Wilkins Hyundai

I would recommend avoiding this dealership for anything related to repairs or service. Their communication is both sparse and impolite and they never seemed to have a plan for actually resolving our car's related to repairs or service. Their communication is both sparse and impolite and they never seemed to have a plan for actually resolving our car's issues. After two months of dropping off and picking up our vehicle (as they repeatedly failed to diagnose the problem), we were able to get a courtesy car from them. When we finally got our car back, they accepted the courtesy return to later hit us with their maximum deductible and an insurance claim for 'damages' that they didn't report at the time of return and were items we weren't liable for. I am truly disappointed as we have worked with Hyundai at several other locations and never had these issues. Also worth noting that corporate Hyundai will not help with any of these issues and says it needs to be resolved at the local level. The saga continues - they are now claiming a dent on the courtesy car a month after we returned it. No mention of it until now. Again, do not trust this location if offered a courtesy vehicle! More

This dealership is untrustworthy and unprofessional. My engine seized in October 2024. I brought my 2016 Santa Fe to have it fixed since it was under warranty. When they fixed my engine they used the w My engine seized in October 2024. I brought my 2016 Santa Fe to have it fixed since it was under warranty. When they fixed my engine they used the wrong bolts for the housing. Now my engine is leaking and they refuse to fix their mistake This dealership cuts corners when fixing their cars hoping no one will notice. Very disappointed. I love Hyundai but , I will definitely not be shopping at this dealership again. More

I made a service appointment online in which I made clear that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to ensure that I wouldn’t have to come back a second time. To follow are the rest of the facts. 7/14 evening: Reminder email from Wilkins arrives including the text of my request: “• It's critical that you have the part on hand. I don't want to make a separate appointment. Also, can the oil be changed while we're there? Thanks." 7/15 afternoon: Hand car over for service. Am informed it needs another recall procedure, underbody rustproofing, to which I agree to get everything done at once. Roughly 2.5 hours later I’m informed the work is almost done, except for the clock spring, which had to be ordered. A new service writer (original has vanished) tells me it will cost $700 when it comes in. I push back due to the HMA clock spring warranty extension TXXJ and, of course, the fact that my original wishes were ignored and I’m out close to 3 hours for an oil change (my perspective). 7/15 evening: I email the original service writer and service manager DeWayne Parks to express my dissatisfaction and ask if there’s a way they can make it minimally disruptive for me to have the work done when I return from the trip I’ll be on when the part arrives. 7/16 - 7-17: Crickets 7/ 18: I receive two separate, apparently automated emails from the service manager (via Margaret Bernacchi) and a vendor that want to be sure I had a good experience. I reply, assuring them I did not, calling their attention to my email of 7/15. Vendor replies, promising to share my response with her manager and expressing further concern that I “would not be able to give them a perfect survey.” 7/19: Crickets, apart from my replying once more to report the crickets. 7/20-7/21: More crickets 7/22: I leave a voice message for DeWayne Parks as a last resort, using the phone number in the “questions or concerns” email. 7/23: This review of Wilkins Hyundai service department More