Wilde Honda

Last Monday afternoon I called the Service Department at Wilde Honda and ended getting my call routed to voicemail. I left a message and received a callback for the Service Manager, "Honda John" within the Wilde Honda and ended getting my call routed to voicemail. I left a message and received a callback for the Service Manager, "Honda John" within the hour. I was impressed! I explained to John that my 2013 CRV (153000 miles) was beginning to make a combined "howling/thumping" sound while driving. John suggested that there are several possibilities that could be the cause but rather than doing an over the phone diagnosis, he offered to have me meet him first thing Tuesday morning and we'd take it on the road together. I accepted his offer and met him first thing in the morning. After the test, he told me the good news is I don't need new wheel bearings. He thought that I might be able to cut some of the noise with a change of my differential oil. ( I have had that done regularly but this would be a change that would be done a little early. He also said that he thought my tires (about 50% worn) were starting to harden and beginning to "cup". He said that none of these issues posed a safety problem while driving. I had the differential oil changed and it did help improve the "howl" some. I decided to keep an eye on the tires for a while. My main reason for writing this review is to note that throughout my experience with John , he was totally focused on helping me solve my problem. He honestly made me feel like I was his only customer for that day (and we all know that wasn't the case!). Before Tuesday, I had never met John. I found him to be a very knowledgeable and professional service manage. At no time did he try to "up sell me" into getting service that I didn't need. He was just trying to help me solve my problem. He's a credit to the Wilde Honda standards. Jim J 8/16/2022 More

I went in to have my car serviced…was greeted by Devin with a warm smile and sincere welcome. He made himself available if I had any questions. The service was quick. Waiting area nice and clean. Overall with a warm smile and sincere welcome. He made himself available if I had any questions. The service was quick. Waiting area nice and clean. Overall rating for todays visit would be a 10. Thanks Devin More

Everyone that I worked with while buying my new car was great! Chandler especially he was very friendly and knew the answer to all my questions. He worked with me to get the price I was looking for. If you great! Chandler especially he was very friendly and knew the answer to all my questions. He worked with me to get the price I was looking for. If you are in the market for a new or used car definitely come in a talk to Chandler. More

As we do not enjoy the idea of shopping for a used car, we were pleasantly surprised as Chandler T was not what we expected- in the best way possible! He let us take our time looking around and even after we were pleasantly surprised as Chandler T was not what we expected- in the best way possible! He let us take our time looking around and even after the sale offered to give a full rundown of safety features as well as setup our phones for Bluetooth and Apple CarPlay. Would highly highly recommend Chandler in the preowned department to everyone I know! Thank you More

Chandler salesman of the year! !!!! Appreciate his professionalism and amazing service…..my family and I will refer him to everyone we know !!!! Appreciate his professionalism and amazing service…..my family and I will refer him to everyone we know More

Very courteous, helpful, honest, low pressure sales very good listeners! Hector at the dealership was very very easy to deal with, got the right used car for me . The entire dealership was a pleasant space good listeners! Hector at the dealership was very very easy to deal with, got the right used car for me . The entire dealership was a pleasant space to shop! More

We had a great experience buying our CRV from Chandler. He was very easy-going and put no pressure on us. Very accommodating. For someone that hates to buy vehicles we were very, very happy. We highly reco He was very easy-going and put no pressure on us. Very accommodating. For someone that hates to buy vehicles we were very, very happy. We highly recommend the dealership but most especially our salesman, Chandler. More

I purchased a used 2019 CRV LX from Wilde Honda. I worked with Hector Contreras-Soto and Tyler DuCharme. Both were very knowledgeable and helpful. We couldn't be more pleased with the process of fin I worked with Hector Contreras-Soto and Tyler DuCharme. Both were very knowledgeable and helpful. We couldn't be more pleased with the process of finding an affordable car that fit our needs. More

I just finished dealing with Max. I put in an inquiry on a Honda Ridgeline Black Edition last night and was told it's in stock. Max called me at 9:05 am and we confirmed the truck was I put in an inquiry on a Honda Ridgeline Black Edition last night and was told it's in stock. Max called me at 9:05 am and we confirmed the truck was available. I mentioned that I had a pending trade offer on my car here in Madison and it's 24k (a 2019 Subaru Impreza Elite with about 21k miles). Max assured me that they'd come close to that price on a trade. Max said he'd confirm details and text me later and follow up before I headed to the dealership at about 3:30pm. He never did. When I finally called, he said everything was in order and the truck was still available. I headed over, title in hand and ready to do a deal. The offer I got on the Impreza was 22k (which is actually worse than the offer I got from Wilde East Town, which was at least a little surprising). Max's reasoning was this: he said Wilde's Subaru dealership had a 2019 Impreza Limited on the lot for 24.9k (heads up: it's 27.8k for their limited with almost the same mileage) and couldn't move it at that price, so the offer was firm at 22k. None of this was mentioned over the phone, and so I spent 20 minutes in the dealership and drove for about 3 hours to be given the ol' bait and switch when I showed up. At least be honest about what's feasible. And if your salesmen are going to lie, don't make it so obvious. More

Chandler was once again awesome! Extremely helpful and knowledgeable, as well as very customer service oriented. Extremely helpful and knowledgeable, as well as very customer service oriented. More