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Wilde Honda

Waukesha, WI

3.4
631 Reviews

1603 East Moreland Blvd

Waukesha, WI

53186

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Showing 631 reviews

November 09, 2022

I have been working with Honda John and he has gone above and beyond to help me and I am so grateful. What a great customer service! Thank you! More

by MaHopps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 09, 2022 -

MaHopps responded

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November 05, 2022

After searching for weeks trying to find a suitable Toyota Rav 4, Wilde Honda popped up on a Carfax search with a beautiful 2012. I was skeptical because 2 other Toyotas had been sold out from under me More

by Lexie D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Tedlie, Ethan
Nov 08, 2022 -

Wilde Honda responded

Hi Lexie, Congratulations on your Toyota Rav4! Thank you for the wonderful 5-star review of your customer service experience. We are very pleased to learn our Sales and Finance Teams were able to make the process fun and welcoming. It was a pleasure working with you on your purchase. We hope you are enjoying your new vehicle. Please let us know if you need anything in the future at Wilde Honda!

October 27, 2022

My service tech, Lori Gong was super friendly and very helpful in getting my car issues resolved. Thanks again Lori !!! Bruce Wolfman Mukwonago, WI More

by brucewolfman11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori A. Gong
Oct 27, 2022 -

Wilde Honda responded

Hi Bruce, we're pleased to know Lori was super friendly and helpful in getting your vehicle issues resolved. It was a pleasure working with you and we look forward to seeing you next time at Wilde Honda!

October 27, 2022

Honda John is the best! I will only do to this waukesha location! Thank you More

by Lindsyheider
Recommend Dealer
Yes
Employees Worked With
John
Oct 28, 2022 -

Wilde Honda responded

Hi Lindsy, thank you for the kind words and for choosing to work with us at Wilde Honda! Please come back and see us again soon!

October 22, 2022

WORST customer service in the used car department, don’t believe what they tell you bought a 07 dodge pickup truck they never kept there promises More

by Jb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim "JR" Reifenrath
Oct 24, 2022 -

Wilde Honda responded

Hello, I'm sorry to learn how you feel in regards to our Used Car Department. It is of the utmost importance to provide our customers with care and a positive experience at each visit. Therefore, our team is sorry to have not met that expectation. Please consider reaching out to me directly, as I would like to learn about your experience and earn back your trust as a valued customer. Ali Elahi Used Car Manager alielahi@lithia.com 262-529-7121

October 19, 2022

I brought my car in this morning and had Lori greet me when I stopped. She got me processed immediately and answered my question. The car was serviced in no time and I was on my way. I couldn’t have had a More

by kawood03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Gong.
Oct 19, 2022 -

Wilde Honda responded

Thank you for the 5-star review! We're elated to learn about the service experience with Lori and are pleased to know your vehicle has been taken care of. We look forward to seeing you next time at Wilde Honda!

October 05, 2022

This was the worst car buying experience we have ever had. This dealership took incompetence to a whole new level. No communication between salespeople and new car sales manager. We were in the process o More

by mjtannis
Recommend Dealer
No
Employees Worked With
Jim O'Brien
Oct 10, 2022 -

Wilde Honda responded

Hello, I regret to see the feedback you have shared here despite our teams best efforts to remain transparent throughout our communications with you. In summary, upon your initial inquiry we informed you the vehicle was only available on a first come first service basis, and that we do not hold this model. Unfortunately, it was purchased before you could visit our location. Our team understands your disappointment, and would be happy to assist you and your son in finding a comparable vehicle within your price rage. Please consider reaching out to me using the contact below, James Obrien jamesobrien@lithia.com New Car Manager

September 15, 2022

I was looking for a 2023 Honda Ridgeline RTL-E. I went to the Honda website, did the build I wanted and Honda showed Wilde as having one in stock. I used the contact form and received a reply from More

by Alakar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan, Chris
Sep 16, 2022 -

Wilde Honda responded

Hello Alakar, Thank you for bringing your concerns to my attention. We're sorry to learn of the less than 5-star experience in regards to your 2023 Honda Ridgeline-RTL-E purchase and performance package. We do apologize for any miscommunication and would like to provide you with accurate information on the Postproduction option package included on specific Honda models, like the Ridgeline-RTL-E. Our team strives to provide every customer with a positive experience; therefore, I would like to have the opportunity to work with you on gaining back your trust as a valued Honda customer. At your earliest convenience, please consider reaching out to me directly using the number below James Obrien 262-529-7141 jamesobrien@lithia.com New Car Sales Manager

September 01, 2022

I tried to schedule scheduled service that I had prepaid via Wilde Honda’s website- I requested a call back , waited 2 weeks, then tried again- still no call. Finally I was able to schedule a time to have m More

by emontg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim "JR" Reifenrath
Sep 06, 2022 -

Wilde Honda responded

We are concerned by your comments, and we would like the opportunity to speak with you about your experience. At your earliest convenience, please contact me, Jim Reifenrath, General Manager, at (262) 542-9300, so that we may further assist you.

Sep 06, 2022 -

emontg responded

I have tried to contact you numerous times so obviously your response is untrue

Sep 06, 2022 -

emontg responded

Go to your “chat” function and see the dozens of messages from me. Wouldn’t that be better than responding to facts posted on this site? Obviously you aren’t concerned with customers, just with public criticism of your negligence and extreme incompetence

August 18, 2022

Last Monday afternoon I called the Service Department at Wilde Honda and ended getting my call routed to voicemail. I left a message and received a callback for the Service Manager, "Honda John" within the More

by Jim J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Honda John
Aug 18, 2022 -

Wilde Honda responded

Thank you for taking the time to share your feedback with us, we are thrilled to hear that John could help you with your vehicle. It was a pleasure working with you, and thank you for choosing Wilde!

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