"Agreements Not Honored"
Salesperson and sales manager agreed to a price on a FY17 Honda Accord on a Monday. Since they no longer had in their inventory the trim level in my preferred color, the sales manager said he would find a vehicle if I gave him a few color choices and a deposit the following Thursday when he was on duty and I could return with a deposit.
On Tuesday, the salesperson texted me the inventory in the area going fast. So I made arrangements to return to the dealership that night, although it was inconvenient. When I returned that night with the deposit, the salesperson said the price would increase to an unknown amount depending upon the cost to acquire a car. This was not what the sales manager had agreed to the night before. The salesperson blamed the sales manager for committing to the price, and would not honor the agreement. The sales manager on duty Tuesday was not the one Monday. He would not honor the price. I was ready to buy the vehicle at the agreed upon price and not an unknown amount to cover the dealer's cost to acquire the vehicle. The dealership let me walk out Tuesday night when I was ready to purchase a vehicle. Not sure it was because they did not take a woman seriously as a customer or they just have a poor business practice of not dealing in good faith.
Employees Worked With
This dealership has a no hold policy which means you have to finance the car through them the same day, or pay for the vehicle in full and take the vehicle the same day. We spent several hours in the dealership on Monday, September 4, 2017 and because Honda could not beat our banks finance rate; we asked for an offer to purchase to come back in the morning. We left the dealership at 4pm and they close at 5pm. We got the funds from the bank in the morning and contacted the dealership and was told the vehicle sold last night; in one hour. Imagine that! Our salesperson Shannon had one version of how it sold saying online, and the manager Eugene had another saying someone came in to buy it. Bottom line is that someone could of contacted us. Better yet, they could honor an offer to purchase and give a client a chance to go to the bank since Monday was a holiday. Had the salesperson and manager been honest people they could of told us someone was interested or better yet called us first thing in the morning to say the vehicle sold. This dealership has deceptive practices and is an unethical company to do business with. Go to a dealership that values relationships and doesn't have unfair practices like Wilde Honda.
Employees Worked With
Shannon and Eugene
"Don't trust the service department!!"
I wish I could give 0 stars. I was having problems with my 97 Honda Civic stalling intermittently. I had already taken it somewhere else but they couldn't get it to reproduce the problem. I understand it is a difficult problem to diagnose. So, I finally called Wilde Honda, knowing they would be more expensive, but hoping they would be reputable. Boy was I wrong. They told me over the phone that yes they would be able to diagnose it. So I got it towed in and they called me within 30 minutes of having it saying it was the electrical portion of the ignition switch. Sounded so easy and simple. Mind you, I'm quite savvy and have had old cars in the past and had already done a simple test to check if it was the ignition switch, but I chose to trust Honda anyway. I had them fix it and $400 later I drove off the lot and it stalled within a mile. After looking at the paperwork I saw that they had written that the ignition switch looked like it might be bad-on the phone there was no 'might,' I had them fix it for that much money because they said that's what it WAS! Also, on the paperwork, they drove it for 10 minutes after replacing it-it was not stalling every ten minutes. They let me drive off the lot with a car that stalled in the middle of traffic-dangerous! So, I called Honda immediately and they must have known their mistake because they said we will get you a tow and a loaner car and diagnose and fix the problem for free. Two weeks later, still not a sure diagnosis but they were honest with me this time and I told them to go ahead and replace the distributor since that was their best guess of what was wrong. It worked! I was a happy camper until I showed up to pick it up and they were charging me $300 for this fix. It was after normal business hours and no manager was there to speak with, I had already turned in the loaner car keys, so I very reluctantly paid and took my car, planning to speak to a manager the next day about my situation. Big mistake. I should have not paid and left my car there and figured out another way home. After speaking to a nice manager who seemed willing to help, I waited for a call back while he talked to higher ups. I called a couple times trying to get ahold of him again, but after a few weeks I hadn't heard back so I went in. He was clearly hoping I'd give up because he had the answer the whole time. My paperwork was on top of his stack and he said they would refund the labor but not the parts. Silly me thought they were going to refund the labor for the ignition switch-which never needed replacing. That would have been $330. Instead I got a check in the mail for $75-the amount of labor for the distributor which actually did need replacing. I'm furious. I have spoken with numerous friends who are home mechanics as well as my boss who is a local business owner of several successful restaurants and they all think I should get a lawyer. Well, I'm a grad student struggling for money and time in the first place so I'm not sure if I have the energy for that endeavor, but hopefully I can discourage anyone else from trusting this place with fixing your car and being reasonable human beings.
Employees Worked With
Jenn, John, Al