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Wilde Honda
Waukesha, WI
641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 641 reviews
April 24, 2019
Empty promises before purchase. Lies about repairs Never again! My wife went there and they agreed to fix several things wrong before delivering the car to us a couple hours away. It came and none of Never again! My wife went there and they agreed to fix several things wrong before delivering the car to us a couple hours away. It came and none of the items were fixed. They picked it up and delivered it two days later. I had a text message with a punch list to used car manager of him agreeing what was to be done. When the car was returned, the rear latch still was sticking from corrosion, they said it was professionally detailed which obviously wasn’t, they said chip in windshield was repaired and the “new” chip must have happened while being delivered. The chip was in exact same spot and they conveniently don’t have receipts for either the detailing or windshield chip. They bluffed and offered to take it back and refund but won’t get back to me. More
by Ping
Employees Worked With
Eugene
April 22, 2019
3 trips to fix problem Said it was fixed, but is was not. Now it's a different unrelated problem to them and want more money to fix there miss-diagnoses. Said it was fixed, but is was not. Now it's a different unrelated problem to them and want more money to fix there miss-diagnoses. More
by Nothap
Employees Worked With
Lia, dean
April 22, 2019
2011 Honda Pilot HECTOR WAS THE BEST SALES MAN IV DEALT WITH! Will come back for my next car!! Thank you again Hector see you next time!!! A HECTOR WAS THE BEST SALES MAN IV DEALT WITH! Will come back for my next car!! Thank you again Hector see you next time!!! A More
by Agriebe87
Employees Worked With
Jim "JR" Reifenrath
March 13, 2019
Question Honesty or Sales Tactics I test drove a car in the afternoon and asked to bring my wife back to test drive in the evening. I had every intention to buy car but was told they I test drove a car in the afternoon and asked to bring my wife back to test drive in the evening. I had every intention to buy car but was told they could not hold vehicle. I called to set up test drive in evening, confirmed car was available, sat down with salesman, then was told car sold. I was on the lot when dealership closed and saw the car sitting in front of sales office where I had left it after test drive. That car is still listed on their website and confirmed car is still for sale. I don't know if they did not want to sell to me, possibly confused about my request to buy the car, or use the vehicle to lure people onto to lot in order to sell other cars. This was the strangest, most confusing car buying experience I have ever had. More
by SE Wisconsin
Employees Worked With
Multiple salesmen inperson and online
December 30, 2018
Chris is very helpful and nice. My sister had bought a car with the help of Chris and my mother returned to get a car for herself, Chris was very helpful!! My sister had bought a car with the help of Chris and my mother returned to get a car for herself, Chris was very helpful!! More
by Mikayla24
Employees Worked With
Chris
December 03, 2018
Horrible experience, do not go here Came to get a new car, they wouldn’t take an out of state check even though I had line of credit stating I had up to $7,000 of line of credit approved Came to get a new car, they wouldn’t take an out of state check even though I had line of credit stating I had up to $7,000 of line of credit approved by a bank. The car I was buying wasn’t even close to $5,000. I had to go back to Michigan and send them a cashiers check over night and then came back to the dealership a week later (another 6 hour drive there and 6 hours back) finally got the car and got a temporary plate. The dealership knew the car was wisconsin insured as I had told them I was from Wisconsin and my insurance was wisconsin insurance (only living in Michigan right now during college). My mother and I went to get my current plates transferred to the new car and were told we couldn’t because BY LAW wisconsin car dealerships have to register the plates for cars that they have sold. We called the car dealership and told them this, this was three weeks ago. They keep saying they will tell their boss and have them call me or my mother and we haven’t been called back by them at all. We keep calling back and they keep not responding or saying sorry and that they will fix the issue and call us back. I still have no plates and my temporary one expires in 6 days. At least the car was a good deal but definitely not worth all of this hassle. Horrible customer service. More
by Krista
Employees Worked With
Will
November 28, 2018
Adam Messenger - The Man:) We purchased a used Pilot. Adam was an amazing person to work with. Very happy with the result. We would totally come here again. Thanks! We purchased a used Pilot. Adam was an amazing person to work with. Very happy with the result. We would totally come here again. Thanks! More
by Pschmidt
Employees Worked With
Messenger
November 05, 2018
Horrible experience We have had nothing but issues with our 2011 Honda Odessey since we bought it in April. In a few months we have had two catilac converters go, window We have had nothing but issues with our 2011 Honda Odessey since we bought it in April. In a few months we have had two catilac converters go, window issues, tire pressure issues, both sliding door issues and human error issue of not tightenongba bolt, which almost caused us to get into an accident!We bought this vehicle to be reliable and safe for my family and it has been a nightmare for us! More
by Nicole
Employees Worked With
Jim "JR" Reifenrath
October 31, 2018
Horrible Experience Wilde Honda has been my only painful experience buying a car. After the terrible process of actually buying the car I drove home only to find a broken Wilde Honda has been my only painful experience buying a car. After the terrible process of actually buying the car I drove home only to find a broken tail light and chipped paint where it already oxidized. I snapped dated photos but had to wait until monday to contact as they were closed already. After calling and setting up an appointment to have this fixed, I arrived only to have the service department tell me they didnt have the parts and knew nothing about it. Hector, the worst salesperson I ever met gave me an attitude and implied I did the damage. After a small argument there he said he would order the part and call me back. A week went buy with no call back. After this it has been back and forth with him and his manager Rod who has yet to call me back. At one point Hector called and said the part was in. Well now the center display went out on the car and I called to set an appointment to have both fixed. The service department claimed my tail light was never ordered and told me to call Hector. I called Hector and he acts confused everytime and says he cant order parts. Today I was told Rob and Hector were to talk and call me back. Of course that never happened as the manager Rod does not call anyone back. So I called again (probably the 30th-40th time) only to have Hector tell me that it has been too long now and they refuse to fix the broken tail light they sold me. I will contact Honda headquarters and the Better Buisness Bureau to address the shady buisness practices at Wilde Honda. I would advise no one to ever step foot at Wilde Honda. More
by Brian
Employees Worked With
Rod (manager) Hector (sales)
October 13, 2018
Excellent customer service from Jon Andrews I came to Wilde Honda to look at a used car . Jon informed me it had already sold. Jon then searched and found a similar car which he brought to the f I came to Wilde Honda to look at a used car . Jon informed me it had already sold. Jon then searched and found a similar car which he brought to the front door for me to look at . It was just what I was looking for. Took a test drive to find the exhaust making a noise. Jon didn't hesitate to get it to service to fix. Jon called me twice with updates then called to say the car was ready to pick up. Jon had the car fixed and detailed within a couple hours ... excellent service !! Jon has also emailed and called after the sale to make sure I was 100% satisfied with my purchase ! More
by Alan
Employees Worked With
Jon Andrews and Eugene Wade III
