t be disappointed. I must say, he has the patience of a saint! Thank you Wilde’s Honda and thank you again Jamil!

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Jun 24, 2021 -

Wilde East Towne Honda responded

Your feedback is greatly appreciated, and we are so glad that Jamil and our team could help you find the perfect vehicle! It was great working with you, and thank you for choosing Wilde!

June 16, 2021

"Received exceptional service from the service department...."

- Mcemorrow

Received exceptional service from the service department. Our Service Advisor Mikaila and the Service Dept Asst Manager Val, went above and beyond to get us back on the road. We were travelling from MN to OH when we had a brake warning light come on. We were very lucky to have found Wilde East Towne Honda . Staff helped us over the phone to evaluate the need to come in and the staff on site clearly took extra efforts to get us the needed parts overnight and have the work completed as early as possible on a Saturday morning. We are pretty sure Brad, the Technician who did the actual work, also made it a point to help get us back on the road as quickly as possible by being ready to go with the car when the parts came in. We were on our first road trip after 15 months of COVID restrictions going to see our daughter who lives in Ohio. So it was especially meaningful to have received the timely and thoughtful help to get us on track. Many thanks and 5 PLUS Stars for the wonderful folks in the Service Dept of Wilde East Towne Honda!!

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Yes
Employees Worked With
Other Employees : Brad, Technician, Sebastian Klarer
Jun 17, 2021 -

Wilde East Towne Honda responded

Your feedback is greatly appreciated, and we are so glad that Mikaila, Valerie, and our team could help you. It was a pleasure working with you, and thank you for choosing Wilde!

April 02, 2021

"Sebestian did a fantastic job of having our vehicle..."

- Heidi T.

Sebestian did a fantastic job of having our vehicle detailed! He also had the headrest fixed without a charge. He always, always goes above and beyond! We are so happy! Previously, we had been told by Cheryl that it would be $80 for them to just even take a look at the headrest. And we had just bought this vehicle in October! This was the first time I was bringing the vehicle since it's oil change a few days before. Also, want to give a huge shout out to those "underground" who are actually doing the work! The detailing is amazing! Our oil changes have been amazing! Sebastian even walked with me to the counter - explained the charges and checked me out! I would go to him every time!

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Employees Worked With
Those working "underground" doing the actual servicing!, Sebastian Klarer
Apr 02, 2021 -

Wilde East Towne Honda responded

Thank you for taking the time to share your feedback with us! We are so glad that Sebastian and our team could help you during your visit. It was a pleasure working with you, and thank you for choosing Wilde!

March 30, 2021

"Vince was helpful and knowledgeable about the vehicle..."

- GO

Vince was helpful and knowledgeable about the vehicle purchased. He was pleasant to deal with and eager to help with arranging service and final vehicle prep.

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Recommend Dealer
Yes
Employees Worked With
Vince DiGennaro
Apr 01, 2021 -

Wilde East Towne Honda responded

Your positive comments are greatly appreciated, and we are so glad that Vince could help you during your car buying experience! It was wonderful working with you, and thank you for choosing Wilde!

March 28, 2021

"Came in with my new Passport that I purchased at their..."

- dave

Came in with my new Passport that I purchased at their sister store with no appointment with a shifter trim issue and she took care of me very pleasant and professional. Replacement part was there the next day.

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Yes
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Apr 01, 2021 -

Wilde East Towne Honda responded

We are so happy to hear that our team could help you with your Passport! It was a pleasure working with you, and thank you for choosing Wilde!

March 25, 2021

"Well versed service writer with an abundance of..."

- Robert D

Well versed service writer with an abundance of enthusiasm. Took my car in for service and Mikaila was exceptional and a great asset to the operations at WETH. When I buy my next car, it will be from this dealer because of the great service I received from Mikaila!

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Employees Worked With
Mar 26, 2021 -

Wilde East Towne Honda responded

Your feedback is greatly appreciated, and we are thrilled to hear that Mikaila and our team could help. It was great working with you, and thank you for choosing Wilde for your service visit!

February 02, 2021

"My husband and I have an old Honda van and we have..."

- dianamrqs

My husband and I have an old Honda van and we have brought it twice already to Wilde East Towne Honda for a recall and then a dashboard light that was on. Both times, we talked to Darius Golden, who is AWESOME. He's very nice, attentive, explains everything you need to know about whatever problem the car has and he'll explain you what's gonna happen. Great service. This dealer is not the closest to our house, but we prefer it because of the very satisfying service.

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Yes
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Feb 04, 2021 -

Wilde East Towne Honda responded

Thank you for taking the time to share your feedback! Your feedback is important to us, and we are glad that Darius could help. It was a pleasure working with you, and thank you for choosing Wilde!

December 21, 2020

"The service department is great. They're fast, efficient,..."

- A Fuqua

The service department is great. They're fast, efficient, honest, and do great work. They patiently answer every question and work hard to get you the best service for the best price.

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Yes
Employees Worked With
Other Employees : Joshua Krizan
Dec 22, 2020 -

Wilde East Towne Honda responded

Thank you for taking the time to share your feedback with us! It was great working with you, and we hope that you enjoy your new Wilde vehicle!

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