Booked an appointment through HondaLink app for a regular oil change and maintenance. This was the third time I was bringing in my car here for service. Past two times were absolutely fine and I was satisfied with the service. However, this time, when I brought in the car for a 7am appointment, the advisor Yia Xiong at service reception was very rude. In addition to cr-v’s auto maintenance recommendations, I told him about a small chip on the windscreen that I was worried about which I wanted to get checked if possible. He said very rudely, ‘my windshield guy is not in today and I can’t do anything about it’. When I said I just wanted someone to take a look at it as part of the included complete vehicle inspection to know how serious the issue was, he snapped at me saying “is the chip going to spread??”. I told him that is exactly what I wanted to know at a Honda service Center!!! I just gave up in order to maintain decorum and just told him he should be nice to others. Honestly I am not pissed that I didn’t get help with the windshield. It was the way I was spoken to and rude attitude that forced me to leave my first ever negative review on the web. I know this has nothing to do with advisor’s first language not being English since I am a legal foreign worker myself in the US, and I know that one’s spoken English skills have nothing to do with their attitude and courtesy.
On a side note, a mask is ineffective when you wear it below nose!!! Almost 9 months into the pandemic and I am amazed that this still needs to be addressed.