Wilde Honda

Lack of competency The two salesperson lack the competency and the professionalism I received when looking for new used vehicle. They made me wait for over 45 minutes The two salesperson lack the competency and the professionalism I received when looking for new used vehicle. They made me wait for over 45 minutes to find any of the 4 cars I was looking for. The sales manager did not respond to my email following the visit Would not recommend this dealership for anyone. More

Taken for a Wild(e) Ride--Downhill I have been a customer of Wilde Honda for over 20 years and have purchased 3 different new Hondas from this dealership. I have always had great custo I have been a customer of Wilde Honda for over 20 years and have purchased 3 different new Hondas from this dealership. I have always had great customer service and each time I purchased a vehicle, it was a great experience. Fast forward to this year. I have no idea what has happened but the dealership has dramatically changed, and not for the better. Service: I took my Honda in for an oil change and when I got it home, it was dripping oil. I took it back to have them fix it, and they said they did, but upon returning home, it was still dripping oil. I took it in a third time and it was discovered that the mechanic cross-threaded the oil pan drain plug. It took three visits to discover the obvious? Puchasing a vehicle: My husband and I went in to purchase a new Honda and were greeted by a young salesman named Preston. We took a test drive with him and afterwards talked about the price of the vehicle. We talked about purchasing the vehicle using TrueCar pricing and asked for zero percent financing. He said we could have one or the other, but went to his manager (Dan) who came to talk with us. Dan was a very professional gentleman who tried to negotiate with us and we came up with an agreement that we thought was acceptable to both parties. Then the new car sales manager (Jim O’Brien) came to talk with us and told us that Dan was new and that there was no way they could honor what we had agreed upon. We got up to leave and Jim said if we did the deal that night, he would honor it even though the dealership would be “losing money.” We said we would take the deal that evening, but by now we had already spent 4 hours there and it was already 8:30pm and we were starved. So our salesman, Preston, said we could take the car and go get something to eat and they’d work on the paperwork. We returned a little after 9:00pm and Preston told us that we couldn’t do the deal. What? He told us we needed to put down the previously agreed upon $13,000 deposit and drive the car off the lot that evening. What? As part of what we agreed to, we said we’d pick the car up around 4:00pm the following day. It was now after 9:30pm. We didn’t have our checkbook with us and they wouldn’t put anything on our credit card. We asked him how service could even prep the car including the Nano package we included in the deal, and he said no problem. What? At 9:30 at night, service could do all this? The new car sales manager, Jim, returned and said they couldn’t get our credit approved because the lenders closed at 9:30pm (it was now 9:40pm). What were they doing from 8:30 until 9:30 we asked? Weren’t they supposed to check our credit while we were at dinner so we could get the paperwork done when we returned? Jim said he’d take care of it the next day. This whole process took more than 5 hours to “negotiate.” The next day Jim called and said he couldn’t get the loan approved because there was a fraud alert on my husband’s credit. My husband called the credit bureau and there was absolutely no alert on his account. What? Now we’re being lied to? I could go on with more details, but I think you get the point. We will never return to what once was an awesome dealership that has now become a place where nightmares are made. If you don’t want to be taken for a wild ride, I suggest you find another dealership. More

Would Not Recommend We called in advance of our arrival and spoke with a new car salesperson. When we arrived, we asked for the salesperson we spoke with on the phone an We called in advance of our arrival and spoke with a new car salesperson. When we arrived, we asked for the salesperson we spoke with on the phone and were immediately connected to him. We requested to test drive two different cars and then waited 25 minutes for the cars to be brought up for us to drive. After driving both cars, we decided on a specific model; however, asked to see a different color. The salesperson again disappeared only to leave us sitting again for quite some time before reappearing with the other car. In total, we spent almost 4 hours at the dealership and didn't even get to the stage of discussing numbers on the new car or our trade. We spent more time waiting for the salesperson than we did with the salesperson. We decided to leave Wilde and went to another local Honda dealer where we purchased our new car that same day. Wish I wouldn't have wasted 4 hours of my life at this dealership. More

Parts missing on the car I am aware that I purchased a used vehicle. I also understand that it won't be perfect. But when the windshield is missing the weather seal I think th I am aware that I purchased a used vehicle. I also understand that it won't be perfect. But when the windshield is missing the weather seal I think they should have put it on before selling the car. The o2 sensor was bad within 24 hrs. of purchasing the car and they replaced but said that I had to purchase a new seal and they wouldn't put it on unless I paid labor charges. All of this inside of 24hrs. of purchasing the car. The sales person said no problem I'll get it on your car and then came back and said his manager said no. Why promise a customer and then take it away. Should have checked before answering me. Very dissatisfied. More

Unethical Dealership This dealership has a no hold policy which means you have to finance the car through them the same day, or pay for the vehicle in full and take the ve This dealership has a no hold policy which means you have to finance the car through them the same day, or pay for the vehicle in full and take the vehicle the same day. We spent several hours in the dealership on Monday, September 4, 2017 and because Honda could not beat our banks finance rate; we asked for an offer to purchase to come back in the morning. We left the dealership at 4pm and they close at 5pm. We got the funds from the bank in the morning and contacted the dealership and was told the vehicle sold last night; in one hour. Imagine that! Our salesperson Shannon had one version of how it sold saying online, and the manager Eugene had another saying someone came in to buy it. Bottom line is that someone could of contacted us. Better yet, they could honor an offer to purchase and give a client a chance to go to the bank since Monday was a holiday. Had the salesperson and manager been honest people they could of told us someone was interested or better yet called us first thing in the morning to say the vehicle sold. This dealership has deceptive practices and is an unethical company to do business with. Go to a dealership that values relationships and doesn't have unfair practices like Wilde Honda. More

Don't trust the service department!! I wish I could give 0 stars. I was having problems with my 97 Honda Civic stalling intermittently. I had already taken it somewhere else but they coul I wish I could give 0 stars. I was having problems with my 97 Honda Civic stalling intermittently. I had already taken it somewhere else but they couldn't get it to reproduce the problem. I understand it is a difficult problem to diagnose. So, I finally called Wilde Honda, knowing they would be more expensive, but hoping they would be reputable. Boy was I wrong. They told me over the phone that yes they would be able to diagnose it. So I got it towed in and they called me within 30 minutes of having it saying it was the electrical portion of the ignition switch. Sounded so easy and simple. Mind you, I'm quite savvy and have had old cars in the past and had already done a simple test to check if it was the ignition switch, but I chose to trust Honda anyway. I had them fix it and $400 later I drove off the lot and it stalled within a mile. After looking at the paperwork I saw that they had written that the ignition switch looked like it might be bad-on the phone there was no 'might,' I had them fix it for that much money because they said that's what it WAS! Also, on the paperwork, they drove it for 10 minutes after replacing it-it was not stalling every ten minutes. They let me drive off the lot with a car that stalled in the middle of traffic-dangerous! So, I called Honda immediately and they must have known their mistake because they said we will get you a tow and a loaner car and diagnose and fix the problem for free. Two weeks later, still not a sure diagnosis but they were honest with me this time and I told them to go ahead and replace the distributor since that was their best guess of what was wrong. It worked! I was a happy camper until I showed up to pick it up and they were charging me $300 for this fix. It was after normal business hours and no manager was there to speak with, I had already turned in the loaner car keys, so I very reluctantly paid and took my car, planning to speak to a manager the next day about my situation. Big mistake. I should have not paid and left my car there and figured out another way home. After speaking to a nice manager who seemed willing to help, I waited for a call back while he talked to higher ups. I called a couple times trying to get ahold of him again, but after a few weeks I hadn't heard back so I went in. He was clearly hoping I'd give up because he had the answer the whole time. My paperwork was on top of his stack and he said they would refund the labor but not the parts. Silly me thought they were going to refund the labor for the ignition switch-which never needed replacing. That would have been $330. Instead I got a check in the mail for $75-the amount of labor for the distributor which actually did need replacing. I'm furious. I have spoken with numerous friends who are home mechanics as well as my boss who is a local business owner of several successful restaurants and they all think I should get a lawyer. Well, I'm a grad student struggling for money and time in the first place so I'm not sure if I have the energy for that endeavor, but hopefully I can discourage anyone else from trusting this place with fixing your car and being reasonable human beings. More

Be aware when you have to sit down with the finance dept! I have been coming to this dealership for a really long time - I think I have purchased 5 autos from them? My last experience was really bad. Fi I have been coming to this dealership for a really long time - I think I have purchased 5 autos from them? My last experience was really bad. First - my experience with the salesman (Dale) was great. He went above and beyond and made great conversation during dead time. I honestly believe that he cared about me and he cared about my experience. Great guy. That is where the great experience ended though. As you may or may not know, once you work everything out, they send you off to the finance team to sign docs and finalize everything. Here you will get a FULL COURT PRESS to buy their add on packages. You might not even get a true montly payment or interest rate until you tell them what package you will buy. It is a TOTAL TOTAL SCAM, especially the dent coverage. Once you go to use it this coverage, you will be working with a 3rd party and this 3rd party just seems to find any and every reason in the book to not fix what is ailing your automobile. ****I want to stress that Mike (Manager) in the finance department tried to make this right for me, but due to this being 3rd party, It was out of his control.**** I just feel you should not be selling something that you cannot stand behind. STAY FAR AWAY FROM ANY PACKAGES THE FINANCE DEPARTMENT TRIES TO SELL YOU. More

Very disappointed. Makes false advertising. This place is run poorly. Just called on a car listed on multiple sites and the dealership site. Found out it was an off lease, sold to the previous This place is run poorly. Just called on a car listed on multiple sites and the dealership site. Found out it was an off lease, sold to the previous customer. It was never up for sale. They listed the off lease just to bait and switch new customers. Also, a few months ago I drove from 1.5 hours away to view one of their cars. I called ahead to see if the car was available. It was but they said it wasn't detailed yet(even after several days listed). I told them I prefer to see how the car came in and had other cars to look at afterwards so time was short. When I got there, the salesman said they sent it out for detailing anyway and it would be back in 5 min.... 30 min later it arrived. Took it out and there was NO gas!!! Waste of my time. More