Wilde East Towne Honda - Service Center

I called Wilde East Towne Honda for a service-related issue, and I was encouraged to bring the vehicle in as soon as possible. Upon arriving to their service department, Mike the service manager immediat issue, and I was encouraged to bring the vehicle in as soon as possible. Upon arriving to their service department, Mike the service manager immediately recalled the details of our phone conversation. Although they knew I was coming in 'sometime in the afternoon', I received exemplary service without delay. There were 2-3 people inspecting various things on my vehicle in no time - all I had to do is pull up to the service door of their heated garage. I didn't set foot outside until they arranged for their staff driver to shuttle me back home. Overall great experience - this is customer service at its best. More

My wife and I were traveling through Madison when our Honda Accord began to have engine trouble. After calling around, we luckily were directed to Wilde East Towne Honda. Upon arrival, we immediately w Honda Accord began to have engine trouble. After calling around, we luckily were directed to Wilde East Towne Honda. Upon arrival, we immediately were impressed with the level of service, friendliness, and empathy we received. Unfortunately, though, our car needed extensive engine repairs. I can't speak highly enough of how helpful Mr. Spellman was during this difficult situation. Not only did the staff at Wilde East Towne Honda help us secure a rental car to continue on our journey but also helped ensure that the necessary paperwork was completed in order to authorize the needed repairs from Honda. During the entire process, I was continually updated on the progress of my vehicle. I never write reviews but felt compelled as the level of service provided far exceeded anything I ever could have expected. A big thank you to Mr Spellman and the staff of this dealership for putting customers first! More