I just finished dealing with Max.
I put in an inquiry on a Honda Ridgeline Black Edition last night and was told it's in stock. Max called me at 9:05 am and we confirmed the truck was
I put in an inquiry on a Honda Ridgeline Black Edition last night and was told it's in stock. Max called me at 9:05 am and we confirmed the truck was available. I mentioned that I had a pending trade offer on my car here in Madison and it's 24k (a 2019 Subaru Impreza Elite with about 21k miles). Max assured me that they'd come close to that price on a trade. Max said he'd confirm details and text me later and follow up before I headed to the dealership at about 3:30pm. He never did. When I finally called, he said everything was in order and the truck was still available. I headed over, title in hand and ready to do a deal. The offer I got on the Impreza was 22k (which is actually worse than the offer I got from Wilde East Town, which was at least a little surprising). Max's reasoning was this: he said Wilde's Subaru dealership had a 2019 Impreza Limited on the lot for 24.9k (heads up: it's 27.8k for their limited with almost the same mileage) and couldn't move it at that price, so the offer was firm at 22k. None of this was mentioned over the phone, and so I spent 20 minutes in the dealership and drove for about 3 hours to be given the ol' bait and switch when I showed up. At least be honest about what's feasible. And if your salesmen are going to lie, don't make it so obvious.